Temporary suspension of FedEx Express Money-Back …

1 Service updates due to COVID-19 outbreak | Posted on January 6, 2022. Updates are highlighted. At FedEx and TNT, we are always evaluating how to optimize our operations to meet our customers' expectations. COVID-19 has disrupted supply chains globally, and air cargo capacity is extremely constrained. To continue providing the best possible service for our customers, we are making several adjustments to our services and transit times globally. Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19. situation. Temporary suspension of FedEx Express Money-Back guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.

2 As a result, Money-Back guarantee (MBG) has been Temporary suspended for all FedEx Express service till further notice. Temporary signature suspension for delivery For the safety and well-being of our couriers and customers, FedEx and TNT signature guidelines are temporarily adjusted for all shipments within APAC with some exceptions. In efforts to minimize physical interactions, our couriers will now only seek verbal confirmation of delivery for most shipments. This means that your recipients will not be asked to sign for most deliveries, until further notice. Submission of export declaration documents for Personal Protective Equipment (PPE). shipments outbound from China When planning your PPE export shipments from China, please note that shippers have to provide all required export declaration documents to complete clearance process within 5 working days from the date of pick-up.

3 If shippers fail to provide all required export declaration documents within the 5 working days period, FedEx and TNT. China will return the PPE export shipments to the shippers. Personal shipments do not have the above restrictions at this moment. Service updates due to COVID-19 outbreak | Posted on January 6, 2022 1. Information is subject to change without prior notice Temporary service suspension and restrictions Note: Selected FedEx and TNT Economy services from APAC remain temporarily suspended, kindly refer to the service impact table below for more details. Effective Origin Destination Affected service Service Impact period Outbound from APAC. APAC, except for: Worldwide All TNT services , Temporary service March 28, - TNT S87/ S88 (Air except for: suspension 2020 till Freight D2D/ - TNT Express further notice D2A) from Taiwan China to France, - TNT Economy Express Germany, Italy, between Singapore, Switzerland and Malaysia, Thailand and UK Vietnam - TNT Economy Express between Australia, New Zealand and Papua New Guinea [Note: TNT Economy Express from Australia to New Zealand has been suspended from November 15, 2021 till further notice].

4 - TNT Global Cross Border Economy (GCBE) between China, Vietnam, Thailand, Malaysia and Singapore [Note: TNT GCBE to and from China has been suspended from December 7, 2021 till further notice]. - TNT Special services Service updates due to COVID-19 outbreak | Posted on January 6, 2022 2. Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period APAC, except for: APAC FedEx International Temporary service April 1, 2020. - Economy shipments Canada Economy (IE) suspension till further between Singapore notice Latin America FedEx International and Malaysia Economy - Economy shipments DirectDistribution between Australia (IED). and New Zealand FedEx International - Economy shipments Economy Freight (IEF).

5 From Thailand to Malaysia and Singapore (effective January 1, 2021). APAC Middle East/Indian FedEx International Temporary service November 1, Subcontinent/ Economy (IE) suspension 2021 till further Africa (MEISA) FedEx International notice Economy DirectDistribution (IED). FedEx International Economy Freight (IEF). APAC, except for: Europe FedEx International Temporary service November 30, - China Economy (IE) suspension 2020 till further - Hong Kong SAR FedEx International notice China Economy Freight (IEF). FedEx International Economy DirectDistribution (IED). American Samoa Worldwide All FedEx and TNT Temporary service March 25, 2020. services suspension till further notice Australia New Zealand TNT Economy Express Temporary service November 15, suspension 2021 till further notice China Europe FedEx International Temporary service October 20, Economy (IE) suspension 2020 till further FedEx International notice Economy Freight (IEF).

6 FedEx International Economy DirectDistribution (IED). Service updates due to COVID-19 outbreak | Posted on January 6, 2022 3. Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period China Worldwide All FedEx and TNT Minimum weight of June 8, 2020 till services 50kg per air waybill further notice [For Personal Protective for formal entry Equipment (PPE) formal shipments entry shipments only]. Note: Personal PPE. shipments will not be subject to this minimum weight limit of 50kg but must comply to China Customs requirement for personal shipment clearance. Hong Kong SAR All FedEx and TNT Temporary service Till further China services suspension notice [Mask shipments only]. Macau SAR China All FedEx and TNT Temporary service Till further services suspension notice [Mask shipments only].

7 China Worldwide All FedEx and TNT Temporary service November 3, [shipments from the services suspension 2021 till following areas in further notice Zhengzhou, Henan Province only: - Zip Codes: 450041, 450100 and 450063 (Out of Pickup Area (OPA)]. China Malaysia TNT Global Cross Temporary service December 7, Thailand Border Economy suspension 2021 till Vietnam (GCBE) further notice Singapore TNT S728. TNT S731. China Worldwide All FedEx and TNT Temporary December 23, [shipments from services suspension of 2021 till suspended areas pickup service further notice according to local authority's guideline in Xi'an, Shaanxi province only]. Service updates due to COVID-19 outbreak | Posted on January 6, 2022 4. Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period China Worldwide All FedEx and TNT Temporary January 3, [shipments from services suspension of 2022 till Beilun district in pickup service further notice Ningbo, Zhejiang province only].)

8 East Timor Worldwide All FedEx and TNT Temporary service October 26, services suspension 2021 till further notice Hong Kong SAR Europe FedEx International Temporary service November 20, China Economy (IE) suspension 2020 till FedEx International further notice Economy Freight (IEF). FedEx International Economy DirectDistribution (IED). Kiribati Worldwide All TNT services Temporary service March 31, suspension 2020 till further notice Thailand China TNT Global Cross Temporary service December 7, Border Economy suspension 2021 till (GCBE) further notice TNT S728. TNT S731. Vietnam TNT S728 Temporary service December 7, TNT S731 suspension 2021 till further notice Tuvalu Worldwide All TNT services Temporary service March 31, suspension 2020 till further notice Vietnam China TNT Global Cross Temporary service December 7, Border Economy suspension 2021 till (GCBE) further notice TNT S728.

9 TNT S731. Thailand TNT S728 Temporary service December 7, TNT S731 suspension 2021 till further notice Service updates due to COVID-19 outbreak | Posted on January 6, 2022 5. Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period Inbound to APAC. Worldwide American Samoa All FedEx and TNT Temporary service July 28, 2021. services suspension till further notice China All FedEx and TNT Temporary December 23, [shipments to services suspension of 2021 till suspended areas delivery service further notice according to local authority's guideline in Xi'an, Shaanxi province only]. China All FedEx and TNT Temporary January 3, [shipments to services suspension of 2022 till Beilun district in delivery service further notice Ningbo, Zhejiang province only].

10 China All FedEx and TNT Temporary service November 3, [shipments to the services suspension 2021 till following areas in further notice Zhengzhou, Henan Province only: - Zip Codes: 450041, 450100 and 450063 (Out of Delivery Area (ODA)]. Europe French Polynesia All FedEx Economy Temporary service April 1, 2020. services suspension till further TNT Economy Express notice Worldwide East Timor All FedEx and TNT Temporary service July 12, 2021. services suspension till further notice Kiribati All TNT services Temporary service March 31, suspension 2020 till further notice Mongolia FedEx International Temporary service May 18, 2020. Economy (IE) suspension till further TNT Economy Express notice Norfolk Island FedEx International Temporary service March 30, Priority (IP) suspension 2020 till further notice Service updates due to COVID-19 outbreak | Posted on January 6, 2022 6.)