Understanding your plan’s services and related fees

1 Retirement StrategiesUnderstanding your plan s services and related fees A Fee Disclosure Guide for plan SponsorsFOR plan SPONSOR USE s Retirement services Division is focused on the overall health of your retirement plan . And one aspect of plan health is helping ensure you, as the plan fiduciary, are able to meet your fiduciary obligations with regard to the administration of your a fiduciary, it is your responsibility to evaluate the fees your plan is paying for the services it receives and to determine whether or not the arrangement your plan has with a given service provider is reasonable. At MassMutual, we want to help ensure you know the value of and can effectively evaluate the services we provide for your retirement plan SPONSOR USE your plan s services and related feesThe purpose of this brochure is to help you better understand the fees associated with the services provided to your plan as well as the types of services your plan is likely receiving for these fees.

2 We also want to help you understand the scope of MassMutual s fiduciary responsibility with regard to the management of our separate investment accounts and proprietary registered mutual such, the brochure is broken down into three main sections: The services overview details the various types of services MassMutual offers and whether each service is included in our bundle or is an option available at an additional cost to the plan . services have been broken down into four categories, including recordkeeping services , plan sponsor services , participant services and investment services . For more detail regarding calculations of the annual expense incurred by your plan for administrative and investment services , please refer to your Cost and Revenue Disclosure, available on MassMutual s sponsor website at The Fee roadmap discusses the various fees collected, including a description of each type of fee, as well as where these fees are disclosed.

3 The final section, MassMutual and fiduciary responsibility discusses the fiduciary role we play in the management of certain investment options in which plan assets may be , we will clearly define MassMutual s role as it applies to you, the plan fiduciary, and the investment options that are available through our Smart ArchitectureSM Investment 2 | services overview 8 | Fee roadmap 13 | MassMutual and fiduciary responsibilityFOR plan SPONSOR USE provides various services for its clients. Not all services that follow are available to all plan sponsors, and MassMutual may not provide all the following services to your plan . Use the following tables as a worksheet. Put a check mark next to services your plan uses, so that you may determine which services are included within your plan s bundled cost and which (optional) services may require additional fees. Additional descriptions of these services can be found in your services Agreement or the plan Administrator s Guide maintained by MassMutual on its plan sponsor website at overviewRecordkeeping services plan transition services IncludedOptionalUsed by your planAutomated services Initiation develop the right automated services packages to fit your needs by working directly with your IT experts or payroll company XCommunication Assistance sample board resolutions; sample notifications to existing vendors; transition communication program including Sarbanes-Oxley and 404(a) notices to participants (for an additional fee, mailing to eligible, non- participating participants); transition statement for all participants XXDedicated Transition Manager develops and monitors project plan .

4 Manages all phases of the transition process for provider changes and mergers/acquisitionsXParticipant Balance Initiation test conversions before any actual data is transferred; complete reconciliation prior to establishing participant balances on MassMutual s recordkeeping system; establish participants balances on MassMutual s recordkeeping system based on transferred recordsXPayroll Initiation direct contact with your current service provider(s) and/or investment manager(s) to facilitate transfer of participant records and plan assets to MassMutualXPlan Document services plan design assistance and consultative services ; restatement of plan document to MassMutual s prototype plan document or volume submitter document; Summary plan Description and Summary of Material Modification preparationXReporting transition year Form 5500 (contingent upon receiving necessary information from the prior provider(s)) XService Initiation introduction to ongoing service team; eligibility calculation (optional-requires electronic feed of employee information in mutually acceptable format); enrollment solicitation XFOR plan SPONSOR USE services (continued)Ongoing administration services IncludedOptionalUsed by your planDistribution Processing (lump sums, installments, required minimum distributions and annuities) prepara-tion and mailing of check; tax information and 1099R for participant; federal and state income tax withholding.

5 IRS reportingXLoan Processing and Modeling paperless loan modeling and, for an additional fee, processing, preparation and mailing of check, promissory note and payroll deduction notice through our participant website, the voice response telephone system or Participant Information CenterXXMassMutual RetireSmartSM services automatic and affirmative enrollment, automatic rebalancing, automatic deferral increases, automatic default to target maturity investment optionsXPayroll Processing & Account Maintenance participant allocation services , including a Roth 401(k) feature; daily real-time processing of all plan and participant activity; daily valuation, daily investment exchanges; default to a plan -fiduciary-selected investment option; self-directed brokerage account optional, additional fees applyXXQualified Domestic Relations Order (QDRO) Processing preparation and mailing of check; tax information and 1099R for participant and/or alternate payee, federal and state income tax withholding; IRS reportingXUnited States Postal Service s (USPS) National Change of Address Notification Service an automated, quarterly synchronization of address changes by active and terminated participants, as reported to the USPSXPlan deconversion servicesIncludedOptionalPlanContract Liquidation and Asset Transfer direct contact with your future service provider(s) and/or invest-ment manager(s) to facilitate transfer of participant records and plan assets from MassMutual (one estimate of the contract liquidation value of the Stable Value option per calendar month.)

