Six Sigma Yellow Belt - cgi.com

1 KEY BENEFITS Raise awareness of the need for continuous improvement Acquire basic Six Sigma skills In two days Take the first step to deploy Six Sigma and quality management successfully Improve the quality of your business processes and increase customer satisfaction while saving costs 2014 CGI GROUP INC. Six Sigma Yellow belt hare and raise awareness of the need for continuous improvement within your organization. Six Sigma will help you improve the quality of your business processes and deliver up to customer expectations, while saving costs. In a global context of constant economic and competitive pressure, businesses continuously need to adapt to customer expectations in order to survive and to keep delivering quality products or services and perform to the highest standards.

2 SIX Sigma AND CUSTOMER EXPECTATIONS The Lean Six Sigma methodology aims to improve business processes performance with a particular focus on customer expectations. It is a pragmatic and fact based approach to eliminate causes of errors, delays or unproductive activities at all levels. Once all processes are aligned to the customer specifications, overall performance will SIX Sigma TWO-DAY TRAINING - Yellow belt With this Yellow belt training, CGI offers a first contact with the methodology and an overview of its basics in two days. The course is designed to be interactive, to provide examples, practical exercises and business cases. COURSE OUTLINE The course starts with a high level introduction explaining the principles of Six Sigma . The participant will understand the advantages and key benefits of the methodology.

3 Subsequently, participants will be taken through the five steps of the DMAIC roadmap. S ABOUT CGI Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals operating in 400 offices in 40 countries, CGI fosters local accountability for client success while bringing global delivery capabilities to clients front doors. 2014 CGI GROUP INC. For more information about CGI, visit or e-mail us at Define This phase initiates the improvement of a business process. It defines the problem related to a key organizational goal, links the problem to an identified business process, makes a high level description of the process (SIPOC), defines the customers expectations regarding the process, sets the planning, objectives and resources.

4 Measure Data collection and data analysis are the key aspects of Six Sigma . The measure phase provides guidelines to describe the process in detail and determines what parameters should be measured. Process Mapping, Cause and Effect Matrix and Failure Mode and Effect Analysis are the tools that will be covered. Analysis Six Sigma provides statistical tools that will enable to perform in depth data analysis in order to establish the actual relation between a given parameter and the process performance. Tools such as Analysis of Variance, Correlation Tests, Regression Analysis and Chi Square Methods will help providing the evidence. Improve Important parameters for improvement are identified. The participant will learn how to build different potential solutions and select the most effective, some aspects of change management and people management will be reviewed.

5 Control The objective of the control phase is to establish the actual impact of the improvement on the performance, to quantify that impact in terms of financials and organizational objectives. Furthermore, this final phase sets up procedures of control that will ensure continuity of improvements to sustain over time.