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Senior Transportation: Toolkit and Best Practices - …

First Edition: May 2003 Senior transportation : Toolkit and best Practices A publication of the Community transportation Association of America, Dale J. Marsico, Executive Director Jane Hardin, Principal Author Scott Bogren, Editor Wendy Chamberlain, Designer Charles Dickson, Project Director ACKNOWLEDGMENTS The Community transportation Association of Americans expresses its appreciation to the members of the Senior transportation Committee for all their assistance in the preparation of the Senior transportation Toolkit . They provided counsel, ideas, insight and constructive suggestions throughout the process. Jo Ann Hutchinson Executive Director Florida Commission on the transportation Disadvantaged Tallahassee, Florida William McDonald Executive Director Medical Motor Service, Inc.

First Edition: May 2003 Senior Transportation: Toolkit and Best Practices A publication of the Community Transportation Association of America,

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1 First Edition: May 2003 Senior transportation : Toolkit and best Practices A publication of the Community transportation Association of America, Dale J. Marsico, Executive Director Jane Hardin, Principal Author Scott Bogren, Editor Wendy Chamberlain, Designer Charles Dickson, Project Director ACKNOWLEDGMENTS The Community transportation Association of Americans expresses its appreciation to the members of the Senior transportation Committee for all their assistance in the preparation of the Senior transportation Toolkit . They provided counsel, ideas, insight and constructive suggestions throughout the process. Jo Ann Hutchinson Executive Director Florida Commission on the transportation Disadvantaged Tallahassee, Florida William McDonald Executive Director Medical Motor Service, Inc.

2 Rochester, New York Linda Yaeger Executive Director OATS Transit, Inc. Jane Yeager Director transportation Program Seniors Resource Center Denver, Colorado The Association also thanks the many persons who have shared time and resources with the principal author, including: Barbara Cline, Prairie Hills Transit; Helen Kerschner, The Beverly Foundation; Amy Pass, Easter Seals Project Action; and Audrey Straight, AARP s Public Policy Institute. Numerous others offered valuable ideas and support we regret that we cannot name everyone. The principal author expresses her gratitude for the Association staff who created earlier Toolkits, and her Association colleagues, who were a source of daily support. Table of Contents Preface Introduction Chapter 1 An Introduction to transportation Issues Facing Older Persons Chapter 2 An Introduction to Community transportation Chapter 3 Current Practices : Profiles of Four transportation Programs Chapter 4 Opportunities for the Future Appendices Appendix 1 Coordinating transportation Services: Local Collaboration and Decision-Making, a How To Manual for Planning and Implementation, prepared by Creative Action, Inc.

3 , of Akron, Ohio for Project Action, Inc., Washington, Appendix 2 Publications and Resources Appendix 3 Glossary of General Transit and Senior transportation Terms and Acronyms Appendix 4 Basic Principles of Volunteer Management Appendix 5 Reprint of articles from The Gathering Storm, Community transportation Magazine, September/October 2002 Appendix 6 Reprint of two articles from Rural America Needs Transit, Community transportation Magazine, July/August 2002: Facing Societal Challenges, The Need for New Paradigms in Rural Transit Service by Sandra Rosenbloom, PhD; and New Buses Across South Dakota by Scott Bogren Preface By now most of us are familiar with the phenomenon of the growing Senior population. These Americans, known as the Baby Boomers, are aging: every eight seconds another American turns 50.

4 As the Baby Boomers age, their sheer numbers are sure to put pressure on the vital services on which they expect to rely. No service will be under more pressure than community and public transportation . The overwhelming proportion of the people turning 50 now and who will be turning 50 in the next three decades live in the suburbs and rural areas. Most of them want to age in the communities where they now live. The generations have enjoyed unparalleled mobility--a freedom of daily travel and movement unknown to previous generations. As they age, they will undoubtedly want to remain active and mobile. CTAA entitled the recent (Sept/Oct 2002) Senior issue of its magazine, The Gathering Storm. I remember shivering when I saw that title because it expressed so well my concerns for the future.

5 In Adams County, one of the counties in which our transportation program operates, the number of people over 65 will increase 200 percent in the next eighteen years. Years of inadequate investment have created huge gaps in community and public transportation . Few communities now have adequate transportation services for their current older residents. In the coming years, communities will have to meet the transportation needs of a steadily increasing population of older persons, and a population with higher needs and expectations than previous generations. It will be up to us, those who work with older persons and in community and public transportation , to ensure that future generations of older people enjoy numerous mobility options that permit them to live productive and independent lives.

6 We will have to create innovative transportation services to demonstrate that community and public transportation can meet the growing and varied mobility needs of older persons; and we will have to be advocates for increased investment in Senior transportation so that all older people have access to community transportation services that meet their mobility needs. This Senior Toolkit provides information about the varied transportation needs of older people, how community and public transportation providers are meeting those needs, and means and resources for improving and creating Senior transportation service. The purpose of providing the information is to encourage its users to think further about Senior transportation and to create new approaches for meeting the needs and preferences of older persons.

7 The Toolkit is intended to be an interactive document. We hope it creates an ongoing discussion that as you have new ideas and develop new services and techniques, you will contact the Community transportation Association so that your ideas and work will be part of the next edition of the Toolkit . Jane Yeager Seniors Resource Center, Inc. Denver, Colorado CTAA Upper Midwest Region Board Member Introduction Using the Senior Toolkit The Toolkit is a technical assistance manual designed to help your organization plan and implement transportation solutions for your constituency. The document is organized into specialized sections that can be used individually. What s Inside? Chapter One: An Introduction to transportation Issues Facing Older Persons Chapter One provides an introductory overview of the diversity of older people and their transportation needs.

8 Chapter Two: An Introduction to Community transportation Chapter Two familiarizes the reader with the range of community transportation services being used to provide trips for older persons. It also describes the ways in which many communities are funding and planning to meet the transportation needs of older persons. It contains numerous examples of Senior transportation services. Chapter Three: Current Practices : Profiles of Four transportation Programs Chapter Three contains descriptions of four transportation providers. One is a social service agency for older persons; two are providers of general transportation ; and one is a medical transportation organization. Chapter Four: Opportunities for the Future Chapter Four presents steps advocates and agencies working with older persons can take to create better and public and community transportation .

9 It has a brief example of successful community advocacy. Appendices Appendix One is the full text of Coordinating transportation Services: Local Collaboration and Decision-Making, a How-To Manual for Planning and Implementation, prepared by Creative Action, Inc., of Akron, Ohio for Project Action, Inc., Washington, Appendix Two is a list of publications and resources. Appendix Three is a glossary of general transit and Senior transportation terms and acronyms. Appendix Four is a brief statement of basic principles of volunteer management. Appendix Five contains reprints of articles from The Gathering Storm, Community transportation Magazine, September/October 2002. Appendix Six contains reprints of two articles from Rural America Needs Transit, Community transportation Magazine, July/August 2002.

10 Chapter One An Introduction to transportation Issues Facing Older Persons The idea of chronological aging is a kind of are great differences in the rates of physiological, chronological, psychological and social aging within the person and from person to people actually become more diverse rather than more similar with advancing years. Why Survive? Being Old in America by Robert N. Butler, , Pulitzer Prize-winning author (1976). Today there are more than 35 million people over the age of 65 in the United States. By 2030, less than 30 years away, the number of people 65 and older will have doubled to 70 million. Sixty-five and older is the fastest growing segment of our population and 85 and older is the fastest growing subset of that population. The increasing proportion of older persons in the general population is going to change how we look at the needs of older people.


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