STIHL Dealer Reference Guide - stihlicademy.com

1 STIHL INCORPORATED STIHL Dealer Reference Guide 2016 Version STIHL INCORPORATED STIHL Reference Resources Branch/Distributor:_____ Territory Manager:_____ Phone:_____ Fax:_____ Address:_____ Dealer Website:_____ 2 April 1, 2016 STIHL INCORPORATED Table of Contents Features and 11 Factory Testing of all STIHL 12 Unboxing the 13 STIHL Chain Saw Common 14 STIHL Trimmer and Brushcutter Common 15 STIHL KombiSystem Common 16 STIHL Handheld Blower Common 17 STIHL Backpack Blower Common 18 STIHL Hedge Trimmer Common 19 STIHL Cut-Off Machine Common 20 Basic STIHL Gasoline-Powered Engine Starting 21 Basic 22 Choke 23 Purge 24 Fuel Mixing 25 Decompression 26 ElastoStart and Easy2 Start .. 27 Opening Toolless Filler 28 Closing Toolless Filler 29 3 April 1, 2016 STIHL INCORPORATED Table of Contents Chain Saw Setup and 30 Chain Saw Selection 31 Chain Saw Common 32 STIHL Quickstop Chain Brake 33 STIHL Additional Chain Braking Feature (Q).

2 34 35 Bar and Chain 36 Correct Installation of Saw Chain and Guide 41 Chain 43 Correct Cold Chain 44 Quick Chain Adjuster (QCA).. 47 Quick Chain Adjuster (QCA) Tensioning Gear 48 Chain 49 Chain Saw Start-Up 50 4 April 1, 2016 STIHL INCORPORATED Table of Contents Trimmer and Brushcutter Setup and 58 Trimmer and Brushcutter Selection 59 Trimmer and Brushcutter Common 60 61 Mowing Head 62 Mowing Head and Powerhead 63 Trimmer and Brushcutter Start-Up 64 Trimmer and Brushcutter Un-Flooding 68 KombiSystem Setup and 70 KombiSystem Common 71 KombiSystem 72 KombiSystem Start-Up 73 KombiSystem Un-Flooding 77 Backpack and Handheld Blower Setup and 79 Backpack and Handheld Blower Selection 80 Backpack and Handheld Blower Common 81 Backpack and Handheld Blower Start-Up 82 Backpack and Handheld Blower Un-Flooding 86 5 April 1.

3 2016 STIHL INCORPORATED Table of Contents Hedge Trimmer Setup and 87 Hedge Trimmer Selection 88 Hedge Trimmer Common 89 Hedge Trimmer Start-Up 90 Cut-Off Machine Setup and 95 STIHL Cutquik Common 96 Choosing the Correct Wheel (Diamond).. 97 Choosing the Correct Wheel (Abrasive).. 98 Cut-Off Machine Start-Up 99 6 April 1, 2016 This icon: denotes that a video is available on iCademy . STIHL INCORPORATED STIHL Reference Resources Website Description ID Password Dealer Single Sign on (SSO) portal site. Gives you access to all other STIHL Dealer Websites. STIHL Assigned STIHL Assigned Linked with the SSO No ID required No ID required -Place and Manage orders -View your pricing -Print Invoices -Access booking programs -Track orders -View backorders STIHL Assigned Auto Generated -Product registration -Warranty Claims and Technical Documents Dealer Number Dealer Number STIHL Account payable transactions STIHL Assigned STIHL Assigned 7 April 1, 2016 STIHL INCORPORATED STIHL Reference Resources Website Description ID Password -Product Training Modules -Technical Issue Training Modules -Business/Professional Skills Training Modules -Bronze Level Training Contact TM for administration login.

4 Employee accounts can be created on the admin. account. Photography, drawings, graphics, logos, hang tags, and other STIHL marketing materials Dealer Number Zip Code Marketing Advantage Program including enrollment, advertising schedules, sample ads and Dealer tagging information Call 800-767-8445 for setup PowerChord overview, demo and sign up No ID required No Password required STIHL USA website No ID required No Password required STIHL TIMBERSPORTS on ESPN No ID required No Password required 8 April 1, 2016 STIHL INCORPORATED iCademy : Product Liability Product Liability Guidelines A booklet used to provide guidelines concerning your duties as a distributor/ Dealer with respect to the STIHL customer. Always follow these guidelines in dealing with every STIHL customer and if you have any questions concerning them, contact your STIHL distributor or STIHL Incorporated.

