TRAFFIC INCIDENT MANAGEMENT HANDBOOK

1 TRAFFIC INCIDENT MANAGEMENT HANDBOOKNOTICEThis document is disseminated under the sponsorship of the Department of Transportation in the interest of information exchange. The Government assumes no liability for the use of the information contained in this document. This report does not constitute a standard, specification, or Government does not endorse products or manufacturers. Trademarks or manufacturers names appear in this report only because they are considered essential to the objective of the ASSURANCE STATEMENT The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes to ensure continuous quality TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdatePrepared for:Federal Highway Administration, Office of Transportation OperationsPrepared by:Science Applications International CorporationAmerican Transportation Research InstituteJanuary 2010 Technical Report Documentation Page1.

2 Report Government Accession Recipient s Catalog Title and Subtitle5. Report Date6. Performing Organization Code8. Performing Organization Report Author(s)10. Work Unit No. (TRAIS)11. Contract or Grant Type of Report and Period Covered14. Sponsoring Agency Code9. Performing Organization Name and Address12. Sponsoring Agency Name and Address15. Supplementary Notes16. Abstract17. Key Words19. Security Classif. (of this report)20. Security Classif. (of this page)21. No. of Pages22. PriceFHWA-HOP-10-013 TRAFFIC INCIDENT MANAGEMENT HandbookNicholas Owens, SAIC, April Armstrong, SAIC, Paul Sullivan, SAIC, Carol Mitchell, SAIC, Diane Newton, SAIC, Rebecca Brewster, ATRI, Todd Trego, ATRI Science Applications International Corporation (SAIC)8301 Greensboro DriveMcLean, VA 22102 Federal Highway Administration, Office of Department of Transportation1200 New Jersey Avenue, SEWashington, DC 20590 January 2010 HOTO-1 ETO, HOTO-1, FHWAThe 2010 version of the TIM HANDBOOK includes the latest advances in TIM programs and practices across the country and offers insights into the latest innovations in TIM tools and technologies.

3 The 2010 TIM HANDBOOK also features a parallel, web-based version that may be conveniently bookmarked, browsed, or keyword-searched for quick reference. This version supersedes the Freeway INCIDENT MANAGEMENT HANDBOOK (published by FHWA in 1991) and the TIM HANDBOOK (published by FHWA in 2000). Readers will find the following topic areas in this HANDBOOK : Introduction: This chapter provides an overview of TRAFFIC INCIDENT MANAGEMENT and sets the context for the 2010 TIM HANDBOOK update. TIM Strategic Program Elements: This chapter details the programmatic structure and institutional coordination necessary for a successful TIM program. TIM Tactical Program Elements: This chapter describes the full range of on-scene operations. TIM Support Program Elements: This chapter describes the communications and technical aspects of successful TIM quick resource guide titled, Want to Know More, follows each chapter and direct readers to supplemental information associated with the specific chapter Distribution StatementEmergency Transportation Operations, TRAFFIC INCIDENT MANAGEMENT (TIM), Full-Function Safety/Service Patrols (FFSPs), Safe/Quick Clearance, Performance Measurements, Communications, TMCs, TOCs, Safety/Service Patrols, Freeway Operations, TRAFFIC ControlNo restrictionsUnclassifiedUnclassified116 Kimberly C.

4 V sconez, FHWA Office of Operations, Office of Transportation Operations, Emergency Transportation Operations Team Leader and Contracting Officer s Technical Monitor (COTM)DTFH61-06-D-0005 Handbook2010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdateJanuary 2010 Table of ContentsiiiTable of Contents1 Introduction to TRAFFIC INCIDENT MANAGEMENT .. Introduction .. What s at Stake .. TRAFFIC INCIDENT MANAGEMENT : A Timeline for Progress .. National INCIDENT MANAGEMENT Coalition .. National Highway Institute Training .. National Conference on TRAFFIC INCIDENT MANAGEMENT .. National TRAFFIC INCIDENT MANAGEMENT Coalition .. TRAFFIC INCIDENT MANAGEMENT Self-Assessment .. TRAFFIC INCIDENT MANAGEMENT Performance Measures Focus States Initiative .. TRAFFIC INCIDENT MANAGEMENT Redefined .. TRAFFIC INCIDENT MANAGEMENT Stakeholders .. A HANDBOOK for Today s TRAFFIC INCIDENT MANAGEMENT .. What to Expect .. Want to Know More?

