Safety Management System - CAA

1 Guidelines on reporting of Safety occurrences January 2015 Guidelines for reporting of occurrences Safety Management System Guidelines on reporting of Safety occurrences January 2015 Introduction The purpose of this document is to provide the industry with guidelines regarding occurrences that may be reported either in the mandatory occurrence reporting System or the voluntary occurrence reporting System . In support of the State Safety Programme (SSP) and service provider s Safety Management System (SMS), the Civil Aviation Authority established a voluntary reporting System (Central Reporting System ).

2 The purpose of this System is to capture hazards and incidents that are not captured in the mandatory reporting System (as per CAR part 12 provisions). Organisations, service providers and operators are required to establish Safety data collection and analysis systems. This will enable service providers and operators to identify and capture hazards and use this data to perform Safety risk assessment and implement the necessary measures to mitigate risks. Data contained in the service providers /operators /organisations collection systems must be forwarded to the regulator s data collection and analysis System (CRS).

3 The data will be analysed and will enable the regulator to establish national Safety performance targets, indicators and measurements. This document (adapted from IATA and ICAO) contains examples of hazards, accidents and incidents that may be captured in the service provider s Safety data collection and analysis System . It must be noted that the list is not exhaustive, but serves as a guide. Organisations, service providers, operators, certificate holders and individuals are requested to forward the top 20 hazards contained in their Safety Data Collection and Processing Systems to the e-mail address below, as per the requirements of CATs 140.

4 Kindly direct all Safety Management System and state Safety programme queries to: Ms Bongi Mtlokwa SMS Coordinator or Telephone: +2711 545 1238 or +2783 451 2683 Guidelines on reporting of Safety occurrences January 2015 Accurate and timely reporting of relevant information related to hazards, incidents or accidents is a fundamental activity of Safety Management . The data used to support Safety analyses are reported by multiple sources. One of the best sources of data is direct reporting by front-line personnel, since they observe hazards as part of their daily activities.

5 A workplace in which personnel have been trained and are constantly encouraged to report their errors and experiences is a prerequisite for effective Safety reporting. There are five basic characteristics that are universally associated with effective Safety reporting systems. Effective hazard reporting is a key component of Safety Management . Once reported, data on hazards can be analysed with other data sources to support the Safety Risk Management (SRM) and Safety Assurance (SA) processes. Information People are knowledgeable about the human, technical and organisational factors that determine the Safety of the System as a whole.

6 Flexibility People can adapt their reporting mode when facing unusual circumstances, shifting from the established mode to a direct mode, thus allowing information to quickly reach the appropriate decision-making level. Learning People have the competence to draw conclusions from Safety information systems and the will to implement major reforms. Accountability People are encouraged (and rewarded) for providing essential Safety -related information. However, there is a clear line that differentiates between acceptable and unacceptable behaviour. Willingness People are willing to report their errors and experiences.

7 Effective Safety reporting Information Flexibility Learning Accountability Willingness Guidelines on reporting of Safety occurrences January 2015 Mandatory Occurrence Notification and Information Holders of certificates from organisations (AOC, ATO, and AMO) are required to establish procedures and systems for the submission of incident details. The SACAA encourages a responsible person within the organisation, normally the Air Service Safety Officer, being nominated to receive all information about incidents. That person s role is to establish which information meets the criteria for the submission of incident details to the Authority.

8 Individuals are strongly advised, in the interests of Safety , to submit details to their employer, except when confidentiality is regarded as essential. However, an individual may submit details of an incident directly to the Authority (CAA). A manufacturer, maintenance, overhaul, or repair organisation of aircraft, components, or equipment, is expected to submit information about an incident to the Authority if the aircraft operator has not done so. Operators should advise manufacturers of incidents that have been notified and detailed to the Authority. Any person or organisation must submit details about any incident of which they have knowledge, unless they have good reason to believe that details of the incident have already been, or will be, submitted by someone else.

9 Definitions Note: It is important that persons submitting reports keep the definition of an incident firmly in mind when deciding whether to submit information. If in doubt, the information should still be submitted. Accident includes an occurrence associated with the operation of an aircraft which, in the case of a manned aircraft, takes place between the time any person boards the aircraft with the intention of flight until such time as all such persons have disembarked, or in the case of an unmanned aircraft, takes place between the time the aircraft is ready to move with the purpose of flight until such time it comes to rest at the end of the flight and the primary propulsion System is shut down, during which (a) a person is fatally or seriously injured as result of (i)

10 Being in the aircraft; (ii) direct contact with any part of the aircraft, including parts which have become detached or are released from the aircraft; or (iii) direct exposure to jet blast, rotor or propeller wake, except when the injuries are from natural causes, self-inflicted or inflicted by other persons, or when the injuries are to stowaways hiding outside the areas normally available to passengers and flight crew; or (b) the aircraft sustains damage or structural failure which (i) adversely affects the structural strength, performance or flight characteristics of the aircraft; and Guidelines on reporting of Safety occurrences January 2015 (ii) would normally require major repair or replacement of the affected component, except for engine failure or damage when the damage is limited to a single engine, (including its cowlings or accessories), to propellers, wing tips, antennae, probes, vanes, tyres, brakes, wheels, fairings, panels, landing gear doors, windscreens, the aircraft skin (such as small dents or puncture holes)