6 For an additional fee, additional estimates may be requested)XXData Transfer complete file submission to the new providerXPlan Terminations consulting assistance and participant distribution serviceXFOR plan SPONSOR USE servicesOngoing administration servicesIncludedOptionalUsed by your planDirect Non-Active-Employee Participant services following separation from service or account set-up for beneficiaries and alternate payees, MassMutual provides plan services directly to participants, including address changes, reporting and day-to-day administrationXDistribution Education Assistance customized distribution kits for participants who are retiring or terminat-ing; Retirement Specialists available Monday through Friday, 8 to 8 Eastern TimeXEnrollment services enrollment via our participant website, voice-response telephone system or Participant Information Center, includes initial enrollment, ongoing maintenance of contribution elections, payroll deduction information provided to the plan sponsor via our sponsor websiteXNon-Active-Employee Participant services following separation from service for employees or account set-up for beneficiaries and alternate payees, MassMutual provides plan services directly to participants ( , address changes, reporting and day-to-day administration).

7 XParticipant Information Center (PIC) Access available Monday through Friday, 8 to 8 Eastern Time, staffed with highly trained customer service professionals who can answer participants questions, guide them through the toll-free response system and our participant website; beneficiary designations; foreign language translationXParticipant Retirement Planning Website Access (24/7/365) comprehensive plan and account information; online transactions; investment/performance research; retirement planning tools, available pre-login and post-login; statement on demand with transaction detail and estimated personal rate of returnXTouchtone Telephone Service (24/7/365) access to account informationXCommunication & education servicesIncludedOptional Used by your planEducational Material and services Access interactive Participant Retirement Planning website with planning tools, educational content and account information; quarterly Defined Contribution Participant Statements electronically available (includes insurance information, if applicable; once each year, the statement includes annual fee disclosure material based on data stored on MassMutual s recordkeeping system); gap statements; Spanish materials; for an additional fee, support for unique communication situations ( plan design changes, mergers and acquisitions etc.)

8 ; Communications Toolkit to deliver targeted, multi-touch point communication campaigns, enrollment, increase deferrals, asset allocation; enroll-ment and 404(a) materials mailed to newly-eligible participant homesXXEducation Meetings first-year onsite/on-line enrollment and educational meetings on a variety of topics (up to four meetings per day for a minimum of 25 employees per meeting), e4SM meetings (after transition, additional charges apply) XXRetireSmart Ready a tool on our participant website that provides a simple way to calculate and implement savings rates and asset allocation strategies that may significantly increase participants chances of achiev-ing enough income in retirementXSocial Media a more interactive version of our participant website, providing similar content, in smaller doses, pushed out to participants personal walls, if they choose; includes on-line, real time conversations with participants to get an idea of what's on their mind, what they want to hear about, and even what MassMutual may need to improveXThird-party Investment Advisory services for an additional fee, a third party provides an asset allocation strategy, including specific investment option recommendations, based on the participant s personal investment Investment Guidance available through our participant websiteXFOR plan SPONSOR USE Sponsor servicesOngoing administration servicesIncludedOptionalUsed by your planApproval services all non-hardship in-service withdrawals, roll-ins, and loans (standard & residential)

9 , plus, for an additional fee, all hardship in-service withdrawals and third-party review and qualification of Qualified Domestic Relations OrdersXXContribution Calculation Service profit sharing, QNEC or QMAC or true-up contribution calculations XDedicated Service Team strategic and tactical contacts to assist with your questions, provide a periodic strategic plan review XInvestment Consulting periodic portfolio review and analysis, ad hoc consulting assistance, investment policy statement development assistanceXLoan Monitoring notification of delinquent, pending default, suspension and default provided directly to participant homes, with a comprehensive on-line report on our sponsor websiteXPayroll Remittal Support debit ACH is accepted; for an additional fee, non-debit ACH remittal processes are available XXTermination/Retirement Notification services approval of all termination distributions (based on submittal through our sponsor website)XThird-party Fiduciary Assure program offers ERISA 3(21) or 3(38) services to support plan sponsors in managing their responsibilities associated with investment selection and monitoringXVesting Calculation Service vesting determination based on the plan s vesting method, schedule(s) and hours of service reported, if applicable.

10 Reported to participants on quarterly benefit statements and the participant websiteXCommunication & education servicesIncludedOptionalUsed by your planEducation Calendar a comprehensive schedule for your plan participants campaigns and communication needsXPlanSmart Analysis a report on our sponsor website that measures and analyzes plan effectiveness based on a participant s likelihood of adequate income replacement in retirementXPlan Sponsor Website Access (24/7/365) comprehensive on-line reporting capabilities, secure payroll processing and monitoring, timely investment performance and research, push e-mail, participant statement messaging, access to participant accountsXFOR plan SPONSOR USE Sponsor services (continued)MassMutual ERISA Advisory ServicesSMIncludedOptionalUsed by your planFiduciary Planning Guide helps a plan sponsor fulfill fiduciary duties, available on our sponsor websiteXForm 5330 filing form, coverage testing1 XForm 5500, applicable Schedules and Attachments available through our sponsor website and on Web Client, for electronic filingXForm 5500 auditor s package comprehensive reports and material, with dedicated consulting support XOther Tests testing not covered by standard or special services , for controlled groups, affiliated service group and/or multiple employersXPlan Administrator s Guide a convenient, on-line source for service and fee details at Document services MassMutual s prototype plan document or volume submitter document.