Security Matters - Corporate Industrial & Resident

1 Congratulations to the GTAA! By Jim Catney, Vice-President, Aviation and Transportation wishes to congratulate one of our key customers the Greater Toronto Airports Authority (GTAA) for receiving the Airports Council International s Airport Service Quality (ASQ) recognition award for Customer Service Excellence and the title of Best Large Airport in North America. The Airports Council International Airport Service Quality Award is the highest possible distinction in the industry and we are delighted that Toronto Pearson has been recognized for this significant achievement and prestigious award, which is possibly the highest accolade an airport operator can receive. This award recognizes Toronto Pearson International Airport for their courteous and helpful staff and improvements to airport ambiance.

2 This is a great step for the GTAA in achieving their vision of becoming the the best airport in the world and their mission statement of Passengers are our Passion . continues to support the GTAA and the Toronto Pearson Airport Community in enhancing the customer service experience; as employees of the Toronto Pearson Airport Community, we should all be extremely proud of our role in airport customer service excellence. On behalf of , we sincerely congratulate the GTAA and wish them continued success in the future. Inside This Issue HQ News 2 Employee Spotlight 6 Residential and Commercial News 13 Aviation News 13 Canine Corner 15 ICTS News 15 A. Quarterly/Seasonal Newsletter for Employees and Clients of Incorporated 1450 Appleby Line, Suite 200, Burlington, ON L7L 6V1 877-552-5535 | Security Matters Security Matters HQ News Spring 2018 Edition Page 2 OSR Mariam Yalda Wins Eye on Safety Award By Noah Thompson, Senior Manager, Customer Service SR Agent Mariam Yalda received an Eye on Safety Award from GTAA, Corporate Safety and Security for going above and beyond while performing her OSR duties.

3 During an afternoon peak in Terminal 3 at Toronto Pearson, Agent Yalda was instrumental in the apprehension of two passengers that forced their way through a Terminal Access Control Point. Mariam s attention to detail and direction, led TPIA Safety and Peel Regional Police to the unruly passengers to stop them from boarding their flight. Mariam is a shining example of our team going above and beyond for Safety and Security . Mariam received some safety swag and is invited to attend the GTAA s Eye on Safety Gala later this year. A job well done!! Welcome Aboard! By Barbara Joaquin, Manager, Human Resources e have recently welcomed a new member to the head office Human Resources Team, Theresa Schulin. Theresa joins as HR Administrator, to fill in for HR Administrator Carling Rakoczy when she goes on maternity leave in June 2018.

4 Theresa comes to us with over 10 years of human resources experience, having worked for Ikea as an HR Generalist. Most recently, Theresa supported GardaWorld in the areas of payroll, billing and scheduling of guards. Theresa Schulin, HR Administrator In Carling s absence, Theresa is your main point of contact for general HR inquiries, such as benefits enrolments/changes, uniform orders/returns, employment letters, employee portal password issues, and updating personal information. Theresa can be reached at 905-333-4242 ext. 224 or Please join me in welcoming Theresa to the team! O W GTAA Safety Officer Adam Hendrick presents Eye on Safety Award to OSR Agent Mariam Yalda Security Matters HQ News Spring 2018 Edition Page 3 Did You Know?

5 By Paul Parkinson, Director of Finance Payroll Processing Changes Here at head office, the accounting team has been hard at work in transitioning our accounting and payroll system to Sage 300. We re very excited about this change. With an integrated system connecting both the scheduling and accounting system, we will see fewer errors and increased efficiencies. This means that there will be a new format for the paystub. Prior to the conversion, we will be providing a sample paystub to help you understand how to read the new paystub. To help reduce the number of payroll discrepancies, we encourage you to review your online portal frequently and quickly bring any discrepancies to your supervisor. Resolving discrepancies after the payroll process is extremely time-consuming.

6 OHIP+ The recent changes in the provincial government provide drug coverage for persons under the 25 years of age. Please request the generic drug from your pharmacist; otherwise, you may still be responsible for a charge that isn t covered. MyTime Scheduling App and Preferences By Darren Scott, Resource Coordinator ever miss an available posting again using the MyTime app. The MyTime app improves communication by putting your schedule on your smart phone. From the app, you can: View your schedule. No more logging on to your desktop to see what days you re working and when you have vacations. Easily make plans around your work schedule. Sign up for shifts and overtime. Apply for leave. Sort and filter available postings.

7 Receive mobile alerts and notifications. Was there a change to your shift start time? The app will send you an alert as soon as a change is made. Punch in and out. Have you set your Preferences? Using your portal or MyTime app, you can tell Resource Planning when you prefer to work. When an individual shift is open or a N Security Matters HQ News Spring 2018 Edition Page 4 long-term assignment becomes available, your preferences are reviewed to assist scheduling. If you don t set preferences on your portal, you may be overlooked. For more information regarding the app or if you require assistance with it, please contact Resource Planning Department. Social Media Corner By Susana Borosic, Administrative Assistant ur guards and OSR representatives receive incredible praises for their hard work and dedication.

8 From maintaining outstanding vigilance outdoors during cold days, to providing that extra touch of service, our staff are on the front lines making it happen! This quarter, share your stories with us and let us share all you do, online! Do you have a fun story? Have you received a lovely compliment? Any memorable moments or general anecdotes about your day that make you love what you do? If so, send an email to me, Susana, at and allow me the opportunity to celebrate your team spirit with our followers! Are You AWARE of Our New Training App? By Debbie Ciccotelli, Director, Strategic Initiatives ur parent company, ICTS, has developed an exciting new Security Awareness Training application ( app ) entitled AWARE , which will be rolled out to all ICTS employees worldwide, including AWARE may be run on any PC or mobile device.

9 The app focuses on how to identify suspicious signs, which are indicative of a threat in the workplace. There are a number of versions of this app, each of which has been expressly designed for the specific sectors in which our employees work ( , Aviation & Airport Environment, Retail and Commercial). Although the content of each version is basically the same, the case studies (videos and lessons learned) are targeted to each specific work environment. will commence the roll-out of this app to all of our employees within the Aviation/Airport environment within the next few weeks; shortly thereafter, we will initiate the roll-out to our CIC/RES (Commercial/Residential Division) employees. Employees will receive detailed instructions as to how to register and access the app, which will include a link and Licence Key for each specific version and instructions for the specific access device (PC, iPhone or Android).

10 The training course takes O O Security Matters HQ News Spring 2018 Edition Page 5 approximately 25 minutes to complete and includes a short test upon completion of the training. ALL employees will be required to take this training and individual training records will be tracked to ensure completion across the organization. Security Matters ! and we all play a role in the protection of our client s assets, employees and customers. Situational Awareness in Security Operations By Darren Scott, Resource Coordinator here are many important factors in the work of a Security guard, but to effectively maintain the Security of clients and co-workers, there is no skill more important than situational awareness. Safety and Security all hinge on a guard s ability to recognize potential threats, realizing when a situation is escalating and knowing how to respond appropriately.