RECEPTIONIST PERFORMANCE EVALUATION

1 RECEPTIONIST PERFORMANCE EVALUATION 1 of 4 Review Date: The PERFORMANCE EVALUATION contains items from the job description. Include examples of critical incidents that are representative of the rating in the EVALUATION . Use the following Rating Codes when filling out the PERFORMANCE EVALUATION . 6 Exceptional: No improvement in PERFORMANCE required. Actions had a significant positive impact on Practice functions. PERFORMANCE consistently exceeded expected outcomes. 5 Excellent: No improvements in PERFORMANCE required. Actions had a positive impact on Practice functions. PERFORMANCE consistently met, and occasionally exceeded, expected outcomes. 4 Adequate: No improvements in PERFORMANCE required. Actions had no negative impact on Practice functions. PERFORMANCE met excepted outcomes. 3 Mediocre: Minor improvements in PERFORMANCE required. Actions had no negative impact on Practice functions. PERFORMANCE met, and occasionally failed to meet, expected outcomes.

2 2 Inferior: Minor improvements in PERFORMANCE required. Actions had a negative impact on Practice functions. PERFORMANCE met, and occasionally failed to meet, expected outcomes. 1 Deficient: Improvements in PERFORMANCE required. Actions had a significant negative impact on Practice functions. PERFORMANCE consistently failed to meet expected outcomes. Employee's Name: Employee's Job Title: Period Covered (mo/yr to mo/yr): to Reviewer's Name: Reviewer's Job Title: RECEPTIONIST PERFORMANCE EVALUATION 2 of 4 JOB SUMMARY: Coordinates reception area activities to promote communication throughout the Practice. Performs clerical and reception duties. OBJECTIVES RATINGCOMMENTS 1. Supports, and performs according to, approved policies and procedures. 2. Supports risk management and participates in programs directed to patient and staff safety.

3 3. Considers patient rights in PERFORMANCE of job duties and responsibilities. 4. Contributes to the quality management process; identifies role and contributions upon request. 5. Reports observed or suspected violations, hazards, and noncompliance according to Practice policy. 6. Observes safety measures in PERFORMANCE of job duties and responsibilities. 7. Responds to emergency situations with competence and composure. 8. Interactions are respectful and courteous. 9. Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve PERFORMANCE and quality of care or seeks further guidance, as needed. 10. Communicates effectively and professionally using a translator when necessary. 11. Documents that information received from the patient is disseminated to the appropriate people or departments.

4 12. Accurately assesses and interprets age-specific patient data. 13. Considers age-specific patient requirements when responding to emergency situations. 14. Seeks new learning experiences by accepting challenging opportunities and responsibilities. 15. Objectively evaluates suggestions or criticisms and attempts to improve PERFORMANCE or seeks further guidance as needed. RECEPTIONIST PERFORMANCE EVALUATION 3 of 4 OBJECTIVES RATINGCOMMENTS 16. Attends and actively participates in meetings, committees, inservices, seminars, workshops, conferences, quality management activities according to job responsibilities and Practice requirements. 17. Greets patient, records patient arrival, and obtains information needed to register patient. 18. Takes patient chart to designated clinical area and notifies clinical staff of patient s arrival.

5 19. Answers telephone and intercom quietly and courteously and receives and relays messages effectively. 20. Maintains and protects each patient's right to confidentiality. 21. Monitors the patient reception and waiting areas and neatens areas as needed. 22. Identifies emergencies and initiates response according to Practice policy. 23. Modifies appointment schedule as necessary throughout the day; notifies clinical personnel as appropriate for the situation. 24. Telephones patients who missed appointments. 25. Assists in ordering and stocking clerical supplies and in maintaining cost-effectiveness by preventing waste of supplies. 26. Assists with preparation, storage, and maintenance of Practice records and reports. 27. Performs interdepartmental errands when needed. 28. Verifies all information on the patient charts for the next day s schedule; obtains missing information as needed.

6 29. Assists with end of day filing of medical records when needed. 30. Stocks nourishment area. RECEPTIONIST PERFORMANCE EVALUATION 4 of 4 OBJECTIVES RATINGCOMMENTS 31. Maintains cleanliness and order of the area. SUMMARY RATING Total = Divided by 31 =