REQUEST FOR PROPOSAL FOR of Total Solution …

1 REQUEST FOR PROPOSAL FOR Selection of Total Solution Provider For Implementation of Goods & Service Tax (GST) System For Commercial Tax Department (CTD) (GOVERNEMENT OF GUJARAT) Bid Processing Fee: 10,000 / (Non Refundable) Bid Security/EMD: Rs. 30,00,000/ (Refundable) (March, 2016) Tender No: SW28032016100 Gujarat Informatics Ltd Block no. 1, 8th floor, Udyog Bhavan, Sector 11, Gandhianagar 382010, Gujarat Ph No. 23259236 Fax: 23238925. Last date of receipt of pre bid queries: 4th April, 2016 up to 1700 hrs. Date of Pre Bid Meeting: 11th April, 2016 at 1100 hrs.

2 Last date of Submission of Bid: 5th May, 2016 up to 1500 hrs. Opening of Technical Bid: 5th May, 2016 at 1600 hrs. 2 Abbreviations GoG: Government of Gujarat CCT: Commissionerate of Commercial Tax CTD: Commercial Tax Department GIL: Gujarat Informatics Limited GST: Goods & Service Tax GSTN: Goods and Services Tax Network GSTIN: Good and Services Tax identification Number VAT: Value Added Tax TSP: Total Solution Provider SI: System Integrator SP: Service Provider API: APPLICATION PROGRAMMING INTERFACE AMC: ANNUL MAINTENANCE CONTRACT PBG: Performance Bank Guarantee BI: Business Intelligence CBEC: Central Board of Excise and Customs CGST.

3 Central Goods and Services Tax SGST: State Goods and Services Tax IGST: Integrated Goods and Services Tax CSV: Comma Separated values CMMi: Capability Maturity Model Integration DC: Data Centre DR: Disaster Recovery DMS: Document Management System IPR: Intellectual Property Rights ITC: Input Tax Credit MIS: Management Information System OEM: Original Equipment Manufacturer SLA: Service Level Agreement JSON: JavaScript Object Notation 3 INDEX 1. INVITATION TO RFP .. 6 RFP NOTICE .. 6 IMPORTANT INFORMATION .. 8 2. INSTRUCTIONS TO BIDDERS.

4 9 DEFINITIONS .. 9 PRE QUALIFICATION / ELIGIBILITY CRITERIA .. 10 COST OF TENDER DOCUMENT .. 11 EARNEST MONEY DEPOSIT (EMD) .. 11 PRE BID CONFERENCE / RFP CLARIFICATION .. 12 AMENDMENT TO RFP .. 12 VALIDITY OF PROPOSAL .. 12 RIGHT TO ACCEPT / REJECT PROPOSAL .. 12 PREPARATION OF PROPOSAL .. 13 CONTENTS OF ENVELOPS .. 13 SUBMISSION, RECEIPT & OPENING OF PROPOSAL .. 14 TECHNICAL & COMMERCIAL EVALUATION .. 14 AWARD OF CONTRACT .. 15 PERFORMANCE BANK GUARANTEE .. 15 CONFIDENTIALITY .. 16 COST OF BIDDING .. 16 DISQUALIFICATION .. 16 FRAUD & CORRUPTION.

5 16 3. SCOPE OF WORK .. 17 INTRODUCTION .. 17 DETAILS OF ACTIVITIES CARRIED OUT BY THE DEPARTMENT.. 17 ORGANIZATION STRUCTURE .. 18 INTRODUCTION OF GST .. 19 OVERVIEW OF GST .. 19 OBJECTIVE OF GSTN SYSTEM .. 19 INTRODUCTION TO GSTN .. 19 KEY COMPONENTS OF SCOPE OF WORK .. 20 APPLICATION SOFTWARE .. 21 SYSTEM INTEGRATION .. 21 FUNCTIONAL REQUIREMENTS FOR APPLICATION SOFTWARE .. 21 DATA MIGRATION FOR GST (PHASE 1) .. 28 FUNCTIONALITIES OF GST BACKEND SYSTEM (PHASE 2) .. 28 APPROVAL OF REGISTRATION APPLICATION .. 28 GRANT OF REGISTRATION .. 29 REJECTION OF REGISTRATION.

