SE 10002 EN RO - ABB Ltd

1 Field ServiceKnow how and availabilityABB AutomationABB Flexible Automation worldwide locationsArgentinaAsea Brown Boveri Buenos Aires +54 11 4 229 5500/5600 AustraliaABB Industry Pty Ltd. Lilydale +61 3 9735 7222 AustriaABB AGWien +43 1 60109 3721 BeneluxAsea Brown Boveri Zaventem +32 2 718 6311 BrazilAsea Brown Boveri Ltda. Osasco-Sao Paolo +55 117088 9111 CanadaAsea Brown Boveri Inc. Brampton +1 905 460 3000 ChinaABB Engineering (Shanghai) Ltd Shanghai +86 21 504 80 101 CzechrepublicAsea Brown Boveri Praha +420 2 2283 2111 DenmarkABB Energi & Industri A/S Skovlunde +45 44 50 44 50 EstoniaABB Esti AS Tallinn+372 6 711 800 FinlandABB Service OY Helsinki +358 10 222 000 FranceABB Flexible Automation Saint Ouen l Aum ne +33 1 3440 2525 ABBBody-in-White SA +33 1 3040 4700 GermanyABB Flexible Automation GmbH Friedberg +49 6031 850 HungaryABB Ltd.

2 Gyor +39 96 512 950/953 IndiaAsea Brown Boveri Ltd. Calcutta +91 33 470 1811 Bangalore +91 80 839 5181 ItalyABB Flexible Automation Milano +39 02 26232 1 JapanABB Tokyo +81 3 5482 2160 Kobe +81 78 991 4508 KoreaAsea Brown Boveri Ltd. Seoul +82 2 528 3070 MalaysiaABB Industrial andBuilding Systems Sdn Bhd Kuala Lumpur +60 3 972 1888 MexicoABB Sistemas Mexico + 52 5 328 1400 NorwayABB Flexible AutomationA/S Bryne +47 51 489 000 PolandABB Automatyka Sp Warsaw +48 22 6080 785 PortugalAsea Brown Boveri SA Amadora + 351 21 425 6335 RomaniaAsea Brown Boveri Bucharest +40 1 310 4380 Slovak RepublicABB Elektro Bratislava +421 7 4926 6314 SloveniaAsea BrownBoveri Ljubljana +386 61 131 5126 South AfricaABB Automation (Pty) Ltd Alrode + 27 11 864 5340 SpainABB Flexible Automation SantQuirze del Vall s +34 93 728 8700 SwedenABB Flexible Automation AB V ster s +46 21 344 500 Lax +46 584 82000 ABB Robotics AB V ster s +4621 34 40 00 SwitzerlandABB Flexible Automation AG Z rich +41 1 435 6555 TaiwanAsea Brown Boveri Ltd.

3 Taipei County +886 2 2577 6090 ThailandABB Industry Ltd. Bangkok +66 2 709 3346 TurkeyABB Elektrik Sanayi Istanbul +90 216 365 29 00 United KingdomABB Flexible Automation MiltonKeynes +44 1908 350 300 USAABB Flexible Automation Inc. New Berlin WI +1 262 785 3400 Auburn Hills MI +1 248 391 9000 Welding Systems Div. FortCollins CO +1 970 225 7600 Paint Automation Div. Indianapolis IN +1 317 876 9090 Business Area Flexible Automation HeadquartersSwitzerland, Z rich +41 1 319 6125 Our customer Service portfolio includes:Field ServiceParts and LogisticsTrainingReconditioningPre-owned RobotsService Agreements & System CareProcess and Application ConsultingSE 10002 EN_ROABB AutomationABB AutomationField ServiceAt ABB we recognise that production lines are becomingincreasingly complex and often involve a high capitalinvestment.

4 To maximise the performance of your robotequipment and extend the life of your production line, weoffer a range of services to support you before, duringand after the installation services include: Off-line programming andprocess validation Optimisation of installation andtechnical assistance Field service and programming andprocess validationABB has designed a range ofsoftware tools to match thephysical capabilities of the robotrange. Our off-line programmingtools can be used prior toinstallation to save valuable time during the start-up period. In addition, process validationchecks are performed to ensurethat your robot equipment isdelivering optimum of installationand technical assistanceDuring the installation period, our qualified engineers areavailable to provide technical andprogramming assistance.

5 ABBinstallation engineers are skilledrobot programmers with extensiveknowledge of key industrialapplications (for example arcwelding, painting and coating)which allows them to ensure thatyour installation is optimised formaximum service Our qualified field serviceengineers are available to troubleshoot, diagnose and correct anyfaults in your productionequipment and ensure yourinstallation is optimised. QualifiedABB engineers are available for all ABB Flexible Automation systemsduring production start up as wellas post maintenance During production, ABB engineerscan perform regular service andinspection of your robot systemand its operational s Preventive Maintenanceagreements offer factory trainedfield service engineers to serviceyour equipment at plannedintervals and at mutuallyconvenient times.

