racle Platinum Services – Remote Patch

1 oracle Platinum Services Remote Patch Installation What to Expect Updated: December 2, 2020 Page 2 of 32 Copyright 2020, oracle and/or its affiliates. All rights reserved. Document Objective .. 3 Overview .. 3 oracle Platinum Services Remote Patch Installation Activities .. 4 oracle Platinum Services Remote Patch Installation Roles .. 15 Appendix I Access Requirements .. 18 Appendix II Communication Plan .. 19 Appendix III Rolling vs. Non-Rolling Patching .. 21 Rolling .. 21 Non-rolling .. 21 Appendix IV - Scheduling and Patch Duration .. 22 Patch Scheduling.

2 22 Patch Duration .. 22 Split Window Patching .. 23 Cancellations .. 23 Appendix V Example: oracle Platinum Services Remote Patch Installation Process 25 Appendix VI Example: Patching Schedule .. 26 Appendix VII - Creating a Platinum Patch Event Service Request .. 27 Appendix VIII Example: Exadata Patch Plan (Non-Rolling) .. 28 Appendix IX Roles and Responsibilities for oracle Databases for SAP 31 Updated: December 2, 2020 Page 3 of 32 Copyright 2020, oracle and/or its affiliates. All rights reserved. Document Objective The objective of this document is to detail a sample list of activities that may be performed to complete a Remote Patch installation under oracle Platinum Services .

3 The information included in this document is for informational purposes only and is subject to change. This document is not binding on either party, will not be deemed an agreement between the parties and does not amend and/ or modify the terms of any order or agreement. Overview Remote Patch Installation: To receive Remote Patch installation Services you must be a current oracle Platinum Services customer. Remote Patch installation Services are subject to the oracle Platinum Services Technical Support Policy. Please review the oracle Platinum Services Technical Support Policy at A list of Certified Platinum Configurations is available at The programs patched and the scope of the Remote patching installations are available at You may purchase additional patching Services for a fee.

4 Examples of items not covered by oracle Platinum Services Remote Patch installation include, but are not limited to: Database Upgrades ( to or to ) Patch Set Release Upgrades ( to ) See the oracle Platinum Services : Remote Patch Installation section in the oracle Platinum Services Technical Support Policy for details Critical Patch Updates outside of bundle patches Platinum Readiness patching Reactive patching Standalone one-off patches For additional assistance, please contact Updated: December 2, 2020 Page 4 of 32 Copyright 2020, oracle and/or its affiliates.

5 All rights reserved. oracle Platinum Services Remote Patch Installation Activities The picture below provides an example of oracle s process for Remote Patch installation. Customer responsibility oracle responsibility with customer involvement Initiate Patch Event If applicable, see Appendix XI for self-scheduling instructions For all other scheduling, contact oracle Support Services Open Service Request (SR) in My oracle Support Enter initial informationPatch Assessment Number of Databases (Exadata, SuperCluster) Context One Off / Merge patches requirement Upload Exachk 5 weeks before event Discuss and document in SR Virtualization Yes/no zscheckMake Patch Plan Details for execution during Patch event Agree on Date Document in SRPatch Download and Pre-Checks Download patches Pre-check on space, potential HW errors etc.

6 Document in SRPatch System Go/No Go Execution of Patch Plan Increase SR to Severity 1 situation (time critical) Progress communication in SR After initial verification back to Severity 2 Verify and Close Patch Event Verification -customer verification within 1 hour of event completion Report potential issues post to PC within 2 days Closure of SR< -24 months to -5 Weeks-4 Weeks-2 weeks-5 daysPoint 0+2 days Updated: December 2, 2020 Page 5 of 32 Copyright 2020, oracle and/or its affiliates. All rights reserved. The table below provides an example of Remote Patch installation activities, owners, and estimated timelines associated with an oracle Platinum Services Remote Patch installation.

7 If an activity is not completed, it may result in delays or cancellation of the Remote Patch installation. The information listed below is for informational purposes only, may vary for the purpose of your Remote Patch installation and is subject to change. Phone conversation Platinum Patch event Service Request (SR) update Updated: December 2, 2020 Page 6 of 32 Copyright 2020, oracle and/or its affiliates. All rights reserved. Activity Who When 1. Build Customer Patch Profile After oracle Platinum Services is implemented, the oracle Patch Coordinator* will work with you to build a Customer Patch Profile.

8 Following initial creation, the Customer Patch Profile will be reviewed/updated prior to each Patch installation. The Customer Patch Profile normally contains the following information: Key customer contact information Desired frequency of Remote Patch installation Patch installation type (rolling / non-rolling) (see Appendix III) Configuration of Certified Platinum Configuration o Rack Type (Exadata; Exalogic; SuperCluster; Zero Data Loss Recovery Appliance; ZFS Storage Appliance; Private Cloud Appliance) o Rack Size (1/8; ; ; Full) o Rack Name o Rack Status (Production; Test.)

9 QA) o Exalogic is physical or virtual o oracle Database hosted for SAP Applications Time between non-production and production Patch installation sometimes referred to as burn-in time. Whether or not oracle DataGuard is configured Party responsible for patching the Certified Platinum Configuration ( oracle or the customer) * For more information regarding the role of the oracle Patch Coordinator, please see the oracle Platinum Services Remote Patch Installation Roles section below. Customer oracle Both Prior to first Patch installation 2. Initiate Remote Patch Installation If the self-scheduling tool applies to your system, follow the instructions in Appendix XI Patch Scheduling Reference Table, for the appropriate method for your Engineered System.

10 For all other cases, you initiate the oracle Platinum Services Remote Patch installation by contacting oracle . oracle also requests that you log a Platinum Patch event SR (the Service Request ) in My oracle Support For more detailed instructions on opening a patching SR, see: Appendix VIII. The oracle Patch Coordinator will assist with a review of your Certified Platinum Configuration to help verify that it continues to be a Certified Platinum Configuration per the Platinum Technical Support Policy and will discuss Patch scheduling, roles, and responsibilities with you as appropriate.