RFP for Facility Management Services (FMS)

1 1 National Centre for medium Range Weather forecasting (MINISTRY OF EARTH SCIENCES) RFP for Facility Management Services (FMS) December 2016 REF No: FMS-I/2010 Invitation of bids for Facility Management Services (FMS) at NCMRWF A-50, Institutional Area, Sector-62, NOIDA 2 A-50, Institutional Area, Sector-62, NOIDA-201307 Tel: 0120-2419480, Fax: 0120-2419484 TENDER NOTICE Invitation for bids for Comprehensive Facility Management Service (FMS) at NCMRWF, A-50, Institutional Area, Sector-62, NOIDA-201307 Online tenders in two cover system (Separate covers for pre-qualification document, TECHNICAL BID -CUM COMMERCIAL TERMS AND FINANCIAL BID are invited, on behalf of the Ministry of Earth Sciences, by Head, NCMRWF from experienced firms in the prescribed format for Facility Management Service (FMS))

2 At NCMRWF A-50, Institutional Area, Sector-62, NOIDA as mentioned in the tender document. Contract for FMS shall be initially awarded for a period of 01 (one) year which may be extended up to 03 years on yearly basis. Bidder shall quote only annual rate in the price bid format. The tender document (non-transferable) containing detailed specification, terms & conditions and Pre-qualification criteria etc can be downloaded from the website: and and payment towards cost of the tender should be submitted to Director (Admin.)

3 On or before bid submission end date & time. Address for Communication: The Head, NCMRWF, A-50 Institutional Area, Sector-62, Noida. Phone: 0120-2419401 fax: 0120-2419484 Tender document will be issued from 27th December 2016. The last date of submission of Bids is 18th January 2017 up to 2 pm. The technical bids shall be opened on 19th January 2017 at 3 pm at NCMRWF 3 Critical Date Sheet Tender No REF No: FMS-I/2010 Published Date 27th December 2016 (01:00 PM) Bid Document Download / Sale Start Date 27th December 2016 (01:00 PM) Bid Submission Start Date 27th December 2016 ( PM) Pre bid meeting 05th January 2017 ( AM) Bid Document Download / Sale End Date 18th January 2017 ( AM) Bid Submission End Date 18th January 2017 ( PM) Bid Opening Date 19th January 2017 ( PM) Venue of Pre Bid Meeting Conference Hall, NCMRWF, A-50, Institutional Area, Sector-62, Noida- 201309 Contact Person THE HEAD, NCMRWF, A-50 Institutional Area, Sector-62, NOIDA, UP: 201 307.

4 Last date for 4 Contents 1. Definitions and 2. Invitation for Bids ..9 Invitation for Bids ..9 Due Clarifications of the Bidding Documents ..9 Amendment of Bidding 3. Instruction to Bidders ..9 Language of Bids ..10 Documents Constituting the Cost of Bidding ..10 Bid Prices ..10 Prices in the Price Schedule ..10 Separation of Price Components ..10 Fixed Bid Bid Security / Earnest Money Deposit (EMD) ..11 Amount of Currency of Tender Requirement of EMD ..11 Rejection of Bid.

5 11 Discharge of EMD of Unsuccessful Bidder ..12 Period of Validity of Bids ..12 Validity Period ..12 Extension of Period of Format and Signing of Bid ..12 Number of Copies of Bid ..12 Authentication of Bid ..12 Validation of interlineations in Bid ..13 Sealing and Marking of Enclosing of Bid ..13 Rejection of Bid ..13 Deadline for Submission for Bids ..13 5 Need of FMS ..24 5 Extension for Last date for Submission ..13 Late Bids ..14 Bid Opening and Evaluation of Bids ..14 Opening of Bids.

6 14 Evaluation of Evaluation of Technical Bids ..15 Evaluation of Financial Bids ..15 Clarification of Bids ..16 Preliminary Examination ..16 of Bids ..16 Rectification of Rejection of Bid ..16 Notification of Notification of Awards to Formation of Contract ..17 Discharge of Bid Security ..17 Performance Guarantee ..17 for Furnishing Performance Annulment of Termination of Contract ..18 Termination by NCMRWF ..18 Termination by Service Provider ..18 Termination for Default: ..18 Conditions for Force Force Majeure Natural Events.

7 19 Other Force Majeure Exclusions ..20 Procedure for Calling Force Majeure ..21 Procedure for Claiming Relief ..21 Extensions due to Force Majeure ..22 Termination as a result of Exceptional Event ..23 5 Facility Management Service (FMS) for 6 Objective of FMS ..24 Time Lines and 6 Scope of NCMRWF Roles & Responsibilities ..25 Service Provider Roles & Responsibilities ..26 Services AND DELIVERABLES FOR FMS ..26 WEBSITE UPDATION/ MODIFCATION Services , FACEBOOK, TWITTER ..27 BACKUP and RESTORE SERVICE.

8 27 SERVER CONFIGURATION Management & OS ADMINISTRATION SERVICE ..28 NETWORK Management SERVICE ..29 HELP DESK Services ..30 Facility MANAGER / TEAM LEADER DESK ..30 7. Resource Management ..31 Manpower Allocation along with minimum qualification and Experience ..31 Manpower Requirement at NCMRWF FMS Service ..32 8 Documentation, Reports & Deliverables ..36 9 Training & 10. Operation and Maintenance ..36 11. Project Documentation ..37 12. Technology 13 General Terms and Arbitration ..37 Governing Laws & regulation.

9 38 Contract Termination for Default ..38 Termination for Insolvency, Dissolution etc ..38 Termination for No Claim Certificate ..38 14 Exit Management ..39 15 Confidentiality & Data protection ..39 16 Inspection & Audits (Internal & External)..39 17 General Conditions of 18 Payment Terms and Schedule ..40 Article I. Schedule #1 Service Level Agreement (SLA) ..41 7 Service Level Agreement (SLA) ..41 SCOPE OF WORK ..42 Period of Engagement ..42 Start Date and Termination Date ..42 Disputes/Objections With Regards To Incorrect.

10 42 Intellectual Property Rights ..43 Indemnity/Immunity ..43 Service Window ..43 Network Management ..43 Network Availability:..43 Internet Availability ..43 Network Security Infrastructure Operational & Maintenance Penalties ..44 Penalty Conditions ..44 Operational run and Testing ..44 Migration to IP version 6 (IPv6) ..44 Handling of Assets ..45 Protection and Limitations ..45 Third Party Claims ..45 Limitation of Liability ..45 Personnel ..45 Entire Agreement ..46 Article II. Schedule #2 EXIT Article III.