Service Impact of COVID-19 - FedEx

1 Service Impact of COVID-19 . August 26, 2021, 10:00 AM CT. FedEx is an essential business Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business. We will continue to operate under state-of-emergency and shelter-in-place orders recently issued in the These restrictions are disrupting the global supply chain. Air cargo capacity is limited, and we've had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. To continue providing the best possible Service during this time, we are implementing a temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6th.

2 Global suspension of money-back guarantee The Impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which is impacting our ability to meet our high standards of Service . As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express services until further notice. Because FedEx is an essential transportation Service provider, we will continue operating as government restrictions and regulations allow. Signature suspension notification To help promote the safety of our employees and customers, FedEx signature guidelines are being temporarily adjusted for all shipments, with the exception of adult signature required (ASR) shipments.

3 In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. FedEx is still collecting recipient information; therefore, surcharges for these services will continue to be assessed. For shipments with the adult signature Service option selected, couriers will still request a physical signature and require a government-issued photo ID. 1. The safety and well-being of our 475,000 team members is our top priority as they continue to deliver critical goods and services to support communities across the globe. Global Service Adjustments Click to navigate directly to updates by Service region Shipments in APAC. Shipments in EUROPE. Shipments in LAC (Latin American and Caribbean).

4 Shipments in MEISA (Middle East, Indian Subcontinent and Africa). For Additional Information 2. Service adjustments related to COVID-19 containment measures for shipments in APAC. The transit time for select FedEx Express shipments from the below origins will be temporarily adjusted as per the table below. temporary Service Suspension: Shipments in APAC. Origins Destination Affected services Affected Shipments Service Impact Worldwide America Samoa temporary Service suspension All FedEx services All Commodities Worldwide Brunei temporary Service suspension All FedEx services All Commodities Worldwide China [shipment from All FedEx services temporary Service suspension Yangzhou Jiangsu All Commodities Province only]. China [shipment to the Worldwide following postal codes in temporary Service suspension Zhengzhou, Henan All FedEx services All Commodities Province only: 450007.]

5 450015. 450052. 450062. 450005. 450004. 450040]. China [shipment from the Worldwide following Out of Pickup temporary Service suspension area (OPA) postal codes All FedEx services All Commodities in Zhengzhou, Henan Province only: 452372. 451191]. Worldwide temporary Service suspension East Timor All FedEx services All Commodities 3. All FedEx services [For the following shipments only: Worldwide - Perishables Laos - Liquid All Commodities temporary Service suspension - Lithium battery, including those contained in equipment - Dangerous goods (DG)]. temporary Service suspension Worldwide Mongolia FedEx International Economy (IE) All Commodities Worldwide temporary Service suspension Norfolk Island FedEx International Priority (IP) All Commodities Vietnam [shipments to the following areas in Tien Giang Worldwide All FedEx services All Commodities Province only: temporary Service suspension Cai Lay and Cai Be District].

6 Vietnam [shipments Worldwide to Ho Chi Minh City All FedEx services All Commodities temporary suspension of delivery only] Service Vietnam [shipments Worldwide All FedEx services All Commodities temporary suspension of delivery to Da Nang city]. Service temporary Service Suspension: Shipments in APAC. Origins Destination Affected services Affected Shipments Service Impact 4. APAC, except for: Economy All Commodities temporary Service suspension APAC. shipments FedEx International between Canada Economy (IE). Singapore and Malaysia Latin America FedEx International Economy DirectDistribution Freight (IED). Economy shipments between Australia and New Zealand Economy shipments from Thailand to Malaysia and Singapore temporary Service Suspension: Shipments in APAC.

7 Origins Destination Affected services Affected Shipments Service Impact FedEx International All Commodities temporary Service suspension of APAC, except for: APAC all bookable shipments Economy Freight (IEF). Economy Canada shipments between Latin America Singapore and 5. Malaysia Economy shipments between Australia and New Zealand Economy shipments from Thailand to Malaysia and Singapore temporary Service suspension American Samoa Worldwide All FedEx services All Commodities temporary Service suspension Brunei Worldwide All FedEx services All Commodities Minimum weight of 50kg per Worldwide All FedEx services [For Personal Personal Protective Equipment (PPE). China airway bill for formal entry Protective Equipment (PPE) formal shipments only shipments entry shipments only].

8 Note: Personal PPE shipments will not be subject to this minimum weight limit of 50kg but must comply to China Customs requirement for personal shipment clearance. temporary Service Suspension: Shipments in APAC. Origins Destination Affected services Affected Shipments Service Impact China [shipment from Yangzhou Jiangsu Worldwide All FedEx services All Commodities temporary Service suspension Province only]. China [shipment from the following postal codes in Worldwide All FedEx services All Commodities temporary Service suspension Zhengzhou, Henan 6. Province only: 450007. 450015. 45052. 450062. 450005. 450004. 450040]. China [shipment from the following Out of Pickup area (OPA) postal codes in Zhengzhou, Henan Province Worldwide All FedEx services All Commodities temporary Service suspension only: - 452372.]

9 - 451191]. Vietnam [shipments from the following areas in Tien Giang Province only: Worldwide All FedEx services All Commodities temporary Service suspension - Cai Lay and Cai Be District]. Vietnam [shipments from Ho Chi Minh City only] temporary suspension of pick-up Worldwide All FedEx services All Commodities Service Vietnam [shipments temporary suspension of pick-up from Da Nang city Worldwide All FedEx services All Commodities Service only]. 7. Transit Time Extension: Shipments in APAC. Additional Transit Time Origins Destinations Affected services Commodities (Business Days). Worldwide American Samoa All FedEx services All Commodities Up to 30. Worldwide Brunei All FedEx services All Commodities 5. Worldwide Cambodia All FedEx services All Commodities 5.

10 Worldwide China [shipments to Dalian All FedEx services All Commodities Potential transit time extension in Liaoning Province only]. Worldwide China [shipments to All FedEx services All Commodities 2. Cangzhou, Handan, Hengshui, Shijiazhuang and Xingtai in Hebei Province only]. Worldwide Cook Islands All FedEx services All Commodities 7. Worldwide East Timor All FedEx services All Commodities Up to 30. Worldwide East Malaysia All FedEx services All Commodities Up to 10. 8. Transit Time Extension: Shipments in APAC. Additional Transit Time Origins Destinations Affected services Commodities (Business Days). French Polynesia Worldwide All FedEx services All Commodities Up to 30. Worldwide Guam All FedEx services All Commodities 4.