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QUICK REFERENCE GUIDE - APICS is the association for ...

VERSION REFERENCE GUIDE2 SCOR QUICK REFERENCE GuideSCOR ProcessesThe Supply Chain Operations REFERENCE (SCOR) model describes the business activities associated with all phases of satisfying a customer s demand. The model itself is organized around the six primary management processes of Plan, Source, Make, Deliver, Return and Enable. Using these process building blocks, the SCOR model can be used to describe supply chains that are very simple or very complex using a common set of definitions across disparate industries.

4 SCOR 12.0 Quick Reference Guide SCOR Practices A practice is a unique way to configure a process or a set of processes. The uniqueness can be related to the automation of the process, a technology applied in the process, special skills

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Transcription of QUICK REFERENCE GUIDE - APICS is the association for ...

1 VERSION REFERENCE GUIDE2 SCOR QUICK REFERENCE GuideSCOR ProcessesThe Supply Chain Operations REFERENCE (SCOR) model describes the business activities associated with all phases of satisfying a customer s demand. The model itself is organized around the six primary management processes of Plan, Source, Make, Deliver, Return and Enable. Using these process building blocks, the SCOR model can be used to describe supply chains that are very simple or very complex using a common set of definitions across disparate industries.

2 Today public and private organizations and companies around the world use the model as a foundation for global and site-specific supply chain improvement projects. SCOR spans all customer interactions (quote to cash), all physical material transactions (procure to payment, including equipment, supplies, spare parts, bulk product, software, etc.) and all market interactions (manufacturing, from the understanding of aggregate demand to the fulfillment of each order). The model is designed and maintained to support supply chains of various complexities and across multiple industries.

3 The model focuses on three process levels and does not attempt to prescribe how a particular organization should conduct its business or tailor its systems or information flow. People Supply Chain Skills The people section introduced in SCOR provides a means for managing talent in the supply chain by incorporating a standard for describing the expertise required to perform tasks and manage processes. The SCOR skills management complements the existing process, metrics, and practice REFERENCE components by aligning people and their skills to the processes.

4 A Skill in SCOR is the capacity to deliver predetermined results with minimal input of time and energy, characterized by a standard definition with associated experience, aptitudes, and training. Experience is the knowledge or ability acquired by observation or active participation, obtained by doing the work in a real life environment, and undergoing different situations that require different actions. Training develops a skill or type of behavior through instruction. All people skills are coded with a capital letter H followed by a capital letter representing the element: S for Skills, E for Experience and T for Training.

5 These are followed by a period and a four digit number. Note: The number in the ID is a unique identifier and does NOT indicate any kind of priority, importance, or other - PlansS - SourcesM - MakesD - DeliversP1 Plan Supply ChainsP2 Plan SourcesP3 Plan MakesP4 Plan DeliversP5 Plan ReturnsS1 Source Stocked ProductsS2 Source Make-to-Order ProductsS3 Source Engineer-to-Order ProductsM1 Make-to-StocksM2 Make-to-OrdersM3 Engineer-to-Order sD1 Deliver Stocked ProductsD2 Deliver Make-to-Order ProductsD3 Deliver Engineer-to-Order ProductsD4 Deliver Retail.

6 Identify, Prioritize and Aggregate Supply Chain : Identify, Prioritize and Aggregate Supply Chain : Balance Supply Chain Resources with SC : Establish and Communicate Supply Chain : Identify, Prioritize and Aggregate Product : Identify, Assess and Aggregate Product : Balance Product Resources with Product : Establish Sourcing : Identify, Prioritize and Aggregate Production : Identify, Assess and Aggregate Production : Balance Production Resources with Production : Establish Production : Identify, Prioritize and Aggregate Delivery : Identify, Assess and Aggregate Delivery : Balance Delivery Resources and Capabilities with Delivery : Establish Delivery : Assess and Aggregate Return : Identify, Assess and Aggregate Return : Balance Return Resources with Return : Establish and Communicate Return : Schedule Product : Receive : Verify : Transfer : Authorize Supplier : Schedule Product : Receive : Verify : Transfer : Authorize Supplier : Identify Sources of.

