Troubleshooting SolarEdge Systems, Addendum (Europe & …

1 Troubleshooting SolarEdge Systems, Addendum (Europe & APAC)This Addendum is a supplement to the SolarEdge Installation Guide versions and above (P/N and above; ). This document describes error codes and how totroubleshoot CodesThe error messages include an error number (in firmware version and before) or a code (in firmware version and later,including ) and a description:E r r o r C o d e X X X( 3 x D 2 )E r r o r C o d e 3 x D 2 < L i n e 1 > < L i n e 2 >XXX: The error number (firmware version and before).(#-X#): A code indicating the source of error and the error information (firmware version and later, including ).

2 Line 1-2: Error descriptionThe error numbers/ codes may differ depending on the inverter type (single phase or three phase) as described in the table Troubleshooting errors that are not listed, contact SolarEdge sure to have this information at hand when contacting SolarEdge Support for advanced !All warnings and cautions in this manual should be adhered to while Troubleshooting an # Single PhaseInverterError # Three PhaseInverterErrorMessageCause and TroubleshootingCPU beforeCPU later, inlcuding beforeCPU later, including , 5, 6,8, 11,12, 18,22, 42,45, 482x13, 2x15,2x16, 3x2,2x2D, 3xC, 3xF45, 48,94, 107-111,113,132-134,1403x2, 3xC, 3xF,8x11 - 8x13,8x3D, 8x4A -8x4E, 8x50SW ErrorContact SolarEdge AC connectionSwitch between L1 and L2 or L2 and L3 connections9, 13,111-1132x9.

3 2xD18x6F/70/71N/AAC CurrentSurgeVac surgeGround current the AC connection to the inverterCheck with the grid operator if a large surge source or irregularload exists near the the grid does not have problems contact SolarEdge 01- TroubleshootingSolarEdgeSystems, Addendum (Europe& APAC)1 Error # Single Phase InverterError # Three PhaseInverterErrorMessageCause and TroubleshootingCPU and beforeCPU and later, inlcuding and beforeCPU and later, including 10, 37, 382xA, 2x25, 2x2676, 77, 90 8x2B, 8x2C, 8x39 Ground Current - RCDG round faults may occur due to insufficient insulation to the ground. WARNING!ELECTRICAL SHOCK HAZARD.

4 Do not touch uninsulated wires when the inverter cover is removed. Only a qualified technician should handle this problem, and only after taking proper Turn the inverter ON/OFF switch to Wait five minutes for the input capacitors to Disconnect the AC Disconnect the DC Connect each DC string separately, turn the AC and the inverter ON/OFF switch to ON, until the error appears for the faulty not connect strings with a grounding fault to the inverter. A certified installer must fix the faulty string before connecting it to the inverterFor further documentation, contact SolarEdge 8x1A/ 8x1 BAC Voltage Too High (Line 1/2/3)AC voltage surge.

5 If the fault persists: Check the AC connection to that the inverter is set to the correct country. Check with the grid operator if a large surge source or irregular load exists near the that the output wire size matches the distance between the inverter and the location of the grid a larger gauge wire for the AC output. Refer to the AC Wiring Application Note at: 152xF85, 86, 88,8x34, 8x35, 8x37DC Voltage Too High (surge)The SolarEdge system normally eliminates DC overvoltage errors. If the fault persists: Turn OFF the inverter ON/OFF switch. If after five minutes, the LCD panel does not show a low safety voltage (1V per optimizer), check which string is malfunctioning and recheck its connections to the inverter.

6 Proceed according to the Power Optimizer Troubleshooting section of the installation all inverters in the site, as described in Commissioning the , Addendum (Europe &APAC) , Addendum (Europe &APAC)Error # Single PhaseInverterError # Three PhaseInverterErrorMessageCause and TroubleshootingCPU beforeCPU later, inlcuding beforeCPU later, including , 149,153,181,166-168, 1702x10, 2x95,2x59, 2xB5,18xA6-A8,18xAA95, 106, 125,126, 161, 162, 166, 172-1758x3E, 8x49,8x5C, 8x5D,8x75-79, 8x7A-7F, 8x80-83 Hardware ErrorContact SolarEdge , 1172x11, 18x75,2xB6104, 163-1658x47, 8x77-79 TemperatureToo HighOver temperatureVerify proper inverter sure the heat-sink fins are clean and or unconnected temperature sensor.

