Table of Contents - Ascom Healthcare Communications

1 Table of Contents Qualification & Certification Tracks .. 2. Ascom Product Qualification (Individual) .. 2. Ascom Certified Systems Integrator (Company) .. 2. MOBILITY Training: IP-DECT .. 3. MOBILITY Training: VoWiFi .. 4. MOBILITY Training: Voice Gateway Advanced .. 5. UNITE Training: UNITE Basic .. 6. UNITE Training: UNITE AM Installation .. 7. UNITE Training: Patient Gateways .. 8. UNITE Training: Mobile Monitoring Gateway (MMG) with UNITE 9. Nurse Call: Telligence Nurse Call Install & Operation .. 10. Emergency Call System: TeleCARE IP Emergency Call System .. 11. Self-Paced Training: eLearning .. 12. E-Learning Ascom Products .. 12. eLearning: IP-DECT Introduction .. 13. eLearning: IP-DECT Fundamentals .. 14. eLearning: VoWiFi Fundamentals .. 15. eLearning: Ascom VoIP Gateway (IP6010) .. 16. eLearning: UNITE Introduction .. 17. eLearning: UNITE Fundamentals .. 18. E-Learning: UNITE Administration.

2 19. eLearning Handset User Tutors : i62 User Tutor .. 20. eLearning Handset User Tutors : d62 User Tutor .. 21. eLearning Handset User Tutors : i75 User Tutor .. 22. eLearning Handset User Tutors : Myco User 23. Ascom North America TL-00081 | 4/4/2018 Page 1. | +1 (877) 71- Ascom Qualification & Certification Tracks Certification tracks are provided to ensure the requirements for selling, installing, and servicing Ascom products are being met. Currently there are two certifications available, as an individual person or as a Reseller/Strategic Partner. Ascom Product Qualification (Individual). Individual qualifications are given upon successful completion of the enrolled course. The Ascom Product Qualifications are provided to recognize the individual's participation in and completion of the course. Specific Product Qualification courses include: IP-DECT IP-DECT Introduction, IP-DECT Fundamentals, Ascom VoIP Gateway, and IP-DECT.

3 VoWiFi VoWiFi Fundamentals, Ascom VoIP Gateway, and VoWiFi UNITE UNITE Introduction, UNITE Fundamentals, UNITE Basic, and UNITE AM Installation TeleCARE IP TeleCARE course is required Telligence Telligence course is required MMG MMG with UNITE AM courses are required Patient Gateways Patient Gateway course is required Ascom Certified Systems Integrator (Company). Ascom Certified Systems Integrator (ACSI) is awarded to a company (Reseller/Strategic Partner) that participates in and completes the assigned Certification track. To obtain the ACSI, a company must keep two people (The Product Qualifications need not be the same two people to obtain the ACSI.) Product Qualified in: IP-DECT TeleCARE IP MMG. VoWiFi Telligence Patient Gateway (Cardiomax). Additional certification information can be found by clicking on this link Contact Ascom Academy regarding ACSI / Product Qualifications. Ascom North America TL-00081 | 4/4/2018 Page 2.

4 | +1 (877) 71- Ascom MOBILITY Training: IP-DECT. Course Description Course Content Lab Activities Key Competence Objectives The IP-DECT course is an The course is a mixture of lecture - Add/change end user profiles - Learn how to configure end instructor-led training course and hands on lab. - Change caller ID presentation. users. that teaches students how to - Establish and change routing - Learn how to register perform general administration There is a certification exam tables. handsets. of an Ascom IP-DECT system. given at the end of the course. A - Perform backup/restore - Learn how to perform adds, score of 70% or better is required functions on an IP-DECT system. moves and changes on the IP- This course is intended for those for certification. DECT system. - Subscribe Ascom handsets, responsible for the day to day change handset functions with - Exposure to integration administration of an IP-DECT Handset operation methods including analog Device Management.

5 System, as well as persons (Myco/d62/d63/d81) and device gateway and IP 6010 VoIP. - Perform basic diagnostic responsible for installing and management. gateway. functions. integrating IP-DECT systems. - Use Site Survey Mode on the - Learn to configure handsets. Master/Slave IP-DECT systems. - Establish Master and Air Sync - Learn how to configure for a system. automatic updates. - Create and modify PRI settings - Install and create an IP-DECT. on the gateway. system. - Create and modify routing on the gateway. - Use Wireshark for packet capture. Who Should Attend Prerequisites Duration Format Follow-Up Training Certification Track This course is Recommended: 5 days. A mixture of lecture Recommended: Individual: designed for people Ascom e-Learning: and lab with an - Unite Basic, IP-DECT Product who are responsible - IP-DECT exam given at the - Unite AM Qualification. for administering Introduction end of the course.

