User Guide for the Cisco Unity Connection …

1 User Guide for the Cisco Unity Connection Messaging AssistantWeb Tool (Release )First Published: February02, 2010 Americas HeadquartersCisco Systems, West Tasman DriveSan Jose, CA 95134-1706 : 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883 Text Part Number: OL-21179-01 THE SPECIFICATIONSAND INFORMATION REGARDINGTHE PRODUCTSIN THIS MANUALARE SUBJECTTO STATEMENTS,INFORMATION, AND RECOMMENDATIONSIN THIS MANUALARE BELIEVEDTO BE ACCURATE BUT ARE PRESENTEDWITHOUTWARRANTYOF ANY KIND,EXPRESSOR FULL RESPONSIBILITYFOR THEIRAPPLICATION OF ANY SOFTWARE LICENSEAND LIMITEDWARRANTYFOR THE ACCOMPANYINGPRODUCTARE SET FORTH IN THE INFORMATION PACKETTHAT SHIPPEDWITHTHE PRODUCTAND ARE INCORPORATED HEREINBY THIS YOU ARE UNABLETO LOCATE THE SOFTWARE LICENSEOR LIMITEDWARRANTY.

2 CONTACT YOURCISCOREPRESENTATIVE FOR A Cisco implementationof TCP headercompressionis an adaptationof a programdevelopedby the Universityof California,Berkeley(UCB)as part of UCB's public domainversionof the UNIX rights 1981, Regentsof the Universityof ,ALLDOCUMENTFILESANDSOFTWAREOFTHESESUPPL IERSAREPROVIDED ASIS" THE ABOVE-NAMEDSUPPLIERSDISCLAIMALL WARRANTIES,EXPRESSEDOR IMPLIED,INCLUDING,WITHOUTLIMITATION, THOSEOFMERCHANTABILITY,FITNESSFORAPARTIC ULARPURPOSEANDNONINFRINGEMENTORARISINGFR OMACOURSEOFDEALING,USAGE, NO EVENTSHALLCISCOOR ITS SUPPLIERSBE LIABLEFOR ANY INDIRECT, SPECIAL,CONSEQUENTIAL,OR INCIDENTAL DAMAGES,INCLUDING,WITHOUTLIMITATION, LOST PROFITSOR LOSS OR DAMAGETO DATA ARISINGOUT OF THE USE OR INABILITYTO USE THIS MANUAL.

3 EVENIF CISCOOR ITS SUPPLIERSHAVE BEEN ADVISEDOF THE POSSIBILITYOF and the Cisco Logo are trademarksof Cisco Systems,Inc. and/or its affiliatesin the and other listing of Cisco 'strademarkscan be found Third party trademarksmentionedare the propertyof their use of the word partnerdoes not imply a partnershiprelationshipbetweenCiscoand any other company. (1005R)AnyInternetProtocol(IP) ,commanddisplayoutput,andfiguresincluded inthedocumentareshownfor illustrativepurposesonly. Any use of actual IP addressesin illustrativecontentis unintentionaland coincidental. 2010 Cisco Systems,Inc.

4 All rights MessagingAssistantWeb Tool1 About the MessagingAssistantWeb Tool1 Accessingthe MessagingAssistantWeb Tool1 AccessingHelp for the MessagingAssistantWeb Tool2 Workingwith the MediaMasterin the MessagingAssistantWeb Tool3 About the Media Master3 Using Sound Files in Your Recordings4 ChangingYour Playbackand RecordingDevices4 Media MasterKeyboardShortcut5 ChangingYour User Preferences7 About User Preferences7 AddingAlternateSpellingsof Your Name7 ChangingYour RecordedName8 AddingAlternateNamesfor Yourself8 AddingAlternateDevices9 ChangingAdvancedSettingsfor AlternateDevices10 Task List for ConsolidatingYour Voicemailfrom MultiplePhonesinto One Mailbox10 SettingMobilePhonesto Forwardto Cisco Unity Connection11 ChangingYour DirectoryListingStatus11 ChangingYour Cisco Unity ConnectionPIN and Passwords13 About Your Cisco Unity ConnectionPIN and Passwords13 ChangingYour PIN14 ChangingYour Cisco PCA Password15 ChangingYour ExternalServiceAccountPasswords( Only)

5 15 ChangingYour Cisco Unity ConnectionConversationPreferences17 About ConversationPreferences17 ChangingYour ConnectionConversationLanguage17 ChangingYour Menu Style18 Changingthe Volume of the ConnectionConversation18 User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release ) OL-21179-01iiiChangingthe Speed of the ConnectionConversation19 Changingthe Time FormatUsed for MessageTime Stamps19 ChangingYour Phone Input Style20 ChangingWhat ConnectionPlays When You Sign In20 ChangingYour MessageAddressingand SendingPreferences21 ChangingYour MessagePlaybackPreferences23 About MessagePlaybackPreferences23 What You Hear When You Check Messages23 ChangingPlaybackVolume for All MessagesYou Hear by Phone24 ChangingPlaybackVolume for All MessagesYou Hear ThroughComputerSpeakers24 ChangingPlaybackSpeed for All MessagesYou Hear by Phone25

