Trouble Shooting the Dymo Printer - School Check IN

1 W w w . S c h o o l C h e c k I N . c o m Page 1 9/28/12 1. Are the power lights on the front of the Printer on? If so, please press the buttons. Does the paper and/or labels come out properly? If not, then you may have a paper jam inside the Printer , or a print job may be stuck in Windows Print Manager. Fixing A Paper Jam Please go to to see the video on how to fix a paper jam in your dymo Printer . Canceling a print job in Windows Please see Canceling a Print Job information below. 2. dymo Power Reset -- Unplug the dymo 's AC Power cord from BOTH the wall and from the Printer .

2 Wait 30 seconds and then re-connect power. 3. Trace the dymo power cord from the dymo Printer back to the AC outlet in the wall. About in the middle, you should find the dymo Power Block. Make sure the power cords are all firmly connected. Also, examine the Power Block. It MUST be a dymo Power Block. The dymo printers will not work if you are using a Power Block from a different manufacturer. NOTE: dymo has issued a recall on certain Power blocks manufactured between August 2007 and June 2009. For further information to see if your power block is in the recall, go to and search for Recall.

3 4. Check that the USB cable is firmly connected on the Printer side and on the computer side. 5. Check how the rolls of paper are inserted into the dymo . Both the continuous paper and/or labels MUST be coming from UNDER the roll and out the paper feed slot and NOT over the top of the roll and out the paper feed slot. 6. Click the Windows START button Go to Settings | Printers & Faxes Make sure that the dymo printers are showing "Ready" (Online & Active and not Off-Line). Do you see multiple listings for the dymo Labelwrites, dymo Labelwriter 450 (or 400) and dymo Labelwriter 450 copy, then please see NOTE below #7.

4 7. If you disconnected the dymo USB cable from the computer and then reconnected the dymo back to the computer, but plugged the USB cable into a different USB port, then a "copy" of your dymo Printer may have been created. This "copy" may now be your installed and is now the "ACTIVE" Printer . The original dymo is no longer showing as Ready. If this is the case, then this "copy" is the Printer that must be selected and identified to School Check IN as the Printer to use. The dymo Printer when installed marries the USB port.

5 Start School Check IN. Go to Admin | Settings | Printers Click the F10 button to clear all Printer selections. Click the SAVE button. Go to Settings | Printers. Reselect the active dymo printers. Reselect the report printers. Click the SAVE button. Go back to Settings | Printers Click the Test Print Trouble Shooting the dymo Printer w w w . S c h o o l C h e c k I N . c o m Page 2 9/28/12 8. The dymo 330 model Printer supported both the USB and RS232 cables. The RS232 cable is no longer supported.

6 If an RS232 cable is in use, please uninstall the dymo 330 and re-install using a USB cable. The dymo 330 is an old Printer (10+ years) and may need to be replaced as it may no longer be supported. 9. Paper or labels is spewing out from the Printer with lines printed across the paper or labels. The front panel was removed to perhaps clear a paper jam and was not properly re-attached. The buttons are being pressed down by the front panel and when power is applied, this puts the dymo into a test mode and the labels or passes print with the lines.

7 These will continue to print until either power is disconnected, or fixed per the instructions below. Problem --The dymo Printer prints continuous black lines even when not connected to the computer. The front panel on the dymo was removed - maybe to fix a paper jam - and the front panel was not re-attached properly. The reason the labels are printing with the lines is that the dymo is in a "test" mode. You enter the test mode by pressing & holding the buttons down while connecting the power. Improperly attaching the front panel will cause the Printer to enter the test mode because the front panel has the buttons pressed down.

8 Disconnect the USB cable. Disconnect the power cord. Open the Printer lid and carefully remove front panel. Don't break off the tabs that hold the front panel in place. Gently lift up the tabs that secure the front panel and remove the front panel. The front panel is secured by the tabs at the top and tabs underneath the Printer . Clear any paper jam. Reattach the front panel. Try attaching it so it slides almost straight onto the front. All seams & tabs need to be fitted in & flush no gaps.

9 To verify that the front panel is properly seated, the front panel should fit snug (no gaps) onto the Printer . And press the buttons on the front panel, there should be some play in the buttons (should move down when pressed). If the buttons cannot be pressed, then remove the front panel and re-attach again. Re-connect the USB cable Re-connect the power cord. 10. dymo is printing text very light on Badges or Passes. --- The dymo printers are thermal (heat) printers. There is no toner or ink to add or replace.

10 The ink or toner is in the paper and is heated when it passes through the Printer . Possible solutions are: Replace the roll of labels or paper. Thermal paper has a shelf life of ~ 14 months and should be stored in closed drawer or cabinet with minimal exposure to light. Constant light, or direct sunlight may have impacted the roll. Clean the Printer . Over time, dust and dirt can build up inside the Printer and on the platen (black roller) inside the Printer . When purchased, inside each Printer box there was a sealed packet containing cleaning pads.