Standard Training Program For Newly Assigned City Letter ...

1 United States Postal ServiceHuman ResourcesEmployee Development475 L Enfant Plaza SWWashington DC 20260-4215 Standard Training ProgramFor Newly AssignedCity Letter CarriersOn-The-Job Instructor s GuideTD-007-2 BCourse 44502-00 October 1997iiThese Training course materials are intended to be used for Training purposes only. They have beenprepared in conformance with existing USPS policies and standards and do not represent the establishment of new regulations or 1997 by Employee DevelopmentUnited States Postal Service, Washington, 20260-4215 All rights part of this publication may be reproduced in any form or by any means withoutpermission, in writing, from Employee parts of this publication may contain copyrighted materials from other sources the reproduction of which for this specific Training use hasbeen interpreted not to exceed the fair use clause of thecopyright regulation (Ref.)

2 ASM).Use of Training MaterialsiiiPrefaceDuring the past few years a recognized need for more extensiveletter carrier Training has led to the development of mock trainingsites at both District levels. The perceived success of theseprograms led to the formation of a national field task forcerepresenting both craft and areas, the NALC, the NRLCA, Corporate Training andDevelopment, and Delivery Services were represented in the taskforce which evaluated the previous self study national carriertraining Program and determined it inadequate for Training today sletter recommended an instructor based course utilizing a mockcasing/delivery environment to provide new Letter carriers anopportunity to practice the skills taught. In this manner retention ofmaterial is easier transition to the live environment is expected since thenew carrier has a base of craft knowledge.

3 On the job instructionwill take the form of coaching, directed practice of obtained skills,and orientation to particular local directions and intent of the Standard Training Program For Newly AssignedCity Letter Carriers is to take Newly hired individuals with little or nopostal experience and teach them the basic duties necessary tobecome a functional Letter Training Program for Newly Assigned City Letter Carriers1 1 On-the-Job Instructor s GuideOn-The-Job Instructor InformationDay OneIntroduce yourself to the new carrier trainee. Explain to the newcarrier that you are to reinforce the Training they have alreadyreceived by helping them perform the actual job the trainee watch you perform a full day s carrier duties. Asyou perform each task, explain to the new carrier what you questions during your explanations to obtain feedback onwhether the trainee understands what you are to help the new carrier relax.

4 Encourage questions from thetrainee concerning those topics they do not fully TwoBegin to phase the trainee into actually performing the to meet the new carrier at the time clock and observe andcorrect his/her clock-in procedures rings as the trainee to your carrier case. Coach the trainee as you lethim/her begin casing the Letter mail. While the trainee cases lettermail, you should case the flat mail. When you have cased 75% ofthe flat mail, reverse roles. Let the trainee case flats while youfinish casing the Letter the trainee to sign for the accountable articles while DPS methods. Check for change of address mailwhile the flats are sequenced on the ledge. Pull down the first twoshelves. Have the trainee pull down the balance of the the trainee clock out to street time and load the vehicle withyour assistance and Training Program for Newly Assigned City Letter Carriers1 2 On-The-Job Instructor s GuideAfter arriving on the route, deliver the carry out mail while thetrainee is the trainee deliver the next relay while you observe and correctas the trainee while they deliver as much mail as practical.

5 Iftime becomes a factor, assist with delivering the and help the trainee with all returning office ThreeOn this day it is recommended that an hour auxiliary assistance begiven to this route to allow the instructor time to assist and guide thetrainee while the trainee performs all the tasks of the the attached check list during the three days of instructionand keep it with the new carriers Form 2548, Individual Training Program for Newly Assigned City Letter Carriers1 3 On-the-Job Instructor s GuideON-THE-JOB INSTRUCTOR S CHECK LISTTRAINEE S NAME TRAINER S NAME STATION PAY LOCATION DATE TRAINER WILL INITIAL AS HAVING PROVIDED THIS TRAINEE WILL INITIAL AS HAVING RECEIVED THISINSTRUCTION. ATTACH TO FORM 2548 after THE OFFICET rainer s Trainee sInitials Initials_____USING THE TRANSACTER/TIME CARD TOBegin tourMove to route/move to streetMove to office from streetEnd tour_____ _____CHECKING SCHEDULESW here to find scheduleWhen to check schedule_____ _____IDENTIFYING CLASSES OF MAILF irst-Classsecond-classstandard classfourth-classExpress Mail_____CASING Letter SIZE MAILS tudying the casePlacing into separations properlyHolding mail in left hand (at least two inches)

6 While casing with right handStandard Training Program for Newly Assigned City Letter Carriers1 4 On-The-Job Instructor s Guide_____ _____CASING FLATSS tudying the caseHolding at least six inches of flats while casing_____IDENTIFYING/HANDLING, DPS MAIL, SEQUENCED MAIL, MARRIAGE MAILDPS MailSequenced mailMarriage mailDetached address label mail_____RECORDING CHANGE OF ADDRESS (COA)How to fill out Form 3982, Changes of AddressHow to endorse Form 3575-Z, Change of Address OrderWhere to place when completeMoved Left No Address_____HANDLING MARKUPSHow to pull Form 3982 Why markups are pulled out of route before deliveryClasses of mail to be forwardedHow to bundle and mark top facing slipWhere designated place for markups is located_____HANDLING OTHER UNDELIVERABLE MAILE xplain proper endorsement and proper placement (in carrier or throwback case) of.

