The Rules of Management: A Definitive Code for …

1 THERULES OFMANAGEMENTA Definitive code forManagerial SuccessEXPANDED EDITIONRICHARD TEMPLARVice President, Publisher: Tim MooreAssociate Publisher and Director of Marketing: Amy NeidlingerAquisitions Editor: Megan ColvinSenior Marketing Manager: Julie PhiferAssistant Marketing Manager: Megan ColvinCover Designer: Alan ClementsManaging Editor: Kristy HartSenior Project Editor: Jovana San Nicolas-ShirleyProofreader: Apostrophe Editing ServicesSenior Compositor: Gloria SchurickManufacturing Buyer: Dan Uhrig 2011 by Pearson Education, as FT PressUpper Saddle River, New Jersey 07458 Authorized adaptation from the original UK edition, entitled The Rules of Management, Second Edition, by Richard Templar, published by Pearson EducationLimited, Pearson Education adaptation is published by Pearson Education Inc, 2011 by arrangement with Pearson Education Ltd, United Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales.

2 For more information, please contact Corporate and Government Sales, 1-800-382-3419, For salesoutside the , please contact International Sales at and product names mentioned herein are the trademarks or registeredtrademarks of their respective rights reserved. No part of this book may be reproduced, in any form or by anymeans, without permission in writing from the publisher. Rights are restricted to , its dependencies, and the in the United States of AmericaFirst Printing May 2011 ISBN-10: 0-13-273310-2 ISBN-13: 978-0-13-273310-6 Pearson Education Education Australia PTY, Education Singapore, Pte.

3 Education North Asia, Education Canada, Educaci n de Mexico, de Pearson Education JapanPearson Education Malaysia, Pte. of Congress Cataloging-in-Publication DataTemplar, Richard, Rules of management : a Definitive code for managerial success / RichardTemplar. Expanded ed. of: The Rules of management : a Definitive code for managerial success . 978-0-13-273310-6 (pbk. : alk. paper)1. Management. 2. Executives. 3. Executive ability. I. Title. 2011b658 dc222011011469 Part IManaging Your Team ..11 Get Them Emotionally Involved.

4 42 Know What a Team Is and How It Works ..63 Set Realistic Targets No, Really Realistic ..84 Hold Effective .. , Really Effective ..126 Make Meetings Fun ..147 Make Your Team Better Than You ..168 Know Your Own Importance ..189 Set Your Boundaries ..2010Be Ready to Prune ..2211 Offload as Much as You Can or Dare ..2412 Let Them Make Mistakes ..2613 Accept Their Limitations ..2814 Encourage People ..3015Be Very, Very Good at Finding the Right People ..3216 Hire Raw Talent ..3417 Take the Rap ..3618 Give Credit to the Team When It Deserves It.

5 3819 Get the Best Resources for Your Team ..4020 Celebrate ..4221 Keep Track of Everything You Do and Say ..4422Be Sensitive to Friction ..4623 Create a Good Atmosphere ..4824 Inspire Loyalty and Team Spirit ..5025 Have and Show Trust in Your Staff ..5226 Respect Individual Differences ..5427 Listen to Ideas from Others ..5628 Adapt Your Style to Each Team Member ..5829 Let Them Think They Know More Than You (Even if They Don t) ..6030 Don t Always Have to Have the Last Word ..62iiiContents31 Understand the Roles of Others ..6432 Ensure People Know Exactly What Is Expected of Them.

6 6633 Have Clear Expectations ..6834 Use Positive Reinforcement Motivation ..7035 Don t Try Justifying Stupid Systems ..7236Be Ready to Say Yes ..7437 Train Them to Bring You Solutions, Not Problems ..76 Part IIManaging Yourself ..7938 Work Hard ..8239 Set the Standard ..8440 Enjoy Yourself ..8641 Don t Let It Get to You ..8842 Know What You Are Supposed to Be Doing ..9043 Know What You Are Actually Doing ..9244 Value Your Time ..9445Be Proactive, Not Reactive ..9646Be Consistent ..9847 Set Realistic Targets for Yourself No, Really Realistic.

7 10048 Have a Game Plan, but Keep It Secret ..10249 Get Rid of Superfluous Rules ..10450 Learn from Your Mistakes ..10651Be Ready to Unlearn What Works, Changes ..10852 Cut the Crap Prioritize ..11053 Cultivate Those in the Know ..11254 Know When to Kick the Door Shut ..11455 Fill Your Time Productively and Profitably ..11656 Have a Plan B and a Plan C ..11857 Capitalize on Chance Be Lucky, but Never Admit It ..12058 Recognize When You re Stressed ..12259 Manage Your Health ..12460Be Prepared for the Pain and Pleasure ..12661 Face the Future.

8 12862 Head Up, Not Head Down ..13063 See the Forest andthe Trees ..13264 Know When to Let Go ..134ivTHE Rules OF MANAGEMENT65Be Decisive, Even if It Means Being Wrong Sometimes .13666 Adopt Minimalism as a Management Style ..13867 Visualize Your Plaque ..14068 Have Principles and Stick to Them ..14269 Follow Your Intuition ..14470Be Creative ..14671 Don t Stagnate ..14872Be Flexible and Ready to Move On ..15073 Remember the Object of the Exercise ..15274 Remember That None of Us Has to Be Here ..15475Go Home ..15676 Keep Learning Especially from the Opposition.

9 15877Be Passionate and Bold ..16078 Plan for the Worst, but Hope for the Best ..16279 Let the Company See You Are on Its Side ..16480 Don t Bad-Mouth Your Boss ..16681 Don t Bad-Mouth Your Team ..16882 Accept that Some Things Bosses Tell You to Do Will BeWrong ..17083 Accept That Bosses Are as Scared as You Are at Times .17284 Avoid Straitjacket Thinking ..17485 Act and Talk as if One of Them ..17686If in Doubt, Ask Questions ..17887 Show You Understand the Viewpoint of Underlings andOverlings ..18088 Add Value ..18289 Don t Back Down Be Prepared to Stand Your Ground.

10 18490 Don t Play Politics ..18691 Don t Criticize Other Managers ..18892 Share What You Know ..19093 Don t Intimidate ..19294Be Above Interdepartmental Warfare ..19495 Show That You ll Fight to the Death for Your Team ..19696 Aim for Respect Rather Than Being Liked ..19897Do One or Two Things Well and Avoid the Rest ..20098 Seek Feedback on Your Performance ..202vCONTENTSviTHE Rules OF MANAGEMENT99 Maintain Good Relationships and Friendships ..204100 Build Respect Both Ways Between You and YourCustomers ..206101 Go the Extra Mile for Your Customers.