6 Installation and operating an - IP-DECT Fundamentals Reseller/Strategic Ascom IP-DECT - General PBX or A score of 70% is Additional: Partner: system as well as switching required for - TeleCARE IP Ascom Certified technical background. certification. - Telligence Systems Integrator. professionals who - Voice Gateway are preparing for Advanced advanced training. - VoWiFi Back to Table of Contents Ascom North America TL-00081 | 4/4/2018 Page 3. | +1 (877) 71- Ascom MOBILITY Training: VoWiFi Course Description Course Content Lab Activities Key Competence Objectives VoWiFI Basic is five days of - LAN and WLAN basic - Perform moves, adds, and This course will prepare students instructor-led training designed requirements changes with the Ascom VoIP with the knowledge needed to for people responsible for - VoWiFi basic requirements gateway. administrator and maintain the general configurations and - PBX connectivity - Using the Ascom phone VoWiFi System: frequent maintenance and - Portable handset functions, features and functions, including - Understand network administration of the VoWiFi use, programming Myco, i62, and i75.

7 Requirements. system. - Set parameters for the Ascom - Understand PBX or SIP. - Handset functions (Myco/i62/i75) VoIP gateway. enablement requirements. Upon completion of the course, - Provisioning and programming - Implement and maintain the - Administration of the Ascom participants will be able to handsets. Ascom VoWiFi system. VoIP Gateway: moves, adds and maintain a VoWiFi system by changes, IP addressing and - Basic administration of the administering the Ascom VoIP. settings, LDAP settings, PRI Ascom UniteCM. Gateway and the Ascom interface settings, number - Basic troubleshooting portable handsets. planning, logging, tracing, redundancy, system backups The course is a mixture of and restore. lecture and hands-on lab. There - Portable Device Manager, is a certification exam given at programming portable handsets, the end of the course. A score of including Myco and i62. 70% or better is required for - Configuring the UniteCM.

8 Certification. - Troubleshooting Who Should Attend Prerequisites Duration Format Follow-Up Training Certification Track The VoWiFi course is Ascom eLearning: A mixture of lecture Recommended: Individual: 5 days. designed to teach - VoWiFi Fundamentals and lab with an - Unite Basic VoWiFi Product administration - VoIP Gateway exam given at the - Unite AM Qualification. practices, installation end of the course. Installation requirements, and As a minimum, Reseller/Strategic prepare technical students should A score of 70% is Partner: professionals for have training or required for Additional: Ascom Certified more advanced experience with PBX certification. - VoIP Gateway System Integrator. training. and TCP/IP Advanced Networking. - TeleCARE IP. - Telligence Students should - IP-DECT. complete formal WLAN training from a local provider prior to adding VoWiFi Basic. Back to Table of Contents Ascom North America TL-00081 | 4/4/2018 Page 4.

9 | +1 (877) 71- Ascom MOBILITY Training: Voice Gateway Advanced Course Description Course Content Lab Activities Key Competence Objectives The Voice Gateway Advanced The course is a mixture of -Configuration of new functions - Learn how to create and use course is an instructor-led lecture and hands on lab. - New GUI settings PBX Objects. course that teaches the new - Automatic backups - Learn how to set up email functionality of the Ascom Voice There is a certification exam - Routing Table changes delivery for reports. Gateway when using version 11 given at the end of the course. A - Logging and log forwarding - Learn how to configure system and later software. score of 70% or better is monitoring. - Custom announcements and required for certification. - Basic day to day operation and recordings Students may wish to bring their maintenance - System monitoring laptop PC to install the relevant - Reporting database and reports - Multi-PBX Systems software that will be used - IP38 Analog FXO Configuration - Number nodes during the class.

10 - Installation of Linux and - NT/TE settings for PRI. Reporting - All PBX Objects - Licensing - SIP Trunks - XML Scripting - Advanced PBX Functionality Who Should Attend Prerequisites Duration Format Follow-Up Training Certification Track This course is IP-DECT or VoWiFi. 4 days. A mixture of lecture None. Individual: designed for people and lab with an Ascom Voice who are responsible exam given at the Gateway Advanced for administering end of the course. Product and operating an Qualification. Ascom Voice A score of 70% is Gateway as well as required for Reseller / Strategic technical certification. Partner: professionals who Ascom Certified are preparing for System Integrator. advanced training. Back to Table of Contents Ascom North America TL-00081 | 4/4/2018 Page 5. | +1 (877) 71- Ascom UNITE Training: UNITE Basic Course Format Course Content Lab Activities Key Competence Objectives This five day instructor-led - Introduction to Ascom Unite - Setup TCP/IP network - Reinforce TCP/IP fundamentals.