Transcription of Supplementary IDPS Guide
1 Supplementary IDPS GuideInvestment Manager Investment Manager II Supplementary IDPS Guide issued by Macquarie Investment Management Limited ABN 66 002 867 003 AFSL 237492 (MIML).Issued 1 October 2021 This Macquarie Investment Manager II Supplementary IDPS Guide is to be read together with the Macquarie Investment Manager II IDPS Guide dated 23 November 2019, and the other disclosure documents which are incorporated by is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth), and MIML s obligations do not represent deposits or other liabilities of Macquarie Bank Limited ABN 46 008 583 542 AFSL 237502 (MBL).
2 MBL does not guarantee or otherwise provide assurance in respect of the obligations of IDPS Guide : refers to this Supplementary IDPS Guide dated 1 October Guide : refers to the Macquarie Investment Manager II IDPS Guide dated 23 November terms used in this Supplementary IDPS Guide have a specific meaning as set out in the IDPS IDPS Guide is amended as set out below and is effective from 1 October to How does Investment Manager II work? in the IDPS GuidePage 4: The following information is added to the section headed Accounts with no adviser .
3 Important: The following changes will apply if you cease to have an adviser linked to your account: some investments (including those that you already hold) may be limited for purchase to investors who have an adviser or who have received personal advice and therefore may not be available for new or additional investments automated investment management tools described in the Transacting section of the IDPS Guide (including dollar cost averaging, automatic cash management and automatic rebalancing) may not be available to accounts without an adviser linked.
4 Where these tools are active on your account and you no longer have an adviser , we may cease providing you with these services you may not be able to elect to rollover a term deposit and/or your existing term deposit rollover instructions may be cancelled investment choices may also be more : where an account does not have an adviser linked, it is even more critical to ensure your mobile phone number and email address details remain up to date. This is because if you cease to have an adviser linked to your account and we do not have up to date details, we may not be able to contact you about important matters or if we do communicate by mail, the time taken for this information to be delivered may mean you do not have sufficient time to act on the important information about your to Opening and adding to your account in the IDPS GuidePage 8: Replace the first bullet point under the section headed Opening your account with the following.
5 Have an adviser who is providing you with personal advice at the time of opening an IDPS Guide Investment Manager IIChanges to Understanding your investments in the IDPS GuidePage 10: A new section headed Available investments is added after the section headed Other personal assets .Available investmentsEligible Investments (other than most ordinary shares and some other limited exempt products) are generally required to have a target market determination . Broadly, these determinations describe the likely objectives, financial situation and needs of investors who are in the target market for the investments available to you (including those that you already hold) may be limited for purchase to investors that have an adviser or who have received personal advice and therefore may not be available for new or additional investment.
6 This is particularly the case for investors who cease to have a financial adviser linked to their account. For example, where an Eligible Investment has a target market determination that requires an investor to have an adviser or to have received personal advice to acquire the Eligible Investment, these Eligible Investments will not be available to investors without an adviser linked to their to About the service and the custodian in the IDPS GuidePage 17: The section headed Complaints is replaced with the following have procedures in place to properly consider and deal with any complaints within 30 days of their receipt.
7 For particularly complex matters or where there are delays which are caused by circumstances beyond our control, a longer response time may be necessary, in which case we will: notify you of the delay and the reasons for the delay advise you of your right to complain to our external dispute resolution scheme provide you with details of our external dispute resolution schemeIf you have a complaint or would like additional information, please refer to If your complaint is about: the financial advice you received or your investment selection/strategy, we recommend you discuss this complaint with your adviser or refer to the complaints section of your adviser s financial services Guide the investments in your account, you will be able to raise your complaint directly with the issuer of that investment.
8 Macquarie can assist you with this, or the Investment Manager II service itself, you may wish to contact our Complaints Manager by phone, or in writing to: The Complaints Manager Macquarie Wrap GPO Box 4045 Sydney NSW 2001 Telephone: 1800 899 485 Email: financial Complaints Authority MIML is a member of the Australian financial Complaints Authority (AFCA). If you are not satisfied with our response to your complaint after 30 days, you may lodge a complaint with provides a fair and independent financial services complaint resolution service that is free to consumers.
9 You can contact AFCA via the following, quoting membership number 10635:Australian financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Telephone: 1800 931 678 (free call) Email: Website: Customer AdvocateThe Macquarie Customer Advocate s role is to: listen to our customers and provide a customer-centric voice when making recommendations to improve customer experience minimise the risk of future problems by reviewing key customer themes, and work with Macquarie complaint teams to promote fair and reasonable customer outcomes. Supplementary IDPS Guide Investment Manager IIThe Macquarie Customer Advocate is separate to Macquarie s operating, risk and support groups including its internal dispute resolution teams and can be contacted at:The Customer Advocate Macquarie Group Limited GPO Box 4294 Sydney NSW 1164 Email: to Additional explanation of fees and costs in the IDPS GuidePage 23: The section headed Fee Indexation is to Transacting in the IDPS GuidePage 27.
10 The following paragraph is inserted after the first paragraph in the section Your Wrap Cash Account You authorise us to administer your Wrap Cash Account to facilitate: the purchase and sale of investments made through your account, and the receipt of proceeds and income from or related to, investments that are held in your 30: The following information replaces the first paragraph in the section headed Rolling over a term deposit .Through your adviser , you may elect to rollover a term deposit to a new term deposit for the same term from the same issuer.