6 30 AMENDMENT OF REGISTRATION .. 30 SURRENDER OF REGISTRATION .. 32 CANCELLATION OF REGISTRATION .. 32 POST REGISTRATION VERIFICATION BY TAX OFFICIAL FIELD VISIT .. 32 BACK END REQUIREMENTS RELATED TO FILING OF RETURN .. 33 PROCESS FOR TAXPAYERS NOT FILING RETURNS .. 34 ADDITIONAL FUNCTIONALITIES RELATED TO RETURNS .. 34 REFUND PROCESS .. 35 ADJUSTMENT OF TAX .. 39 SCRUTINY, AUDIT AND INVESTIGATION .. 39 AUDIT SELECTION AND ALLOCATION PROCESS .. 40 AUDIT PROCESS .. 41 INVESTIGATION / ENFORCEMENT PROCESS .. 42 ADJUDICATION PROCESS .. 43 APPEAL PROCESS.

7 44 APPEAL PROCESS FIRST APPEAL (APPEAL TO COMMISSIONER / PRESCRIBED AUTHORITY) .. 44 SECOND APPEAL APPEAL TO TRIBUNAL .. 46 4 APPEAL BY THE TAXPAYER TO HON BLE HIGH COURT / SUPREME COURT .. 47 APPEAL BY THE DEPARTMENT TO HON BLE HIGH COURT / SUPREME COURT .. 47 RECOVERY PROCESS .. 48 WRITE OFF PROCESS .. 49 SURVEY PROCESS .. 49 OTHER FUNCTIONALITIES REQUIRED IN GST SYSTEM .. 49 TAX RULES CONFIGURATION SYSTEM .. 50 TRAINING .. 50 PROJECT TIMELINES (5 MONTHS) .. 51 HELPDESK SETUP AND OPERATIONS .. 52 RESOURCES / MANPOWER REQUIREMENTS .. 52 TECHNOLOGY & TOOLS.

8 54 EXISTING IT INFRASTRUCTURE .. 55 PROJECT DELIVERABLES .. 55 PROJECT PHASES .. 55 PROJECT PLAN .. 56 4. PAYMENT TERMS .. 57 5. SERVICE LEVEL AGREEMENT & PENALTY CLAUSE .. 58 SERVICE LEVELS .. 58 DEFINITIONS .. 58 SLA MEASUREMENT .. 59 INCIDENT MANAGEMENT .. 60 SEVERITY .. 60 FOLLOWING SEVERITY IS APPLICABLE TO GST APPLICATION SOFTWARE AND EXCLUDES ALL ICT INFRASTRUCTURE RELATED PROBLEMS (HARDWARE, NETWORK, SERVERS, SWITCHES, ROUTERS, OS, VIRUS RELATED PROBLEMS ETC.) .. 60 SERVICE IS NOT AFFECTED, SOFTWARE CHANGES AND ENHANCEMENT TO BE RESOLVED AT A FUTURE DATE.

9 61 CATEGORIES OF SLAS .. 65 SLA REVIEW PROCESS: .. 71 6. SPECIFICATION .. 71 ACCEPTANCE CRITERIA .. 71 PERFORMANCE CRITERIA .. 71 AVAILABILITY CRITERIA .. 71 SECURITY CRITERIA .. 72 MANAGEABILITY .. 72 STANDARDS & PROTOCOLS .. 72 Development Control 72 Project Management & Project Plan 72 Status Reports 73 Version Control & Bug Fixing 73 Future Changes 73 HOSTING CRITERIA .. 73 73 Accessibility 73 Traffic Statistics 74 Security 74 Backup & Recovery 74 Uptime & Performance 74 7. ROLES & RESPONSIBILITIES OF STAKEHOLDERS .. 74 COMMERCIAL TAX DEPARTMENT (CTD).

10 74 Total Solution PROVIDER .. 74 8. GENERAL TERMS & CONDITIONS .. 75 5 APPLICATION .. 75 RELATIONSHIP BETWEEN PARTIES .. 75 STANDARDS OF PERFORMANCE .. 75 DELIVERY AND DOCUMENTS .. 76 Total SERVICE PROVIDER PERSONNEL .. 76 APPLICABLE LAW .. 76 USE OF CONTRACT DOCUMENTS AND INFORMATION .. 76 INTELLECTUAL PROPERTY RIGHTS .. 76 INSPECTIONS AND TESTS .. 77 SUB CONTRACTS .. 78 OPERATION &MAINTENANCE PERIOD .. 78 ASSIGNMENTS .. 78 SUSPENSION .. 78 TERMINATION .. 78 FORCE MAJEURE .. 79 RESOLUTION OF DISPUTES .. 79 Amicable Settlement 80 Resolution of Disputes 80 LIMITATION OF LIABILITY.