Test Descriptions - CritiCall 911

1 Test Descriptions Public Safety Dispatcher/Calltaker Pre-Employment Skills Testing Software CritiCall gives you the power to test actual skills and computer-related multi-tasking abilities so highly coveted in the dispatching field. CritiCall 's Audio tests require that test takers listen over a headset instead of reading. All tests are self-scoring wide array of (with the exception of vocal tests). DECISION MAKING. tests provides a Measures: The ability to make decisions quickly and accurately and to correctly signal the response using a comprehensive computer. Also measures long-term memory of formal decision rules. Emergency situations are presented to the test taker inventory of a in an information window on the screen.

2 The applicants CALL SUMMARIZATION 1 (AUDIO). must quickly respond by choosing the most appropriate Measures: The ability to hear, comprehend, and candidate's skills agency using the rules they have learned as their guide. summarize audible information. Test takers listen to a To simulate the multi-tasking environment of short story and enter notes about that story into a and abilities. calltakers and dispatchers, similar decision-making computer. They are then asked to summarize the story scenarios automatically activate as other CritiCall test by answering multiple-choice questions. Multi-tasking is The software's modules are being administered.

3 Also measured using a decision-making task. DECISION MAKING (VOCAL) CALL SUMMARIZATION 2 (AUDIO). flexibility allows Measures: The ability to make decisions quickly and Measures: The ability to hear, comprehend, and utilize respond to emergency situations vocally. The responses are audible information while accurately entering that recorded and will later be assessed by the test administrator. information using a keyboard. Test takers listen to a customization simulated telephone call and enter detailed information DATA ENTRY. into the computer. They must then respond to a series of of your test Measures: The ability to read written data ( , name, multiple-choice questions about the information they telephone number, license plate sequence) and accurately heard by using the information entered into the computer enter that data using a keyboard.

4 Test takers enter data administration to and/or their memory. Multi-tasking is also measured from on-screen information into blank data entry fields, using a decision-making task. located in a separate portion of the screen. Multi-tasking the specific skills is also measured using a decision-making task. CALL SUMMARIZATION 2. MULTI-TASKING (AUDIO). DATA ENTRY (AUDIO) Measures: Similar to the Call Summarization 2 test, it that you consider Measures: The ability to hear audible data ( , name, contains more decision making/multi-tasking items. Its telephone number, license plate sequence) and score reflects a combination of the accuracy of the data most important accurately enter that data using a keyboard.

5 Instead of entered, and the responses to both the multi-tasking and entering data from on-screen information, test takers multiple-choice items. for your agency. enter information they audibly hear into blank data entry fields. In the first part of the test, information is CROSS-REFERENCING. provided in linear order, to match the layout on the Measures: The ability to locate information, requested in screen. In the latter portion, information is provided out writing, on a written list and to correctly and accurately of order, to simulate the possibility of a caller providing respond using a keyboard. Test takers are presented with information in a fractured manner.

6 Multi-tasking is also an address book containing names, telephone numbers, measured using a decision-making task. and addresses on the screen. Using the address book list, they must answer written questions by cross-referencing them to choose the priority status of a series of situations specific information and then entering the correct based on decision rules they are provided. response into the space provided on the computer screen. CritiCall 's MATHEMATICS. CROSS-REFERENCING (AUDIO) Measures: The ability to use basic arithmetic skills to Measures: The ability to locate information, requested calculate distances, amounts, and other job-related tasks.

7 Test Writer audibly, on a written list and to correctly and accurately PROBABILITY. respond using a keyboard. This test is similar to the feature will Measures: The ability to use the frequency of supplied cross-referencing test module, except that the questions information to determine the most likely correct solution. are presented audibly over a headset. Test takers are presented with multiple-choice scenarios, allow you to CROSS-REFERENCING (AUDIO VOCAL) that come in the form of a series of addresses, telephone Measures: The ability to locate information requested numbers, and other information. The test taker is then develop virtually audibly on a written list and to correctly and accurately asked to choose a response that has the greatest respond vocally.

8 Test takers receive information audibly probability of representing the correct information. over a headset and are asked to respond verbally by stating any custom the cross-referenced information into a microphone. A MAP READING. test administrator later assesses the recorded responses. Measures: The ability to use maps for determining test or training routes and locations. No previous map-reading training VOCALIZATION SUMMARY is required for success. Measures: The ability to hear and accurately vocalize Test takers are given a series of scenarios that measure module in data, separating relevant from irrelevant information. their ability to choose the most direct route while Test takers listen to a statement and are then asked to obeying all traffic rules.

9 They will also need to provide virtually any verbally repeat into the microphone a selected portion directions and answer general questions about routes and of the statement ( , the address). A test administrator directions on the maps shown on the computer screen. format. later assesses the recorded responses. READING COMPREHENSION. CHARACTER COMPARISON Measures: The ability to read and comprehend passages Measures: The ability to compare and contrast written that are written at a job-related level. During this section data. In this multiple-choice test, test takers are presented of the test, candidates read a written passage, and then with a series of characters and text.

10 They will then be asked choose the best response relating to that passage. to correctly identify the matching character sequence The reading passages in this test module include text against a group of similarly phrased alternate characters. adapted from the standard operating MEMORY RECALL procedures and training Measures: The ability to learn and later recognize materials of police, fire, associated information. Test takers are shown several pairs and ambulance of words on the computer screen that disappear after a communication short time. The test taker is then provided one of the centers from around paired words and asked to choose the word that it had been the country.