UNDERTAKING LETTER - Dubai Creative Clusters …

1 UNDERTAKING LETTER facility management SERVICE provider Date: Ref: To Dubai Creative Clusters authority Zoning Affairs HSE Department Box 478844, Dubai - UAE Tel: 800 4 DCCA (3222) Fax: 04 4272449 Attention: Director, HSE Department Subject: General Service provider UNDERTAKING for facility management Registration Dear Sir, The below is a provider of the services as indicated, and hereby undertakes to abide the attached general prerequisites / conditions and relevant undertakings as mentioned below: *please tick appropriate box: facility SERVICE TYPE: SERVICE provider FOR DCCA USE Firefighting and Fire Alarm: Security: Cleaning and Housekeeping services : MEP systems: Pest Control services : Waste management : Vertical Transportation services : All: Description (if required): _____ZA-HSE-T-01, Issue 1, Rev 0 Dated: Page 1 of 4 Definitions: 1.

2 DCCA: Dubai Creative Clusters authority 2. DAC: Dubai Accreditation Department (DAC) provides accreditation service to the inspection bodies that are performing inspection of various types of products and machines, for instance accreditation of inspection bodies for safety requirements in the fields of Lifting Equipment s, Elevators and Escalators, Pressure equipment s, Lifting Accessories, Scaffolding, Non Destructive Testing, Food testing etc. 3. DED: The Department of Economic Development is the government body entrusted to set and drive the economic agenda of the emirate of Dubai , UAE. 4. facility : A relatively permanent enclosed construction over a plot of land, having a roof and usually windows and often more than one level, used for any of a wide variety of activities, as living, working, or manufacturing.

3 Each facility may also have additional unique characteristics beyond the basic information. 5. facility management : is the integration of processes and multi-disciplinary activities within the built environment to maintain and develop the agreed services which support and improve the effectiveness of its primary activities upon people and the workplace. 6. facility management (FM) services : Building-related obligatory services by DCCA. 7. facility management Contract: Comprehensive agreement covering facilities management services between building owner and service provider that defines agreed obligations, accountabilities and clauses of both parties. 8. Service provider : a company that is licensed by department of economy development to function in the city of Dubai and provide a specific facility services in residential, industrial and special field facilities.

4 9. Representative: Individual authorized to act on behalf of building owner. 10. Common areas: spaces within or surrounding the facility that is used by tenant or public. 11. Single contract: an agreement deal for specific arrangement under which a prime (single) contractor is accountable for the delivery and the accountability of all services . 12. Segment contract: an agreement deal for specific arrangement under which multiple contractors are accountable for the delivery and the accountability of different services . 13. Private residence: Residential property occupied for private usage. 14. Third party: Refers to a person or group of official body primarily licensed, certified or accredited to carry out certain activities assigned by service provider / building owner. 15. Compliance visits: conformity visits by DCCA agents in order to ensure compliance with DCCA requirements.

5 16. Tenants: Individuals occupying a land or property rented from a landlord. 17. SLA: Service-Level Agreement 18. Firefighting and fire alarm service provider : an approved company by Dubai Civil Defense to provide fire alarm and firefighting systems solution according to UAE FIRE AND LIFE SAFETY CODE OF PRACTICE and other international standards like The National Fire Protection Association (NFPA). 19. LPG: Liquefied Petroleum Gas cylinders and ancillary fittings with NFPA 54 and 58 standards. 20. UAE FIRE AND LIFE SAFETY CODE OF PRACTICE: Referred as Civil Defense Fire Code recommends the Civil Defense minimum requirements for Life Safety and Fire Safety Design and Installation. ZA-HSE-T-01, Issue 1, Rev 0 Dated: Page 2 of 4 21. Security service provider : an approved company by department of protective systems DPS to provide security and guarding services .

6 22. Cleaning and Housekeeping service provider : professional company that provides cleaning services in the facility and the surrounding areas. 23. MEP Systems service provider : professional company that provides mechanical, electrical and plumbing services . 24. Pest control service provider : an approved company by Dubai municipality from Public Health Pest Control Department to conduct pest control related activities. 25. Waste management service provider : licensed company by Dubai Municipality with approved permits for the temporary storage source, collection and transport of municipal solid waste for proper treatment / disposal. 26. Vertical Transportation service provider : an approved company by Dubai accreditation center DAC to provide lifting equipment s and elevator installation, maintenance and inspection services .

7 27. Compliance folder: it is a set of documents that contains Permits, NOCs, Logs and etc. 28. PPE (Personal Protective Equipment): Specialized clothing or equipment worn by employees for protection against health and safety hazards. Personal protective equipment is designed to protect many parts of the body, , eyes, head, face, hands, feet, and ears. 29. Hard services : services related to the actual fabric and building systems and might also be considered as the more traditional PM services Building fabric maintenance, Air conditioning maintenance, decoration & refurbishment, Lift & escalator maintenance, M&E plant maintenance, Fire safety system maintenance, Plumbing & drainage and Minor project management . 30. Soft services : Cleaning, recycling, security, pest control, grounds maintenance, waste management and irrigation services .

8 31. HVAC: Heating, Ventilation and Air Conditioning (HVAC) is the technology of indoor and vehicular environmental comfort. Its goal is to provide thermal comfort and acceptable indoor air quality. ZA-HSE-T-01, Issue 1, Rev 0 Dated: Page 3 of 4 COMMITMENTS AND RESPONSIBILITIES OF SERVICE provider 1. To comply with established facility management related regulations implemented in the Emirate of Dubai , and the Dubai Creative Clusters regulations, guidelines, policies and such other statutory requirements. 2. To ensure excellence of service delivery in respect of facility management tasks. 3. To provide all technical, occupational, organisational, operational methods and necessary requirements related to facility management . 4. To provide information on building assets performance and all requested data during compliance visits by the Dubai Creative Clusters authority (DCCA) compliance officer.

9 5. To address and resolve facility management related issues in a professional and courteous manner with all owners and tenants. 6. To prepare and maintain a compliance folder which includes all facility management related tests, sampling and analysis reports and ensure its availability during compliance visits. HSE REQUIREMENTS 1. To abide by any or all applicable DCCA HSE standards. 2. To assess any safety health risks at all times and to maintain all risk assessments records in the Compliance folder. 3. To follow any or all implemented procedures and obtain necessary approval(s) from the relevant authorities or entity to enter and function in the restricted/confined areas. 4. To ensure that any relevant activities shall not compromise employee / public health, safety and environment. 5. Warrants that any service spaces shall be strictly utilised for its intended use only.

10 TEST AND CERTIFICATION 1. To conduct necessary testing and submit valid certificates in accordance with DCCA requirements and any local authorities established regulations ( , DCD, DPS). Further Covenants: 1. The representations, warranties, undertakings, indemnities and other statements contained herein or made by or on behalf of the Undersigned pursuant hereunder shall remain in full force and effect and shall survive indefinitely. 2. Further, the Undersigned agrees to be solely responsible for any and all liabilities that may arise as a consequence of its act while UNDERTAKING the services and acknowledges that it has complied in this respect and it shall at all times comply with all the applicable laws and regulations. 3. This document shall be binding upon the Undersigned, its subsidiaries, affiliates, successors, assigns and representatives and the Undersigned procures that its subsidiaries, affiliates, successors, assigns and representatives comply with and implement the terms and undertakings hereunder.