USER GUIDE Cisco Small Business Pro for 8x8 …

1 Cisco Small Business ProSPA 504G IP Phone for 8x8 Virtual OfficeUSER GUIDE 2011 Cisco Systems, Inc. All rights reserved. OL-19750-02 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the and other countries. A listing of Cisco 's trademarks can be found at Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Cisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)i ContentsChapter 1: Getting Started1 About This Document1 Overview of the Cisco SPA 504G3 Understanding Your Phone s Lines and Buttons4 Phone Components4 Softkey Buttons6 Using Keypad Shortcuts8 Caring for Your Phone8 Chapter 2.

2 Installing Your Phone9 Before You Begin10 Phone Connections10 Connecting the Handset11 Installing the Stand (Optional)11 Mounting the Phone to the Wall (Optional)12 Reversing the Handset Retention Tab16 Connecting the Power17 Connecting Your Phone to the Network18 Connecting the Phone to the Wireless Network18 Connecting a PC to Your Phone (Optional)19 Connecting Wired and Wireless Headsets (Optional)19 Verifying Phone Startup20 Upgrading Your Phone s Firmware21 Determining Your Current Firmware Version21 Download the Firmware21 Get Your Phone s IP Address22 Install the Firmware22 Cisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)ii ContentsChapter 3.

3 Using Basic Phone Functions23 Using Phone Hardware and Accessories24 Using the Speakerphone24 Using the Headset with Your IP Phone24 Switching Between the Handset/Headset/Speakerphone During a Call24 Sending Audio to the Phone Speaker25 Choosing Your Preferred Audio Device25 Adjusting Call Volume and Muting26 Adjusting Call Volume26 Adjusting the Ringer Volume26 Using Mute26 Placing or Answering a Call26 Using Dial Assistance27 Putting a Call on Hold27 Resuming a Call27 Ending a Call28 Transferring Calls28 Performing an Attended Transfer29 Performing an Unattended (Blind) Transfer29 Performing an Transfer to Voicemail29 Transferring a Held Call to an Active Call30 Redialing30 Viewing and Returning Missed Calls31 Turning the Missed Calls Shortcut On and Off32 Using the Intercom32 Forwarding Calls Online Setup33 Forwarding Calls Phone-based Setup33 Forwarding All Calls33 Forwarding Calls When Your Phone is Busy34 Forwarding Calls When You Don t Answer the Phone35 Delaying Call Forwarding When You Don t Answer the Phone35 Cisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)

4 Iii ContentsStopping Call Forwarding36 Setting Do Not Disturb36 Activating Do Not Disturb36 Deactivating Do Not Disturb37 Turning Call Waiting On and Off37 Parking a Call38 Placing a Three-Way Conference Call38 Conferencing a Held Call with an Active Call39 Using Conference Bridges39 Conference Menu Options39 Using the Phone Directories41 Using Your Personal Directory41 Using the Corporate Directory42 Using the Call History Lists42 Viewing the Call History Lists42 Calling from the Call History Lists43 Deleting a Number from the Call History Lists43 Saving a Call History List Number to Your Directory43 Setting or Changing a Phone Password44 Accessing Voicemail44 Recording Calls (Virtual Office Pro Users Only)44 Chapter 4.

5 Using Advanced Phone Features45 Enabling Dial Assistance45 Creating Speed Dials46 Creating Speed Dials on Unused Line Buttons46 Creating Numerical Speed Dials46 Using Speed Dials47 Customizing Your LCD Screen47 Changing the LCD Screen Contrast47 Changing the Screen Backlight Settings48 Cisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)iv ContentsConfiguring the Phone Screen Saver48 Turning on the Screen Saver50 Using Ring Tones50 Changing Your Ring Tone50 Configuring Date and Time Parameters on Your Phone51 Setting Your Phone s Date and Time51 Advanced Procedures for Technical Support Personnel51 Rebooting Your Phone53 Chapter 5.

6 Using the Web Interface54 Logging in to the Web Interface54 Setting Do Not Disturb56 Configuring Call Forwarding56 Configuring Call Waiting57 Using Your Personal Directory58 Viewing Call History Lists58 Creating Speed Dials59 Adjusting Audio Volume59 Changing the LCD Contrast60 Configuring the Phone Screen Saver60 Appendix A: Where to Go From Here61 Product Resources 611 Cisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)1 Getting StartedThis chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections: About This Document, page 1 Overview of the Cisco SPA 504G, page 3 Understanding Your Phone s Lines and Buttons, page 4 About This Document This GUIDE describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP StartedAbout This DocumentCisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)21 This document describes using the Cisco SPA 504G with the 8x8 Virtual Office.

7 OrganizationThis table describes the contents of each chapter in this 1 Getting StartedA description of this book and an overview of the Cisco Small Business Pro IP 2 Installing Your PhoneHow to connect and install your 3 Using Basic Phone FunctionsHow to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up 4 Using Advanced Phone FeaturesHow to perform advanced phone tasks, such as configuring, speed dials, and ring 5 Using the Web InterfaceHow to log in to and use the phone s web user AWhere to Go From HereLists of and links to related StartedOverview of the Cisco SPA 504 GCisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)31 Overview of the Cisco SPA 504 GThe Cisco SPA504G is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network.

8 The phone provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker. IP phones also have special features not available in traditional phones. The Cisco SPA504G containsan Ethernet port, or a port that allows them to be linked to the computer network. They also have an additional Ethernet port that allows a computer to be connected to the network through the IP traditional phones, Cisco Small Business Pro IP phones require a separate power source.

9 You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power Cisco SPA 504G has the following features: 128 X 64 monochrome LCD with backlight 4 lines 4 dynamic softkeys 4-way navigation buttonGetting StartedUnderstanding Your Phone s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)41 Understanding Your Phone s Lines and ButtonsUse the following graphic and table to identify the parts of your ComponentsFigure 1 Phone ComponentsNumbered objects in the photo are explained in the following table.

10 #Phone FeatureDescription1 HandsetPick up to place or answer a Waiting IndicatorDisplays solid red when you have a new voice mail message. Flashes red during an incoming ScreenDisplays date and time, phone station name, line extensions, and softkey StartedUnderstanding Your Phone s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G user GUIDE (SIP)51 4 Line keysIndicates phone line lit:Green: Line is (steady): Line is active or in (blinking): Line is on : Line is unregistered (cannot be used).These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an buttonsPress a softkey button to perform the action shown on the label on the LCD screen above.