7 Attempted Not KnownNo Such NumberInsufficient AddressNot Deliverable as Addressed, Unable to ForwardUnendorsed Bulk Business MailRefused, Vacant, No Mail ReceptacleUnclaimed, DeceasedMissorts_____RECEIPTING FOR ACCOUNTABLE ITEMSP ostage DueCustoms DutyExpress MailRegisteredCertifiedReturn Receipt For MerchandiseStandard Training Program for Newly Assigned City Letter Carriers1 5 On-the-Job Instructor s GuideCODForm 3849, Delivery Notice/Reminder/Receipt (how to fill out in office)_____OBTAINING PARCELSW here locatedHow to load and unload safely_____ROUTING FLATSA ccording to sequence on Letter caseNumerical sequence for apartments or cluster delivery_____PULLING DOWN CASEO rder flats and letters are pulled downProper handling, bundling, strapping outUse of trays or relays_____LOADING THE CARRIER SATCHELP lacing the mail in satchelLoading the first relay in officeCarrying 35 THE ROUTE BOOKForm 1564-A, Delivery InstructionsRoute MapAuthorized lunch and break locationsLine of travelCollection box times and locations_____HOT CASEL ocation of hot caseWhen to pull hot caseON THE STREET_____RECORDING VEHICLE TIMEF illing out Form 4570.

8 Vehicle Time RecordLocating Form 4570_____LOCATING VEHICLE KEYSW here keys are located_____LOADING THE CARRIER VEHICLEHow mail and parcels are arrangedWhere to take empty equipment after loadingStandard Training Program for Newly Assigned City Letter Carriers1 6 On-The-Job Instructor s Guide_____USING APPROVED PARK POINTSW here park points are located_____USING RELAY POINTS (foot route)Where storage boxes are located_____LOCKING VEHICLE (motorized route)When to lock vehicleHow to protect mail_____VEHICLE MAINTENANCES chedule and location for refuelingForm 4565, Vehicle Repair Tag_____FINGERING MAILHow to finger mail properly while walking safely, observing hazardsHow to catch mistakes from miscasing_____ _____ACTING SAFELY ON THE STREETWhen is it unsafe to finger mailHazardous conditionsHow to avoid bad dogs or other animalsLawn hazardsSlippery porches and steps_____DELIVERING MAILP roper paceMail ready when receptacle is reachedOpening one arrow lock at a time at apartment and cluster boxesKeeping within time scheduleDelivering mail to correct addressProtecting the mail_____IDENTIFYING AND EXPLAINING THE DIFFERENCES BETWEEN SPECIAL SERVICE MAILP ostage DueCustoms DutyCODI nsured, Registered.

9 CertifiedReturn ReceiptRestricted DeliveryReturn Receipt for MerchandiseStandard Training Program for Newly Assigned City Letter Carriers1 7 On-the-Job Instructor s GuideExpress MailLeaving notice, Form 3849_____DELIVERING SPECIAL SERVICE MAILHow to fill out formsWhat money to collectWhen and where signature is CHECKS AND BONDSD elivery to correct address in a safe location_____DELIVERING PARCELSD elivery methods from park pointsLeaving notice, Form 3849, for parcels_____HANDLING CUSTOMER CONFRONTATIONSA nswer inquiriesBe courteousDirect to unit manager_____COLLECTING MAILOn the routeFrom a collection boxCulling collection mail_____HANDLING AN ARTICLE FOUND LOOSE IN THE MAILSWhat to do when foundProper procedure when customer drops article in mailbox and wants it returnedRETURN TO OFFICE_____PARKING VEHICLE (motorized route)Proper locationSecure vehicle (clean, gearshift in park, parking brake set, and doors and windows locked)_____RECORDING VEHICLE TIMER ecord time, mileage, KEYSP roper placement of keys and vehicle time record_____HANDLING OF COLLECTED MAILHow and where collected mail is handled and placedStandard Training Program for Newly Assigned City Letter Carriers1 8 On-The-Job Instructor s Guide_____HANDLING OF RETURNING EQUIPMENTT raysSacks_____CLEARING ACCOUNTABLE ITEMSW here finance window is locatedHow to check in accountable articles, postage due and keys_____RETURNING PARCELSLeft Notice parcels Endorsement and placement of undeliverable parcelsCOMMENTS