7 Contact ErrorRapid Shutdown hardware error. Contact SolarEdge , 1342x19, 18x861218x58 Isolation FaultPV solar array is not properly isolated from ground the PV installation for isolation problems and a certified PV installer may fix the faulty string beforeconnecting it to the AC RelayContact SolarEdge SensorError29, 302x1D, 2x1EN/APhase BalanceErrorCheck the grid the GND the L1, L2 and Neutral symmetric load between L1, and L2 .Consult the local grid , 332x1F, 2x2164/65/668x1F/ 8x20/8x21AC Voltage TooHigh (Line1/2/3)Grid voltage is above the country that the inverter is set to the correct OFF the inverters in the site and verify AC grid the inverter is located far from the connection point to thegrid, use a larger gauge AC the grid permitted by local authorities, change the grid , 412x20, 2x2961/62/63,67/68/698x1C/ 8x1D/8x1E8x22/8x23/8x24AC Voltage TooLowVerify that the inverter is set to the correct the grid permitted by local authorities, change the grid , 64-662x22, 18x40-59/A-F79/80/818x2E/8x2F/8x30,8x87- 8x89AC Freq TooHigh (Line1/2/3)

8 35, 67-692x23, 18x40-59/A-F82/83/848x31/8x32/8x33,8x8A- 8x8 CAC Freq Too Low (Line 1/2/3)362x2472/74/758x27/8x29/8x2 ADC Injection(Line 1/2/3)Contact SolarEdge 01- TroubleshootingSolarEdgeSystems, Addendum (Europe& APAC)TroubleshootingSolarEdgeSystems,Add endum (Europe & APAC) 3 Error # Single PhaseInverterError # Three PhaseInverterErrorMessageCause and TroubleshootingCPU beforeCPU later, inlcuding beforeCPU later, including is down. When AC grid voltage returns the inverter willrestart after the reconnection time. If the problem persists, consult with the grid CountrySelectedSelect the country, as described in the Country and Grid sectionof the installation UnbalanceSelect Power Control Phase Balance MaxVoltage too highVerify that the inverter is set to the correct the grid permitted by local authorities, change the grid MinVerify that the inverter is set to the correct the grid permitted by local authorities, change the grid Sync ErrorCheck grid voltage and frequency , 18x6A-18x6E91/92/93,96/97/988x3A/8x3B/8x 3C8x3F/ 8x40/8x41AC Over CurrentLine 1/2/3 Contact SolarEdge SolarEdge , 8x43.

9 8x44AC Voltage TooHigh Line 1/2/3 Verify that the inverter is set to the correct the grid permitted by local authorities, change the grid 18x761058x48 TemperatureToo LowMake sure the inverter is installed in a location with ambienttemperatures within the range specified in the CurrentSurgeRefer SolarEdge DCVoltageContact SolarEdge Voltage TooHighContact SolarEdge SolarEdge Current RCDC ontact SolarEdge -ActiveAC grid voltage malfunction. When AC voltage returns theinverter should restart after the reconnection time. If the problem persists, consult with the grid -PassiveAC grid voltage malfunction. When AC voltage returns theinverter should restart after the reconnection time.

10 If the problem persists, consult with the grid , Addendum (Europe & APAC) 4 MAN- 01- TroubleshootingSolarEdgeSystems, Addendum (Europe& APAC)Error # Single PhaseInverterError # Three PhaseInverterErrorMessageCause and TroubleshootingCPU beforeCPU later, inlcuding beforeCPU later, including MaxContact SolarEdge MinContact SolarEdge ,150,151, 123x11, 2x96,2x97, 18xC,18x8E147, 150,1513x11, 2x96,2xC6, 2x97, 8xCArc FaultDetectedRefer detector self-test failed1783x6D3x6 DInternal RGME rrorCheck, the Energy Meter CTs MeterComm. ErrorRefer to the Energy Meter Troubleshooting at: , 18x991-4, 6-78x66 - 8x698x6A - 8x6 FFan # FailureClean or replace the fan1318xDARC_PWR_DETECTR efer to: MaxAC voltage too highVerify that the inverter is set to the correct OFF the inverters in the site and verify AC grid the inverter is located far from the connection point to thegrid, use a larger gauge AC the grid operator.