SMart eSolutions - A Xerox remote service platform

1 SMart eSolutionsA Xerox remote service platformInstall Guide for CentreWare Web for Xerox Office devices based in EuropeINSTALL1 ENABLE 2 March 2005 Copyright Xerox CORPORATION 2001-2005. All rights protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen display looks, and so and all identifying numbers used in connections with the Xerox products mentioned in this publication are trademarks of Xerox CORPORATION.

2 All non- Xerox brands and product names are trademarks or registered trademarks of their respective companies and are hereby every care has been taken in the preparation of this material, no liability will be accepted by Xerox Corporation arising out of any inaccuracies or are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent SMart eSolutionsFeatures ..1 Documentation/Support ..1 PreparationNetwork Access ..2 Operating Systems ..2 NTFS (NT File System) ..2 Security ..2 Recommended Installation Configuration ..2 Browser Settings ..2 CentreWare Web InstallationSystem Requirements ..3 Part 1: Installing and Configuring CentreWare WebWelcome to the Xerox CentreWare Web Setup wizard.

3 4 License Agreement ..4 Specify Run-As Password ..5 SQL Server Selection ..5 Email Settings ..6 Destination Folder ..7 Ready to Install the Program ..7 Completing the Xerox CentreWare Web Setup wizard ..8 Part 2: Enabling and Configuring SMart eSolutions in CentreWare WebGetting started : Welcome ..9 getting started : How Many Printers ..9 getting started : Outgoing Mail Server ..10 getting started : Proxy Server ..10 getting started : Completed ..11 Startup Screen ..11 Administration Page ..12 SMart eSolutions Page ..13 Printer Tab ..14 Exit CentreWare Web ..14 AppendixFrequently Asked Questions ..15-19 Where to go for support ..20 Upgrading CentreWare Web ..21 Table of Contents1 SMart eSolutions is an offering from Xerox designed to eliminate the time and effort required to administer meter reads and supplies-usage data for your Xerox printers and multi-function devices.

4 Taking the hassle out of your business, SMart eSolutions consists of a hands free, secure data transmission that enables accurate invoicing, timely replenishment of supplies, and an accessible audit Automatic collection and submission of meter reads and supplies-usage data from networked equipment View the status of each printer Receive email notifications when data is transmitted Receive email alerts for network and communication issues Automatic retry process when printers are temporarily offlineDocumentation/SupportFrom , you can: Download the CentreWare Web software Download the CentreWare Web Printer Administration for Windows Install Guide Find support information, a CentreWare Web knowledge base and software FileThis file provides the most current support information available and can be accessed immediately following the installation More Information on Xerox SMart eSolutions , please visit SMart eSolutions2To ensure a successful installation of CentreWare Web, please review the following requirements.

5 Consult your Network Administrator as AccessWe recommend that you install CentreWare Web on a Windows PC that typically stays on and has access to both the internal network and external Internet. Once you have chosen where you will install the software, decide when you would like it to perform its automatic functions. CentreWare Web is preset to send and receive data at a random poll time. If you wish to change the time setting, be sure to take network traffic into account during the discovery, status renewal, email notifications, and printer management work SystemsCentreWare Web is designed to be installed on Windows 2000 Server, Windows XP Professional and Windows Servers 2003 only.

6 To check the operating system of the computer you are using to install CentreWare Web: Right-click on the My Computer icon on the desktop Select Properties NTFS (NT File System)Be sure to install CentreWare Web on a system running NTFS in order to enable file Web secures your data through Microsoft s Active Directory and NTFS more information, visit either of the following websites: Installation ConfigurationBe sure to install CentreWare Web using a network username and password with administrative rights. This is required so you can administer system settings, as well as add or remove queues throughout the directory tree or NT4 SettingsInternet Explorer and Netscape are the minimum browsers recommended for the SMart eSolutions features of CentreWare Web.

7 Preparation3 SMart eSolutions requires two steps: 1) Installing CentreWare Web2) Enabling SMart eSolutions in CentreWare WebWe recommend that your Network Administrator complete steps 1 and 2 RequirementsCentreWare Web is designed to be installed only on specific computers running the Windows operating systems defined below. Please check with your Network Administrator if you are unsure whether your computer meets these Windows 2000 Server, Windows XP Professional, and Windows Server 2003 PC with a 600 MHz or higher Pentium III processor recommended 512 MB of RAM or higher recommended; (256 MB supported, but may limit performance) 3 GB of available disk space TCP/IP Internet Information services (IIS) or greater NTFS security access checking is recommended CentreWare Web Installation4To install the software foundation of SMart eSolutions , follow these steps.

8 If at any point you need assistance, please refer to the Appendix at the back of this document where you will find Frequently Asked Questions, web links for support, and phone numbers for the Xerox Welcome Agreement1. Read the page carefully2. Click the button next to I accept the terms in the license agreement 3. Click Next Welcome to the Xerox CentreWare Web Setup wizard1. Click Next Installing and Configuring CentreWare WebINSTALL1 INSTALL2 Part 1 Part 15 SQL Server Selection1. The vast majority of people should select Install MSDE here unless you have an existing SQL server where you want to store the data2. Create a password for your database and retype it in the confirm box3.

9 Click Next Specify Run-As Password1. Create a password for CentreWare Web and retype it in the Confirm box2. Click Next INSTALL3 INSTALL46 Email SettingsThis page configures CentreWare Web to send you timely email updates and information about your meter reads and supplies You must enter the fully qualified domain name of your SMTP server in the box provided. For example, You must enter your From Address in the form of This will be the address that CentreWare Web messages will appear to be If your SMTP Server requires a user name and password, enter those in the boxes provided4. Click Next INSTALL57 Destination Folder 1. Click Next to accept the default installation locations.

10 Or, if you want to select where CentreWare Web or the CentreWare Web database is installed on your computer: 1. Click 2. Select where you want to install CentreWare Web or the CentreWare database 3. Click Next Ready to Install the Program1. Click Install Note: Installation could take several the Xerox CentreWare Web Setup wizard1. You may click on the box next to View Readme if you want to read about the latest information and updates to CentreWare Web2. Click Finish INSTALL89 Congratulations, you ve successfully installed CentreWare Web. Now that it s up and running, take a few minutes to enable the SMart eSolutions features of the started : How Many Printers1.