SMart eSolutions - a Xerox remote service platform

1 SMart eSolutions a Xerox remote service platformInstall Guide for Xerox SMart eSolutions for Windows for Office devices based in EuropeINSTALL1 CONFIGURE 2 March 2005 Copyright , Xerox CORPORATION 2001-2005. All rights protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen display looks, and so and all identifying numbers used in connections with the Xerox products mentioned in this publication are trademarks of Xerox CORPORATION. All non- Xerox brands and product names are trademarks or registered trademarks of their respective companies and are hereby every care has been taken in the preparation of this material, no liability will be accepted by Xerox Corporation arising out of any inaccuracies or are periodically made to this document.

2 Changes, technical inaccuracies, and typographical errors will be corrected in subsequent SMart eSolutionsFeatures ..1 Documentation/Support ..1 PreparationNetwork Access ..2 Operating Systems ..2 Security ..2 Xerox SMart eSolutions InstallationSystem Requirements ..3 Part 1: Installing the Xerox SMart eSolutions ClientDownload the Installation Program ..4 Choose Setup Language ..4 Preparing to Install ..4 Welcome to the Install Shield Wizard for Xerox SMart eSolutions ..5 License Agreement ..5 Destination Folder ..6 Ready to Install the Program ..6 Installing Xerox SMart eSolutions Client ..7 Install Wizard Completed ..7 Part 2: Configuring the Xerox SMart eSolutions ClientXerox SMart eSolutions Configuration Wizard ..8 Select printers for which SMart eSolutions should be enabled.

3 8 Congratulations ..9 Xerox Icon ..9 Status ..10 Printers ..10 Configure ..11 AppendixFrequently Asked Questions ..12-17 Table of Contents1 SMart eSolutions is an offering from Xerox designed to eliminate the time and effort required to administer meter reads and supplies-usage data for your Xerox printers and multi-function devices. Taking the hassle out of your business, SMart eSolutions consists of a hands free, secure data transmission that enables accurate invoicing, timely replenishment of supplies, and an accessible audit Automatic collection and submission of meter reads and supplies-usage data from networked equipment View a log of data transactions within the Xerox SMart eSolutions Client View the status of each printer for SMart eSolutions Receive notifications as pop-ups on your desktop when data is transmitted View meter read submission history reports at Receive alerts about network and communication issues as pop-ups on your desktop Automatic retry process when printers are temporarily offlineDocumentation/SupportFrom you can.

4 Download the Xerox SMart eSolutions Client software Find support information and software updates Readme fileThis file provides the most current support information available and can be accessed immediately following the installation more informationFor more information on Xerox SMart eSolutions , please visit SMart eSolutions2To ensure a successful installation of the Xerox SMart eSolutions Client please review the following requirements. Consult your Network Administrator as AccessXerox SMart eSolutions must be installed on a Windows PC that has access to both the internal network and external SystemsXerox SMart eSolutions is designed to run exclusively on Windows 2000, Windows XP, or Windows 2003 Server. To check the operating system of the computer you are using to install Xerox SMart eSolutions : Right-click on the My Computer icon on the desktop Select Properties.

5 SecurityXerox SMart eSolutions uses standard industry protocols to communicate between the Xerox SMart eSolutions Client and your printers approximately every two hours. SNMP v2 is used to read the MIBs, which contain meter read and supplies usage Xerox SMart eSolutions Client communicates with the Xerox Communication Server once a day using Web services protocols including HTTPS, SOAP , Wsdl , and WS Security Oasis Working Draft 11 3 March more informationFor more information, visit either of the following websites: eSolutions requires two steps: 1) Install Xerox SMart eSolutions Client2) Configure Xerox SMart eSolutions ClientWe recommend that you consult your Network Administrator if you have any questions while completing steps 1 and RequirementsThe Xerox SMart eSolutions Client is designed to be installed only on specific computers running the Windows operating systems defined below.

6 Please check with your Network Administrator if you are unsure whether your computer meets these Windows 2000, Windows XP, and Windows Server 2003 PC with a 400 MHz or higher Pentium III processor recommended 40 MB of available disk space TCP/IP Xerox SMart eSolutions Installation4To install the software foundation of SMart eSolutions , follow the steps provided. If at any point you need assistance, please refer to the Frequently Asked Questions section in the Appendix, or contact the Xerox Welcome Center at to Install1. The Xerox SMart eSolutions Client setup will prepare the InstallShield Wizard which will guide you through the program setup processDownload the installation program1. Open your browser to Click Free SMart eSolutions software download under the Product Information heading3.

7 Follow the instructions to download the software to your desktop4. After the download has completed, double click on to begin the installation processChoose Setup Language1. Select your language. To extend the list of languages, click on the arrow to the right of the box2. Click OK Installing Xerox SMart eSolutions ClientINSTALL12 Part 1 Part 1 INSTALL5 Welcome to the Install Shield Wizard for Xerox SMart eSolutions1. Click Next License Agreement1. Read the page carefully2. Click the button next to I accept the terms in the license agreement 3. Click Next INSTALL3 INSTALL46 Destination Folder1. If you want to select where Xerox SMart eSolutions Client is installed on your computer: Click Select where you want to install the Xerox SMart eSolutions Client Click OK 2.

8 Click Next Ready to Install the Program1. Click Install INSTALL6 INSTALL57 Install Wizard Completed1. Click Finish 2. The Configuration Wizard will then run automatically, so you can configure the Xerox SMart eSolutions the Xerox SMart eSolutions Client1. This screen will appear during install. No action is , you ve successfully installed the Xerox SMart eSolutions Client. Now that it s up and running, take a few minutes to enable the features of the printers for which SMart eSolutions should be enabledThe Xerox SMart eSolutions Client will automatically find printers on your network. 1. Click on the box next to the printers you want to participate in Xerox SMart eSolutions . 2. You may search for more printers by clicking Specify More Printers, or Automatically Find More Printers for a more complete list of printers on your network3.

9 When you have finished selecting printers, click Next Xerox SMart eSolutions Configuration Wizard1. Click Next Communication with the Xerox Communication Server may take a few the Xerox SMart eSolutions ClientCONFIGURE1 CONFIGURE2 Part 1 Part 29 Xerox IconYou will now see a Xerox icon on the right side of the menu bar at the bottom of your desktop. The icon lets you know that Xerox SMart eSolutions is currently running on your Right-click on the icon and make sure that Show Popups has a check mark next to it. This allows alerts and important communications from Xerox to appear on your desktop when If you wish to view details specific to your configuration, select Status, Printer, or Configure to display the SMart eSolutions You have completed the Xerox SMart eSolutions Client configuration Click finish 3 Xerox IconCONFIGURE10 PrintersThe Printers tab lets you select which printers are participating in Xerox SMart eSolutions .

10 You can search by clicking the Registered, Not Registered, or Find More Printers tabs. You may also remove printers at any time by selecting the box next to the printer and clicking Remove. 1. Click the Configure tab at the top of the The status screen keeps you up-to-date on your connection with the Xerox Communication Click the Printers tab at the top of the The Configure tab allows you to enable or disable communication with the Xerox Communication Server and view a log of your SMart eSolutions If required, enter the address of your proxy server and port number in the boxes provided The proxy server address and port are the location of the device that connects your network to the Internet. Your IT Administrator will know these Click OK CONFIGURE712 XEOSSMart eSolutions Windows Client Frequently Asked QuestionsWhat is Xerox SMart eSolutions ?