5 102 TIM Strategic Program Elements .. Introduction .. Formalized TIM Programs .. Evolution through State Strategic Highway Safety Plans .. NTIMC TIM Program Guidance .. Starting Small .. Multi-Agency TIM Teams/Task Forces .. Team Membership .. TIM Team/Task Force Activities .. TIM Performance Measurement .. TIM PM FSI Measures to Track .. TIM Performance Measures Focus States Initiative - Results of State Action Plans .. Additional Resources ..30ivJanuary 2010 Table of Contents2010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK Update3 TIM Strategic Program Elements .. Introduction .. Response and Clearance Policies and Procedures .. Responder Roles and Responsibilities .. INCIDENT Command System/Unified Command .. Resource Typing and Fatal Incidents .. Safe, Quick Clearance Laws and Policies .. Full Function Service Patrols for INCIDENT Response .. Responder and Motorist Safety .. Move Over Laws.

6 Protective Apparel .. TRAFFIC MANAGEMENT /Vehicle Placement/Emergency Lighting .. Additional Resources ..704 TIM Program Support Communications and Information Exchange .. Introduction .. Background .. Support to TIM Communications and Information Exchange .. Operational Support .. Technical Support .. Institutional Support for Communications and Information Exchange .. Challenges and Solutions to Real-Time Communications and Information Exchange .. Supporting Policy and Guidance .. National Policy .. National Association Support and Policy .. State and Local Policies .. Want to Know More? ..932010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdatevJanuary 2010 List of FiguresList of FiguresFigure 1. The Four Es of Highway Safety ..15 Figure 2. High-Level Process Overview of Focus States Initiative for TIM Performance Measures ..24 Figure 3. INCIDENT Command Structure ..38 Figure 4. Unified Command Organization Structure.

7 41 Figure 5. Georgia DOT HEROS Unit ..56 Figure 6. ANSI/ISEA Standard 107-Compliant Vests ..60 Figure 7. MUTCD TRAFFIC INCIDENT MANAGEMENT Area ..64 Figure 8. Safe Positioning Diagram ..67 Figure 9. MUTCD-Compliant TIMA ..68 Figure 10. Information Flows in Emergency Response ..75vi2010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdateJanuary 2010 List of TablesList of TablesTable 1. NTIMC NUG Strategies ..5 Table 2. TRAFFIC INCIDENT MANAGEMENT Self-Assessment Sample Questions ..6 Table 3. TIM Stakeholders Roles and Descriptions ..9 Table 4. TIM-NIMS Crosswalk ..14 Table 5. TIM Program Key Elements ..16 Table 6. Summary of State Best Practices ..17 Table 7. Evolution of Statewide TIM Plan in Tennessee ..19 Table 8. NTIMC Membership by TIM Stakeholder Group ..21 Table 9. Candidate Program-Level TIM Objectives and Performance Measures ..25 Table 10. TIM PM FSI Program-Level Performance Measures ..27 Table 11. TIM PM FSI Implementation Summary.

