Treasury and Trade Solutions

1 CitiDirect BE Payments User Guide May 2017 Treasury and Trade Solutions Page 1 Table of Contents Table of Contents .. 1 Overview .. 4 Online Help ..4 Payments Overview Procedure .. 5 Application Basics .. 10 Common CitiDirect BE Features ..10 Customize a Summary Grid ..15 Search for Data in a Summary Grid ..18 Print the Data in a Summary Grid ..22 Save the Data in a Summary Grid ..25 Enter or View Payments Initiation .. 29 Create a Payment from a Template ..29 Create a Payment Using Quick Entry ..34 Create a Payment Using Input New Incoming Create a Payment Using Input New Outgoing.

2 45 Initiating Country-specific Payments ..49 Create a Payment - Australia .. 50 Create a Payment - Bangladesh .. 50 Create a Payment - China .. 50 Create a Payment - Hong Kong .. 50 Create a Payment - India .. 51 Create a Payment - Indonesia .. 51 Create a Payment - Japan .. 52 Create a Payment - 52 Create a Payment - Malaysia .. 52 Create a Payment - New Zealand .. 53 Create a Payment - Philippines .. 53 Create a Payment - Singapore .. 53 Create a Payment - Sri Lanka .. 53 Create a Payment - Taiwan .. 54 Create a Payment - Thailand .. 54 Create a Payment - Vietnam .. 54 CEEMEA ..55 Create a Payment Africa.

3 55 Create a Payment - Bulgaria .. 55 Create a Payment - Czech Republic .. 55 Create a Payment - Hungary .. 55 Create a Payment - Poland .. 55 CitiDirect BE Payments User Guide Page 2 Create a Payment - Romania .. 55 Create a Payment Russia .. 56 Create a Payment - Slovakia .. 56 Create a Payment - South Africa .. 56 Create a Payment - Turkey .. 56 Create a Payment - United Arab Emirates .. 56 EUROPE ..57 Create a Payment - France .. 57 Create a Payment - Greece .. 57 Create a Payment - Italy .. 57 Create a Payment - Spain .. 58 Create a Payment - UK .. 58 Create a Payment Ireland.

4 58 LATAM ..59 Create a Payment - Argentina .. 59 Create a Payment - Bahamas .. 59 Create a Payment - Barbados .. 59 Create a Payment - Banamex .. 59 Create a Payment - 59 Create a Payment - Chile .. 60 Create a Payment - Colombia .. 60 Create a Payment - Costa Rica .. 60 Create a Payment - Dominican Republic .. 60 Create a Payment - Ecuador .. 60 Create a Payment - El Salvador .. 61 Create a Payment - Guatemala .. 61 Create a Payment - Haiti .. 61 Create a Payment - Honduras .. 61 Create a Payment - Mexico .. 61 Create a Payment - Jamaica .. 61 Create a Payment - Panama .. 62 Create a Payment - Paraguay.

5 62 Create a Payment - Peru .. 62 Create a Payment - Puerto Rico .. 62 Create a Payment - Trinidad & Tobago .. 62 Create a Payment - Uruguay .. 63 Create a Payment - Venezuela .. 63 NORTH AMERICA ..63 Create a Payment - Canada .. 63 Create a Payment United States .. 63 Transaction Banking Widgets .. 64 Initiate Payments Widget ..64 The Initiate Payments widget allows you to quickly create a payment from a template directly from your CitiDirect BE home page.. 64 Payment Status Widget ..77 View the Status of a Payment .. 77 Initiate an Amend Payment Service Request .. 89 Initiate a Cancel Payment Service 95 Initiate a Recall Payment Service Request.

6 101 Initiate a BCNR Service Request .. 107 Page 3 Payments Pending Action Widget ..114 Authorize a Payment .. 125 Release a Payment .. 131 Authorize a Batch of Payments .. 138 Release a Batch of Payments .. 147 Authorize an Imported File of Payments .. 155 Payment Services .. 163 Create a New Cancel Payment Service Request ..163 Submit a Payment Service Request ..168 Authorize or Delete a Payment Service Request ..172 Delete a Payment Service Request ..176 View the Details of a Payment Service Request - To Submit/Modify ..178 View the Details of a Payment Service Request - View All ..183 Template Management.

7 188 Create a New Outgoing Payment Template ..188 Create a New Incoming Payment Template ..193 Authorize, Send to Repair, or Reject a Payment Template ..198 Modify/Repair a Payment Template ..205 Delete a Payment Template ..209 View the Details of a Payment Template ..212 Self Service .. 217 Service Requests ..217 Create a New Service Request .. 217 Save a Service Request as a Draft .. 221 Modify/Repair a Service Request .. 225 Authorize, Send to Repair, or Delete a Service Request .. 228 Release, Send to Repair, or Delete a Service Request .. 234 Delete a Service Request .. 240 View the Details of a Service Request.

8 243 Print the Details of a Service Request .. 246 CitiDirect BE Payments User Guide Page 4 Overview The Payments service class in CitiDirect BE provides you with the convenience of a broad range of payments and real-time access to important transactional information. Based on your entitlements, the Payments service allows you to create , modify, delete, verify, authorize, release, repair and/or view payments, view payment histories, and update payment library records. The Payments service class supports multiple specific payment methods, with each method having one or more forms depending upon the Local (country- and region-specific) and Global variations.

9 This user guide provides an overview of the Payments capability in CitiDirect BE. Descriptions of the major payment methods currently supported and procedures for creating, verifying, authorizing, modifying, deleting, authorizing, repairing and releasing payments for processing are presented. Also presented are an overview of the process flow that CitiDirect clients can specify for their payment transactions and descriptions of the reports, inquiries and libraries that support CitiDirect Payments services. Online Help For general questions while working in CitiDirect BE, you can use Online Help, a comprehensive self-service capability which contains detailed information and descriptions of terms for all functionality and services offered through CitiDirect.

10 You can access Online Help by Clicking the HELP link on the top right corner of your CitiDirect BE Payments screens. Page 5 Payments Overview Procedure For an overview of the Payments service, follow the steps below: Step Action 1. Point to the Payments menu heading. 2. The Payments service provides the ability to create new payments, take action on existing payments, view payment details, and update library records. However, the options that are available to you are dependent on your entitlements. 3. Click the Pay Using Templates menu option. CitiDirect BE Payments User Guide Page 6 Step Action 4.