Travel Agency Basic Functionality Course

1 Training Module Edition Travel Agency Basic Functionality Course Copyright AMADEUS Development Company All right Reserved Edition Published & Printed by: Amadeus Pakistan 1st Floor, Service Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 -i- Table of Contents Welcome ..1 About Amadeus .. 2 Where is Amadeus Located .. 3 Course Objectives .. 4 Introduction to the Amadeus Selling Platform Where Do I Go for Help ? .. What s This? .. How .. Introduction to Amadeus Signing In.

2 Signing-In Signing Out .. Working with the Graphic Page .. Graphic Page Tabs .. Frequently Used Icons .. Making a Reservation .. Create a PNR from a Profile .. Making an Air Booking .. Making a Meal Request .. Reserving a Hotel .. Pricing the Itinerary .. Printing the Itinerary and Ticket .. Saving the PNR .. Customizing the Graphic Page .. The Command Working with the Command Page .. Speed Mode .. Customizing the Command Amadeus Vista Smart Keys.

3 Public Smart Keys .. Creating Smart Keys .. Testing a Smart Keys .. 5 6 6 6 7 8 9 9 11 12 12 12 13 14 16 17 19 20 21 22 23 24 25 27 27 28 29 31 Amadeus Basic Functionality Course .. Signing In and Signing Out .. Practice Training .. Amadeus Work Areas .. Displaying the Mini-Office Profile .. Amadeus Information Pages .. Amadeus Information System (AIS) .. AIS Scrolling Commands .. Online Help System .. Online Help Scrolling Commands .. Encoding and Encoding City and Airport Names.

4 Decoding City and Airport Codes .. Encoding and Decoding Countries .. Decoding States and Provinces .. Encoding and Decoding Encoding and Decoding Encoding and Decoding Car 33 34 35 36 38 39 40 41 42 43 45 46 47 47 48 48 48 49 -ii- Encoding and Decoding Hotel Minimum Connecting Time .. Date and Time Calculations .. Amadeus Availability Access Indicators .. Availability Options .. Availability Scrolling Commands .. Dual-City Pair.

5 Direct Access .. Schedule Display .. Timetable Display .. Flight Information .. Timatic .. 49 49 50 51 52 55 56 57 57 59 61 62 64 68 Itinerary Elements .. Short Sell .. Long Sell .. Waitlist Segment .. Open Segment.

6 Arrival Unknown Segment .. Ghost Segment .. Rearranging Segments .. Name Element .. Telephone Contact Element .. Ticketing Arrangement Elements .. Received from Elements .. End Transaction .. Ignore Transaction .. Combining PNR Elements .. Retrieving a PNR .. Retrieval within a PNR .. Search by Flight .. Other / Optional PNR Elements.

7 Other Service Information .. Remarks Elements .. General Remark .. Confidential Remark .. Itinerary Remark .. Special Service Request .. Meal Request .. Special Message .. Advance Seat .. Seat Wish .. Seat Request .. Seat Maps .. Frequent Flyer .. Passport Information.

8 APIS New SSR DOCS/DOCO/DOCA .. Manual ticket Number .. Address Elements .. Option Element .. Modifying a PNR .. Canceling PNR Elements .. Modifying PNR Elements .. Updating a Name .. Rebooking a Segment .. Splitting a PNR .. 71 72 72 72 73 73 74 75 75 76 77 78 79 79 80 80 82 82 83 84 84 85 85 85 86 86 87 87 88 88 89 90 91 92 92 94 95 95 98 99 100 101 102 103 -iii- PNR History .. History Options .. History Codes .. 104 105 106 Amadeus Advance Functionality .

9 Unaccompanied Minor .. Non-Homogeneous PNR .. Copying a PNR .. Creating a Group PNR .. Non Homogeneous Condition .. Splitting Names in a Group PNR .. Printing an Itinerary .. Website of NMC Pakistan .. Check my Trip .. Avoid multiple entries in single EOT .. Past Date PNR Retrieval .. Claiming a PNR consists of two steps .. Responsible Office .. Married Segment .. PNR Security .. Amadeus Queues .. Queues .. Date Ranges .. Queue Handling.

10 Queue Count Entries .. Queue Start Entries .. Queue Processing Entries .. Queue Print Entries .. Queue Placement .. Sending a Queue Message .. 109 110 110 111 111 112 113 114 114 114 115 115 115 115 116 116 117 118 120 120 120 121 121 122 122 123 Amadeus Fare Quote and Informative Pricing .. Help .. Fare Quote Display .. Fare Quote Display Option .. Requesting a Fare Type.