8 28 Table 12. TIM Stakeholder Roles and Descriptions ..34 Table 13. TIM Stakeholder Organizations Promoting SQC TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdateviiJanuary 2010 List of AbbreviationsList of AbbreviationsAAA American Automobile Association AACN Advanced Automatic Crash NotificationAASHTO American Association of State Highway Transportation Officials ACN Automatic Crash NotificationANSI American National Standards InstituteAPCO Association of Public-Safety Communications Officials International ARTIMIS Advanced Regional TRAFFIC Interactive MANAGEMENT and Information SystemATA American Trucking AssociationsATAF American Trucking Associations Foundation ATIS Automated Traveler Information SystemsATSSA American TRAFFIC Safety Services AssociationAVL Automatic Vehicle LocationCAD Computer-Aided DispatchCaltrans California Department of TransportationCapWIN Capital Area Wireless Integrated NetworkCCD Charge-Coupled DeviceCCTV Closed-Circuit Television CDOT Colorado

9 Department of TransportationCFR Code of Federal RegulationsCHART Coordinated Highways Action Response TeamCHP California Highway PatrolCIR Critical INCIDENT ReviewCO2 Carbon DioxideCVVFA Cumberland Valley Volunteer Fireman s AssociationDHS Department of Homeland SecurityDMS Dynamic Message SignDOJ Department of JusticeDOT Department of TransportationDVRPC Delaware Valley Regional Planning CommissionE911 Emergency 911 EMS Emergency Medical ServicesEPA Environmental Protection AgencyERSI Emergency Response Safety InstituteERU Emergency Response UnitESF Emergency Support FunctionETA Emergency TRAFFIC AccommodationETO Emergency Transportation Operationsviii2010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdateJanuary 2010 List of AbbreviationsFCC Federal Communications CommissionFDOT Florida Department of TransportationFFSP Full Function Service PatrolFHP Florida Highway PatrolFHWA Federal Highway AdministrationFITM Freeway INCIDENT TRAFFIC ManagementGPS Global Positioning SystemHAR Highway Advisory RadioHazmat or HM Hazardous MaterialsHEROS Highway Emergency Response OperatorsIACP International Association of Chiefs of PoliceIAFC International Association of Fire ChiefsIAFF International Association of Fire FightersIAP INCIDENT Action PlanIC INCIDENT Command (function)

10 ICS INCIDENT Command SystemIEEE Institute of Electrical and Electronics EngineersIEN Information Exchange Network ClearinghouseIFSTA International Fire Service Training AssociationIIMS Integrated INCIDENT MANAGEMENT SystemIJIS Integrated Justice Information SystemsIM INCIDENT ManagementIMTF INCIDENT MANAGEMENT Task ForcesINDOT Indiana Department of Transportation IR INCIDENT ResponseISEA International Safety Equipment AssociationITE Institute of Transportation EngineersITS Intelligent Transportation SystemsITS/PS Intelligent Transportation Systems and Public SafetyiVEDDS Interagency Video Event Data Distribution SystemJOPS Joint Operations Policy StatementLESS Law Enforcement Stops & Safety SubcommitteeLLIS Lessons Learned Information SharingMOU Memoranda or Memorandum of Understandingmph miles per hourMUTCD Manual of Uniform TRAFFIC Control DevicesNASEMSO National Association of State EMS OfficialsNCHRP National Cooperative Highway Research ProgramNENA National Emergency Number AssociationNFPA National Fire Protection Association2010 TRAFFIC INCIDENT MANAGEMENT HANDBOOK UpdateixJanuary 2010 List of AbbreviationsNG Next-GenerationNGA National Governors AssociationNHI National Highway InstituteNIEM National Information Exchange ModelNIFG National Interoperability Frequency GuideNIFOG National Interoperability Field Operations GuideNIMC National INCIDENT MANAGEMENT CoalitionNIMS National INCIDENT MANAGEMENT SystemNIOSH National Institute for Occupational Safety and HealthNJDOT New Jersey Department of TransportationNJSP New Jersey State PoliceNRT National Response TeamNTIMC National TRAFFIC INCIDENT MANAGEMENT Coalition NUG National Unified GoalNVFC National Volunteer Fire CouncilNYDOT New York Department of TransportationOSC On-Scene CoordinatorPDA Personal Digital AssistantPennDOT Pennsylvania Department