Symantec Data Loss Prevention Upgrade Guide for Windows

1 Symantec data loss Prevention Upgrade Guide for Windows Version Last updated: September 14, 2021 Symantec data loss Prevention Upgrade Guide for WindowsTable of ContentsPreparing to updates to the Symantec data loss Prevention Upgrade preparing to Upgrade Symantec data loss data loss Prevention Upgrade 7 About the minimum system requirements for upgrading to the current 9 About the requirement for language pack the Oracle database for a Symantec data loss Prevention the database update to run the Update Readiness the Update Readiness Tool database the Update Readiness Tool at the command update readiness from SID to

2 From SID to 20 Register the service ORACLE_HOME and PATH 20 Set the ORACLE_HOME and PATH variable on the Oracle database user 21 Backward compatibility for agent requirements and your system for the ICE components from the Enforce ICE response ICE ICE settings in the agent your environment for Microsoft Rights Management file 24 Enabling Microsoft Rights Management file RMS detection for Azure-managed to a new 27 Upgrading Symantec data loss and extracting the Upgrade the previous version to a new Enforce Server the Java Runtime Environment on the Enforce an Enforce 29 Migrating data on the Enforce 32 Migrate 2 Symantec data loss Prevention Upgrade Guide for WindowsMigrate using interactive a previous version detection server to the latest 34 Installing the Java Runtime Environment on a detection a detection data on a detection using silent 37 Migrate using interactive previous version data to a new single-tier 38 Installing the Java Runtime Environment for a single-tier a single-tier data on a single-tier using

3 Interactive up your system after that the Enforce Server and the detection servers are the updated configuration to Endpoint Prevent your Endpoint Prevent group directory 44 Upgrading or installing Npcap for Network an Symantec DLP 46 About Symantec data loss Prevention Agent secure communications between DLP Agents and Endpoint agent installation installation package with endpoint to Upgrade the DLP Agent on previous version DLP Agents with Windows Safe Mode monitoring 50 Upgrading the Windows agent the Windows agent to Upgrade the DLP Agent on Mac agent Upgrade files.

4 52 About optional maintenance 53 Upgrading the DLP Agent for Mac DLP Agents on Mac endpoints that the Mac agent is gets upgraded for DLP Agents on Mac post- Upgrade 3 Symantec data loss Prevention Upgrade Guide for WindowsVerifying Symantec data loss Prevention 56 Migrating 57 About securing communications between the Enforce Server and the orapki command line orapki to generate the server certificate on the Oracle communication on the Enforce the server certificate on the Enforce the Enforce Server database certificate 61

5 About remote updating the JRE to the latest to update the 62 Installing the the JRE to the latest version on the JRE using interactive the JRE using silent 64 Reverting a JRE version to a previous the JRE on 64 Starting and stopping 66 About Symantec data loss Prevention the Max starting and stopping services on an Enforce Server on an Enforce Server on a detection server on a detection server on services on single-tier Windows 68 Stopping services on single-tier Windows 69 Symantec data loss Prevention Upgrade troubleshooting and troubleshooting Symantec data loss Prevention Upgrade all Symantec data loss Prevention database Enforce Server back to the previous Symantec data loss Prevention the Enforce Server to a previous a detection server to the previous 73 Creating the Enforce Reinstallation Resources the Enforce Reinstallation Resources file on a server from a Windows a Maintenance 75 Steps to apply a maintenance pack on Windows 75 4 Symantec data loss Prevention Upgrade Guide for WindowsDownloading the maintenance pack software

6 For Windows the Enforce Server on the detection server on a single-tier system on 77 5 Symantec data loss Prevention Upgrade Guide for WindowsPreparing to upgradeLearn about preparing to Upgrade the Enforce Server and detection servers on preparing to Upgrade Symantec data loss PreventionSymantec data loss Prevention Upgrade phasesPreparing the Oracle database for a Symantec data loss Prevention upgradeAbout the minimum system requirements for upgrading to the current releaseBackward compatibility for agent upgradesAbout the requirement for language pack upgradesUpgrade requirements and restrictionsPreparing your system for the upgradePreparing your environment for Microsoft Rights Management file monitoringAbout updates to the Symantec data loss Prevention Upgrade GuideThis Guide is occasionally updated as new information becomes available.

7 The latest version is available at RelatedDocuments at the Tech Docs following table provides the history of updates to this version of the Symantec data loss Prevention Upgrade Guidefor 1: Change history for the Symantec data loss Prevention Upgrade Guide for WindowsDateChange description14 September 2021 Clarified steps for running the non-working September 2021 Clarified that during the silent installation of the Enforce Server and detection servers, the name youenter for the SERVICE_USER_USERNAME must match the user name you used when you installed theprevious version of Symantec data loss that backward compatibility does not include support for previous Symantec data loss information on deleting previous version OpenJRE files after upgrading to the latest a hyperlink in "Upgrading Symantec data loss Prevention " that points to the Symantec DataLoss Prevention Help June 2021 Added recommendation to contact Support for help reading the Update Readiness Tool results prior June 2021

8 Removed step for entering the Symantec data loss Prevention database password when applyingthe MP1 Maintenance Pack on Windows May 2021 Corrected version references when upgrading the JRE using silent mode. 6 Symantec data loss Prevention Upgrade Guide for WindowsDateChange description16 April 2021 Added information about running the Update Readiness Tool to identify ICE components in the pastversion steps for running the Reinstallation Resources a step to the Upgrade process that directs administrators to back up the system after completing that the Update Readiness tool should be run before the Upgrade process March 2021 Removed steps for using the create_package tool when upgrading DLP Agents on macOS the steps for running the Update

9 Readiness Tool to include the full path to the JRE directory steps for stopping database sessions. You complete this procedure prior to migrating the EnforceServer on three-tier steps for removing non-supported ICE components from the Enforce preparing to Upgrade Symantec data loss PreventionTo review the new features for Symantec data loss Prevention , see the What's New and What's Changed inSymantec data loss Prevention : Related you Upgrade Symantec data loss Prevention , you may have different components of the suite on differentversions. Before you Upgrade to , Upgrade Symantec data loss Prevention components to if you are or up your database before any Upgrade .

10 See the Symantec data loss Prevention Oracle 19c Implementation Guidefor more information (available at Related Documents).Related LinksUpgrade requirements and restrictions on page 22 Symantec data loss Prevention Upgrade phasesAn Upgrade is performed in the phases that are described in the table Symantec data loss Prevention Upgrade phases. 7 Symantec data loss Prevention Upgrade Guide for WindowsTable 2: Symantec data loss Prevention Upgrade phasesPhaseActionDescription1 Review important information about the new release beforestarting the Upgrade , including.