5 The booklet also provides written guidelines for reporting accidents involving STIHL products which come to your attention. STIHL is willing to stand behind its distributors/dealers and its products in most circumstances. For more information, please refer to the Product Liability Guidelines. STIHL Reference Resources 9 April 1, 2016 STIHL INCORPORATED STIHL Reference Resources Product Information Guide ( ) A small pocket Guide which is helpful when assisting customers. Power Tools and Accessories The main catalog for showing all STIHL products. Cutting Attachments, Parts and Accessories All the information for trimmer heads, line, and attachments. Bar and Chain Catalog Has all graphs and charts on information regarding bars and chains. LiteraturePart NumberProduct Information Guide0000 000 3400 Power Tools and Accessories0463 931 3023 Cutting Attachments, Parts and Accessories0456 681 3023 Bar and Chain Catalog0461 005 000010 April 1, 2016 STIHL INCORPORATED Features and Benefits 11 April 1, 2016 STIHL INCORPORATED Factory Testing of All STIHL Equipment Every engine manufactured by STIHL has been started and operated in a test cell on the assembly line.

6 The test cell makes carburetor adjustments and verifies that the engine runs properly at idle, acceleration, and at full throttle under load. It is extremely rare that a new unit will need any adjustments or repair due to transport damage. For more detailed information, refer to the model-specific Instruction Manual. 12 April 1, 2016 STIHL INCORPORATED Unboxing the Unit Always inspect the unit for shipping damage and understand all the contents. The Instruction Manual contains detailed information on safety, assembly, operation, maintenance, and specifications for each STIHL model. Instruction Manuals are available for download as Adobe pdf files at: Make sure you keep all manuals and accessories together to ensure the customer receives them. The MS 211 for example comes with a scrench, screwdriver, bar scabbard, bar, and chain boxes, and an Instruction Manual.

7 13 April 1, 2016 STIHL INCORPORATED STIHL Chain Saw Common Features STIHL Quickstop Chain Brake System Automatic Bar and Chain Oiling STIHL OILOMATIC Saw Chain Ematic Guide Bar Anti-Vibration System Chain Catcher MS 170 Rear Hand Guard Ergonomic Design Front Hand Guard For more detailed information, refer to the model-specific Instruction Manual. 14 April 1, 2016 *These features are standard features on all STIHL chain saws. STIHL INCORPORATED STIHL Trimmer and Brushcutter Common Features Durable Cutting Head For more detailed information, refer to the model-specific Instruction Manual. Purge Pump Primer Translucent Fuel Tank Throttle Trigger Interlock Adjustable Front Handle Ergonomic Design Easy to Service Air Filter Fully Lined Drive Shaft Easy View Deflector 15 April 1, 2016 *These features are available on all STIHL Trimmers, Brushcutters and Lawn Edgers.

8 STIHL INCORPORATED STIHL KombiSystem Common Features Ergonomic Design Throttle Trigger Interlock Translucent Fuel Tank For more detailed information, refer to the model-specific Instruction Manual. Harness Attachment Loop 16 April 1, 2016 *These features are available on all STIHL KombiSystems. STIHL INCORPORATED STIHL Handheld Blower Common Features Purge Pump Primer ElastoStart Starter Handle Upright Translucent Fuel Tank Helper Handle High-Tech Polymer Housing Adjustable Blower Tube Protected Throttle Trigger For more detailed information, refer to the model-specific Instruction Manual. 17 *These features may not be available on all STIHL Handheld Blowers. April 1, 2016 STIHL INCORPORATED STIHL Backpack Blower Common Features High-Tech Polymer Housings Joystick Style Handle Foot Pad Upright Translucent Fuel Tank Purge Pump Primer IntelliCarb For more detailed information, refer to the model-specific Instruction Manual.

9 18 *These features may not be available on all STIHL Backpack Blowers. April 1, 2016 STIHL INCORPORATED STIHL Hedge Trimmer Common Features Purge Pump Primer Throttle Trigger Interlock Protected Throttle Trigger Ergonomic Design High Cutting Efficiency Blade Rotating Rear Handle For more detailed information, refer to the model-specific Instruction Manual. 19 *These features may not be available on all STIHL Hedge Trimmers. April 1, 2016 STIHL INCORPORATED STIHL Cut-Off Machine Common Features For more detailed information, refer to the model-specific Instruction Manual. Anti-Vibration Easy Access Water Hose Connector Reversible Cutting Arm Ergonomic Grip Decompression Valve 20 April 1, 2016 *These features may not be available on all STIHL Cut-Off Machines.

10 STIHL INCORPORATED Basic STIHL Gasoline-Powered Engine Starting Procedures 21 April 1, 2016 STIHL INCORPORATED Basic Controls Start/On Stop/Off Cold Start/Closed Choke Half Choke/Fast Idle Run Position For more detailed information, refer to the model-specific Instruction Manual. Basic Controls The triangle designates the STIHL M-Tronic system currently used in some of our machines. Cold Start This is the Open Choke symbol, which is designated on some machines. 22 April 1, 2016 STIHL INCORPORATED Choke Definition A choke is a mechanism that will reduce intake air flow, resulting in a higher fuel ratio, so the engine will start easier. For more detailed information, refer to the model-specific Instruction Manual. 23 April 1, 2016 STIHL INCORPORATED Purge Primer The purpose of a purge primer is to purge air out of the fuel system and fill it with fuel, so it will be easier to start.