SUPPORT STAFF PERFORMANCE MANAGEMENT ANNEX C …

1 Larkmead school SUPPORT STAFF PERFORMANCE MANAGEMENT . ANNEX C EXAMPLES OF OBJECTIVES. Please note that these are just suggestions to give both reviewees and reviewers some ideas on how an objective might look, and the steps that could be taken to achieve it. It is in no way an exhaustive list - the best targets will come out of discussion between the reviewee and the reviewer about their current work and how they wish to develop their job. Several of the objectives/targets have been left deliberately vague as they could apply across several SUPPORT STAFF posts or aspects of work that people do. 1. To maintain a tidy and welcoming reception area (applicable to office/receptionist STAFF ). Steps: a) To spend time with the office manager/business manager within the next month reviewing the current lay out of the office and the impression that it gives at present.

2 B) To draw up a list of recommended changes to the lay out of the office and any procedures that are used. c) To implement those changes within x weeks/by x date. d) To review the office at least once a month with a tick list of the changes which were implemented to ensure that they are still being met. 2. To develop skills to deal with difficult parents and use those skills effectively when meeting with parents (applicable to anyone on the SUPPORT STAFF who deals directly with parents reception STAFF and teaching assistants). Steps: a) To attend either a course on handling difficult parents, if we can find one that is suitable, or to have a two hour training session with the SENCO to develop strategies that should be used. b) As an outcome of (a) produce a list of bullet points of strategies that I should aim to use when dealing with difficult parents.

3 C) After each occasion when a parent is difficult to go back to the bullet points and tick off those that I managed to follow. 3. To SUPPORT the new receptionist by acting as a mentor and meeting regularly to advise on procedures (applicable to office/receptionist STAFF ). Steps: a) On the first day take the receptionist on a tour of the school , pointing out all the relevant information that s/he needs to know. b) To spend time within the first 3 days of her/his arrival to go through all the general procedures in the office. Where necessary give accompanying notes. C1. c) To allocate a period of about 2 hours within 2 weeks of her/his arrival to go through the less frequent procedures. Give accompanying notes as these are less frequent actions and more likely to be forgotten.

4 D) In the first 3 weeks find 10 minute every day to check that s/he is comfortable with what s/he is doing and check if there is anything else s/he needs to know. e) Arrange a regular meeting once a month to check that everything's going OK. f) Alert the receptionist's line manager if s/he has any concerns you cannot handle or if you have any concerns. 4. To find out more about problems encountered by autistic children in view of the fact that 3 have joined the school this year. (The steps are written as if they would apply to the school reception STAFF , but could be adapted to others who have regular contact with pupils.). Steps: a) To attend either a course or an in house CPD session on understanding autistic children and meeting their needs.

5 B) Set up a specific meeting with the school 's SENCO to check on any additional information that is particularly relevant to those children in being in the school office or issues that are handled by the school office. Make a list of the things I need to be aware of. c) Where possible introduce myself to the parents so that I have established a good relationship with them should I need to speak to them during the day. d) When I have had dealings with any of the autistic children check my list afterwards to ensure that I am meeting the recommended approaches. 5. To set up an improved system to record those pupils who are ill and need medical help, including those who go to the medical room. To trial the new system and evaluate its strengths and weaknesses.

6 (Applicable to relevant SUPPORT STAFF for ill pupils.). Steps: a) Carry out an audit of the current system and identify its strengths and weaknesses. b) Identify the changes that need to be made, ensuring these are within any budget constraints! c) Meet with the Office Manager and other relevant STAFF to discuss the changes that would improve the current system. Work out, in consultation, the time programme to implement these. d) Implement the changes according to the plan. e) After one month, and again after six months, review the changes and make minor alterations if necessary. Report my evaluations to the Office Manager. C2. 6. To aim to answer 90% of all external calls within 8 rings (applicable to office/receptionist STAFF ).

7 Steps: a) Attempt to identify what percentage of calls are currently not being answered within this time. b) Identify the reasons why calls are not answered within that time. c) Work through each of these to see what changes could be implemented and discuss these with other relevant STAFF and line manager. d) Implement theses changes. e) Monitor the time it is then taking to answer calls. Ensure an apology is given to any caller that has still had to wait for the phone to be answered. 7. To work with the Head of Science/any subject in helping with the appointment of the new technician (applicable to technician STAFF ). Steps: a) Helping to prepare the advert. b) Read the application forms and make my own list of who should be short listed.

8 Discuss this with the Head of subject. c) Assist with the planning of the programme on the PD day, ensuring that there is adequate time to meet the candidates and show them the demands of the job. d) Draw up some questions for the interview and be involved in the interviews. e) Contribute my views about the candidates to the relevant STAFF on the interview day. 8. To be a mentor for the new science/any subject technician and guide him/her in their initial weeks. (Applicable to technician STAFF , but could be adapted to any area where new STAFF are being appointed.). Steps: a) To spend time within the first 3 days of her/his arrival to go through all the general procedures in the prep room. Where necessary give accompanying notes.

9 B) On the first day take the technician on a tour of the science department, pointing out all the relevant information that s/he need to know. c) To allocate a period of about 2 hours within 2 weeks of her/his arrival to go through the less frequent procedures. Give accompanying notes as these are less frequent actions and more likely to be forgotten. Pay particular attention to health and safety issues. d) In the first 3 weeks find 10 minutes every day to check that s/he is comfortable with what s/he is doing and check if there is anything else s/he needs to know. e) Arrange a regular meeting once a month to check that everything's going OK. C3. f) Alert the Head of Science/any subject if the new employee has any concerns I. cannot handle or if I have any concerns.

10 9. Update my knowledge on the latest developments in photocopiers/audio-visual (whatever) equipment with a view to recommending changes to the school 's leadership group and governing body. (Applicable to reprographics assistants/. technicians but could be applied to several areas, and would need clarifying for that particular person.). Steps: a) Ascertain any budget constraints with the Finance Manager. b) Identify the problems with the current equipment which new equipment may help to address. c) Get hold of catalogues/access internet to find out about recent developments. d) Identify if any improvement could be made within the budget constraints. e) Contact companies for further information or a demonstration. f) Prepare a written document to present to school 's leadership team and/or governing body with recommendations.