6 This serviceallows you to minimise the risk ofequipment failure and expensiveproduction downtime, reduce yourresource requirement and ensurethat your equipment is kept inoptimum ServiceParts and LogisticsThe right part at the right timeABB AutomationABB Flexible Automation worldwide locationsArgentinaAsea Brown Boveri Buenos Aires +54 11 4 229 5500/5600 AustraliaABB Industry Pty Ltd. Lilydale +61 3 9735 7222 AustriaABB AGWien +43 1 60109 3721 BeneluxAsea Brown Boveri Zaventem +32 2 718 6311 BrazilAsea Brown Boveri Ltda. Osasco-Sao Paolo +55 117088 9111 CanadaAsea Brown Boveri Inc. Brampton +1 905 460 3000 ChinaABB Engineering (Shanghai) Ltd Shanghai +86 21 504 80 101 CzechrepublicAsea Brown Boveri Praha +420 2 2283 2111 DenmarkABB Energi & Industri A/S Skovlunde +45 44 50 44 50 EstoniaABB Esti AS Tallinn+372 6 711 800 FinlandABB Service OY Helsinki +358 10 222 000 FranceABB Flexible Automation Saint Ouen l Aum ne +33 1 3440 2525 ABBBody-in-White SA +33 1 3040 4700 GermanyABB Flexible Automation GmbH Friedberg +49 6031 850 HungaryABB Ltd.

7 Gyor +39 96 512 950/953 IndiaAsea Brown Boveri Ltd. Calcutta +91 33 470 1811 Bangalore +91 80 839 5181 ItalyABB Flexible Automation Milano +39 02 26232 1 JapanABB Tokyo +81 3 5482 2160 Kobe +81 78 991 4508 KoreaAsea Brown Boveri Ltd. Seoul +82 2 528 3070 MalaysiaABB Industrial andBuilding Systems Sdn Bhd Kuala Lumpur +60 3 972 1888 MexicoABB Sistemas Mexico + 52 5 328 1400 NorwayABB Flexible AutomationA/S Bryne +47 51 489 000 PolandABB Automatyka Sp Warsaw +48 22 6080 785 PortugalAsea Brown Boveri SA Amadora + 351 21 425 6335 RomaniaAsea Brown Boveri Bucharest +40 1 310 4380 Slovak RepublicABB Elektro Bratislava +421 7 4926 6314 SloveniaAsea BrownBoveri Ljubljana +386 61 131 5126 South AfricaABB Automation (Pty) Ltd Alrode + 27 11 864 5340 SpainABB Flexible Automation SantQuirze del Vall s +34 93 728 8700 SwedenABB Flexible Automation AB V ster s +46 21 344 500 Lax +46 584 82000 ABB Robotics AB V ster s +4621 34 40 00 SwitzerlandABB Flexible Automation AG Z rich +41 1 435 6555 TaiwanAsea Brown Boveri Ltd.

8 Taipei County +886 2 2577 6090 ThailandABB Industry Ltd. Bangkok +66 2 709 3346 TurkeyABB Elektrik Sanayi Istanbul +90 216 365 29 00 United KingdomABB Flexible Automation MiltonKeynes +44 1908 350 300 USAABB Flexible Automation Inc. New Berlin WI +1 262 785 3400 Auburn Hills MI +1 248 391 9000 Welding Systems Div. FortCollins CO +1 970 225 7600 Paint Automation Div. Indianapolis IN +1 317 876 9090 Business Area Flexible Automation HeadquartersSwitzerland, Z rich +41 1 319 6125 Our customer Service portfolio includes:Field ServiceParts and LogisticsTrainingReconditioningPre-owned RobotsService Agreements & System CareProcess and Application ConsultingSE 10003 EN_ROABB AutomationABB AutomationConsumablesABB can supply a range of process oriented consumableparts such as arc weld contact tipsand paint regulation needles.

9 Ourconsumables service offers youthe benefit of: Annual consumption analysis Technical advice Regular deliveries Reduction of inventories Progressive PackagesIf uptime is critical we canprovide you with a Service PartsPackage designed to ensure thatyou have the part you need whenyou need it. Parts packagesinclude up-grade kits as well astailored packages to meet yourspecific ManagementA consulting service to help youto optimise your inventory inaccordance with your productionprocess and capital reductionrequirements. Our InventoryAccess Program which includes aReturn-On-Investment calculationtool, will help you to find thebest stock can beincluded as part of our InventoryManagement service. Thesestocks can be held on or off siteand consist of flexible contentthat is reviewed regularly.

10 ABBcan offer recommendations onconsignment stock holding based on the type of equipmentyou and LogisticsService parts are important in ensuring that yourautomation equipment operates at maximum provide you with the right part in the fastest possibletime we have developed a global logistics network. Our Service Parts stocks are shared by all ourmanufacturing facilities and all other ABB parts holdings around the world, which means that we canlocate the part you need and despatch it to you quicklyand PartsA comprehensive inventory ofcritical new parts is held locally at our customer Service can be despatched within24 hours and are also available for door-to-door PartsIn order to provide immediateservice and availability of parts,ABB offers an exchangeprogramme. This cost efficientoption is available for most ABBparts and delivery is within 24 PartsRepair parts are the most cost-effective solution to yourparts requirement.