ServSafe Examination Administration Handbook

1 ServSafe Examination Administration Handbook 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademark of the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. You may print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, without prior written permission of the publisher. ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant Association Solutions, LLC.

2 The logo appearing next to ServSafe is a trademark of the National Restaurant Page 1 of 46 ServSafe Examination Administration HandbookRevised October 14, 2021 About This HandbookThis Handbook will guide you through the Administration of the ServSafe Food Protection Manager Certification Examination and help you understand your role and responsibilities as an instructor and/or proctor. It outlines the policies and procedures for successful exam Administration . It also includes useful step-by-step goal of these policies and procedures is to give all examinees the same opportunity to demonstrate their abilities, and prevent examinees from gaining an unfair role in administering the exam helps ensure the highest degree of integrity for the entire testing process and allows examinees to perform to their maximum level of ServSafe program is recognized and accepted by more federal, state and local jurisdictions than any other food safety program.

3 The ServSafe Food Protection Manager Certification Exam is secure, copyrighted, and developed independently of ServSafe training materials. This Handbook , along with the documents referenced within it, are available on under the Instructors/Proctors Support Materials Examination Administration Handbook 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademark of the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. You may print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, without prior written permission of the publisher.

4 ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant Association Solutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Page 2 of 46 Table of ContentsSection I PoliciesAbout the ServSafe Food Protection Manager Certification Examination ..4 Exam Security ..4 Definition and Responsibility ..4 Responsibilities for Instructors and Proctors ..4 Examinee Test Use Agreement ..6 Security Violations ..6 Appeals Policy ..6 Verifying Training Hours ..7 The Accreditation Department and Practices ..7 The Accreditation Department ..7 Data Forensics ..7 Audits ..7 Exam Location Standards ..8 Physical Facility ..8 Visibility ..8 Have Available ..8 Not Allowed ..8 Exam Accommodations and Irregularities ..8 Exam Accommodations: Identifying Examinees with Special Needs ..8 Examinees with Disabilities ..9 Foreign Language Translations ..9 Exam Irregularities.

5 9 Time Allowances ..9 Cheating ..9 Defective Exam Materials (Print Exam Only) ..10 Emergencies ..10 Illness ..10 Intentional or Unintentional Disclosure of Test Items ..10 Missing Exam(s) (Print Exam only) ..11 Restroom Breaks ..11 Testing Policies and Recertification ..11 Retest Policy ..11 Instructor and Proctor Test and Retest Policy ..11 Examinee Recertification ..12 National Restaurant Association Contact Information ..12 ServSafe Examination Administration Handbook 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademark of the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. You may print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, without prior written permission of the publisher.

6 ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant Association Solutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Page 3 of 46 Section II ProceduresServSafe Food Safety Print Examination Administration ..14 ServSafe Food Safety Online Exam Creation and Administration ..17 Verifying Training Hours with an Hours of Training Form ..19 Submitting a Request for Exam Accommodation & Foreign Language Translation ..20 Submitting an Online Irregularity Report ..21 Submitting a Test Use Agreement Refund ..22 Submitting an Appeal Request Form ..23 Submitting a Cancellation and Shipping Refund ..24 Resolving Technical Issues ..25 How to Request an Exam to be Rescored ..26 How to Request a Misspelled Name Be Corrected ..27 Guidelines and How to Request Exam Accommodations ..28 Guidelines and How to Request Foreign Language Translations.

7 30 How to Submit an Examinee Comment Form ..32 Section III AppendicesAppendix A - Examinee Test Use Agreement ..34 Appendix B - Proctor Checklist- Print Exam Administration ..35 Appendix C - Proctor Checklist- Online Exam Administration ..36 Appendix D - Read Before Exam Script- Print Version ..37 Appendix E - Read Before Exam Script- Online Version ..39 Appendix F - Request for Exam Accommodation Form ..40 Appendix G - Request for Foreign Language Translation ..42 Appendix H - Instructions on How To View Your Score and Claim Your Certificate ..44 Appendix I - Examinee Comment Form ..45 ServSafe Examination Administration Handbook 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademark of the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association.

8 You may print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, without prior written permission of the publisher. ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant Association Solutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Page 4 of 46 Section I PoliciesAbout the ServSafe Food Protection Manager Certification ExaminationThe ServSafe exam is secure, copyrighted, and developed independently of ServSafe training materials. It adheres to all valid test development criteria. Exam questions are rotated on a scheduled basis to reflect the most updated food safety information.

9 Although the questions will vary from exam to exam, they provide a fair assessment of examinees knowledge. Exam questions are developed using a systematic process to pilot questions to check their accuracy, relevance, technical quality, and SecurityDefinition and ResponsibilityExam security refers to protecting the exam, related processes, and persons from any operational risks associated with the development, publication, storage, transfer and Administration of the security is the responsibility of everyone involved in and impacted by the exam process. This includes, but is not limited to, the participants National Restaurant Association (the Association)n American National Standards Institute (ANSI), Conference for Food Protection (CFP), other CFP exam providersn Subject matter experts n Vendors (printing, data destruction, service providers)n Instructorsn Proctorsn Course and exam sponsoring organizationsn Employersn Regulatory, law enforcement, and government agenciesn The publicResponsibilities for Instructors and ProctorsPlease read the following policies and procedures you will be required to follow as a Registered ServSafe Proctor or Certified ServSafe Instructor and Registered ServSafe Examination Proctor (dual role).

10 N Follow the Examination Administration guidelines in this Handbook (including how to handle exam irregularities and accommodations), and stay current with changes to procedures. n Organize and administer all exam location activities and procedures to ensure secure, standardized Examination Maintain exam security by reporting security breaches and cooperating with any security-related inquires. n Return all appropriate exam materials within two business days from the date of the exam or grade the online exam immediately after the last examinee is done. A print exam can be rescheduled within 30 days from the original exam date. (Note: For print ServSafe Food Protection Manager Certification Exams, use the prepaid shipping label and enclosed packaging [if fewer than 50 exams] when returning exams.) n Ensure there is one registered proctor per every 35 examinees for Print exams, per every 20 examinees for Online exams, and/or per exam room (when more than one exam room is needed).