6 ChangingPlaybackSpeed for All MessagesYou Hear ThroughComputerSpeakers25 ChangingMessagePlaybackOrder26 ChangingWhat Cisco Unity ConnectionPlays Beforeand After Messages27 ChangingHow ConnectionHandlesMessagesWhen You Hang Up or Are Disconnected28 ChangingWhetherConnectionConfirmsMessage Deletions28 ChangingYour Call Transferand ScreeningPreferences29 About Call TransferRules29 ChangingYour Call TransferPreferences30 ChangingYour Call HoldingPreferences31 ChangingYour Call ScreeningPreferences32 ChangingYour Caller MessagePreferences32 ManagingYour PersonalGreetings35 About PersonalGreetings35 ChangingPersonalGreetings36 ManagingMessageNotification39 About MessageNotification39 SettingUp NotificationDevices40 SettingUp or Changinga Phone or Pager NotificationDevice40 SettingUp or Changingan Email (or SMTP)NotificationDevice43 SettingUp or Changingan SMS NotificationDevice45 Cascadingand ChainingMessageNotification48 Considerationsfor SettingUp SMS (SMPP)Text MessageNotification49 About TranscriptionDeliverywith SpeechView49 User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release )

7 IvOL-21179-01 ContentsConsiderationsfor SettingUp Email and SMS Devicesto ReceiveTranscriptionswithSpeechView49 ManagingYour Contacts51 About Your Contacts51 AddingContacts52 ChangingInformationfor Contacts53 DeletingContacts54 ImportingExchangeContactInformationinto Your Contacts54 ManagingYour PrivateLists57 About PrivateLists57 CreatingPrivateLists57 Changingthe Namesof PrivateLists58 Changingthe Membersof PrivateLists59 DeletingPrivateLists59 User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release ) OL-21179-01vContents User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release )

8 ViOL-21179-01 ContentsCHAPTER 1 The Messaging Assistant Web Tool About the MessagingAssistantWeb Tool, page 1 Accessingthe MessagingAssistantWeb Tool, page 1 AccessingHelp for the MessagingAssistantWeb Tool, page 2 About the Messaging Assistant Web ToolThe MessagingAssistantweb tool lets you customizehow you and your callers interactwith Cisco UnityConnectionby can also use it to personalizeyour Connectionsettings includingyour recordedgreetingsandmessage-deliverypref erences the MessagingAssistantis providedthroughthe Cisco PersonalCommunicationsAssistant(PCA) web browseron your computermust be set up to use the Cisco PCA and the is likely that your Connectionadministratorhas alreadydone so for the computerthat youuse for work, if your organizationoffers remoteaccess to the Cisco PCA, you must set up the installedbrowser(s)on any other computerthat you plan to use for accessingthe your Connectionadministratorfor Topics AccessingHelp for the MessagingAssistantWeb Tool, page 2 Accessing the Messaging Assistant Web ToolProcedureStep 1Go to the Cisco PCA sign-inpage athttp://<CiscoUnity Connectionserver>/ciscopca.

9 The URL is Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release ) OL-21179-011(Bookmarkthe Cisco PCA URL, so you do not have to enter the web addresseach time you want to accessthe MessagingAssistant.)Step 2 Enter your usernameand you cannotrememberyour Cisco PCA password,contactyour Connectionadministratorfor 3 SelectSign 4On the Cisco PCA Home page, select 5 When you are finished,selectSign Outin the top right corner of any Help for the Messaging Assistant Web ToolProcedureStep 1On any MessagingAssistantpage, select 2 From the Help menu, select the applicablelink:DescriptionOptionProvides a list of topics in Help Help topic applicableto the page you are PageFor help on an icon, hover the cursor over the icon until the tooltip displays.

10 User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release )2OL-21179-01 The Messaging Assistant Web ToolAccessing Help for the Messaging Assistant Web ToolCHAPTER 2 Working with the Media Master in theMessaging Assistant Web Tool About the Media Master, page 3 Using Sound Files in Your Recordings,page 4 ChangingYour Playbackand RecordingDevices,page 4 Media MasterKeyboardShortcut,page 5 About the Media MasterThe Media Masterappearson assortedpages in the MessagingAssistantweb tool. By selectingthe controls,you can make and play recordingswith either your phone or your computermicrophoneand 1: Media Master in Messaging AssistantStop7 Optionsmenu1 Pause8 Recording/playbackprogress2 User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release ) OL-21179-013 Play9 Recordlist3 Volume control10 Help (MediaMasterversioninformation)4 Playbacklist11 Playbackspeed control5 Record6 Using Sound Files in Your RecordingsThe Optionsmenu on the Media Masterallowsyou to work with other sound (WAV) files in your recordings.