7 Select Final Supplier and : Schedule Product : Receive : Verify : Transfer : Authorize Supplier : Schedule Production : Issue : Produce and : : Stage : Release Product to : Waste : Schedule Production : Issue Sourced/In-Process : Produce and : : Stage Finished : Release Finished Product to : Waste : Finalize Production : Schedule Production : Issue Sourced/In-Process : Produce and : : Stage Finished : Release Product to : Waste : Process Inquiry and : Receive, Enter, and Validate : Reserve Inventory and Determine Delivery : Consolidate : Build : Route : Select Carriers and Rate : Receive Product from Source or : Pick : Pack : Load Vehicle & Generate Shipping : Ship : Receive and Verify Product by : Install : : Process Inquiry and : Receive, Configure, Enter and Validate : Reserve Inventory and Determine Delivery : Consolidate : Build : Route : Select Carriers and Rate : Receive Product from Source or : Pick : Pack.

8 Load Product & Generate Shipping : Ship : Receive and Verify Product by : Install : : Obtain and Respond to : Negotiate and Receive : Enter Order, Commit Resources & Launch : Schedule : Build : Route : Select Carriers & Rate : Receive Product from Source or : Pick : Pack : Load Product & Generate Shipping : Ship : Receive and Verify Product by : Install : : Generate Stocking : Receive Product at : Pick Product from : Stock : Fill Shopping : : Deliver and/or installsR - ReturnsE - EnablesSR1 Source Return Defective ProductsSR2 Source Return MRO ProductsSR3 Source Return Excess ProductsDR1 Deliver Return Defective ProductsDR2 Deliver Return MRO ProductsDR3 Deliver Return Excess ProductsE1 Manage Supply Chain Business RulessE2 Manage Supply Chain PerformancesE3 Manage Supply Chain Data and InformationsE4 Manage Supply Chain Human ResourcessE5 Manage Supply Chain AssetssE6 Manage Supply Chain ContractssE7 Manage Supply Chain NetworksE8 Manage

9 Supply Chain Regulatory CompliancesE9 Manage Supply Chain RisksE10 Manage Supply Chain ProcurementsE11 Manage Supply Chain : Identify Defective Product : Disposition Defective : Request Defective Product Return : Schedule Defective Product : Return Defective : Identify MRO Product : Disposition MRO : Request MRO Return : Schedule MRO : Return MRO : Identify Excess Product : Disposition Excess : Request Excess Product Return : Schedule Excess Product : Return Excess : Authorize Defective Product : Schedule Defective Return : Receive Defective Product (includes verify) : Transfer Defective : Authorize MRO Product : Schedule MRO Return : Receive MRO : Transfer MRO : Authorize Excess Product : Schedule Excess Return : Receive Excess : Transfer Excess : Gather Business Rule : Interpret Business Rule : Document Business : Communicate Business : Release/Publish Business : Retire Business : Initiate : Analyze : Find Root : Prioritize Root.

10 Develop Corrective : Approve & : Receive Maintenance : Determine/Scope : Maintain : Maintain : Publish : Verify : Identify Skills/Resource : Identify Available : Match : Determine : Determine : Approve, Prioritize and : Schedule Asset Management : Take Asset : Inspect and : Install and : Clean, Maintain and : Decommission and : Inspect : Reinstate : Receive Contract/Contract : Enter and Distribute : Activate/Archive : Review Contractual : Identify Performance : Identify : Select, Prioritize and Distribute : Select Scope and : Gather Input and : Develop : Model/Simulate : Project : Select and : Develop Change : Launch Change : Monitor Regulatory : Assess Regulatory : Identify Regulatory : Define : Verify/Obtain : Publish : Esta


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