User’s Guide - QuickSale

1 2010 CHARGE Anywhere, LLC. All trademarks, service marks, and trade names referenced in this material are the property of their respective owners. CHARGE Anywhere Designed For Use with QuickBooks user s Guide Part I Table of Contents INTRODUCTION .. 2 PART I: installation .. 4 IMPORTANT GUIDELINES ..4 INSTALLING SERVER AND PLUG-IN ..5 GRANTING ACCESS TO THE PAYMENT SOLUTION .. 21 IMPORTANT NOTES .. 48 SETUP .. 68 PART III: APPENDIXES .. 107 APPENDIX A: RUNNING THE PLUG-IN ON A DIFFERENT COMPANY FILE .. 108 APPENDIX B: UN- installation .. 109 APPENDIX C: REGISTERING .. 110 2 Introduction This document describes the features and functionality of Payment Application plug-in. Part I: installation of the document describes the operations that need to be performed in order to install the application and it contains three chapters: Important Guidelines before installing the application, please read these guidelines installation it will assist you with installing the server and the plug-in Granting Access to Payment Application Application it shows how to grant access to the application in QuickBooks Setup gives you details about the initial settings; Part II: Current Plug-in Features deals with the description of the main application features.

2 Current Plug-in Features chapter can be divided into four parts (A->D) (Part II can be found in a separate document): A. Necessary operations before using the plug-in Before using the plug-in, you must consider the first two sub-chapters: Important Notes we strongly advise you to read these notes before running the plug-in; B. Using the plug-in Payment Application supposes two main operations: 1. Processing transactions in QuickBooks you will find details about this operation in the next three sub-chapters ( Processing Transactions in QuickBooks ): Process Sale - gives you step-by -step instructions on how to process a single or multiple invoices/sales receipts, and to create payments in QuickBooks; - you can process sale with both types of payment: credit card and ACH payment.

3 Process Void - explains how you can select payments or/and sales receipts already created in QuickBooks to be voided; - you can process void with both types of payment: credit card and ACH payment. Process Return presents how you may process return payments or/and sales receipts and create checks in QuickBooks; 3 Refunds presents how you may create credit card and ACH refund memos Bill Presentment presents how you may create a custom presentment for an invoice and send it to the client by e-mail. 2. Importing transactions from gateway to QuickBooks see Import Transactions (it shows you how to import transactions created outside of QuickBooks). 3. Additional operations Additionally, the user can: i. print the credit card receipts for one or several payments or sales receipts see Print Credit Card Receipts ii.

4 Create a report of all Customers whose credit cards expire in the selected date range see Display Credit Card Reports C. Transaction Manager You will find out how to view the transactions made on the Gateway - see Transaction Manager. D. Dealing with errors During the main operations, error cases can occur you can analyze these cases and see how you can operate with locked/pending transactions in the three sub-chapters of Error Handling: Error Handling: Process Sale, Void and Return Error Handling: Import Transactions Error Handling: Bill Presentments Pending Transactions E. Information about Payment Application In About Payment Application you will be given details about the version of the application. Part III: Appendixes (it can be found in a separate document) There are three Appendixes: Appendix A Running the plug-in on a different company file; Appendix B Uninstalling the plug-in; Appendix C Registering 4 Part I: installation The installation chapter contains the following sub-chapters: 1.

5 Important Guidelines 2. Installing Server and Plug-in 3. Granting Access to the Payment Solution Application 4. Setup Important Guidelines Backup your QuickBooks Company file(s) periodically. This will prevent your company file from being damaged by any possible undetected errors. Administrator rights are required on the machine to install and test the application. If your QuickBooks company file requires login on opening QuickBooks for the first time, after the installation of the plug-in, make sure to login to QuickBooks as Administrator (you need to do this only once, immediately after the plug-in was installed). On subsequent logins, you can use any other QuickBooks accounts. The plug-in requires QuickBooks Redistributable Package and Microsoft.

6 Net Framework In case you don t have any of these components installed on your computer, the installer will assist you with downloading and installing them. 5 Installing Server and Plug-in NOTE: Close QuickBooks before installing the server and the plug-in. After installing the prerequisites, you need to install the main application. In the screen that appears click on Next to start the installation . 6 In the next dialog select a location where the application will be installed; click Next. 7 By default the application will be installed in C:\Program Files\Payment Application\Payment Application If you want to install the application in a different folder, click the Browse button (see above); select a new location from the Look in drop-down list and click OK: 8 Next click Install: A progress bar window will inform you about the status of installation ; this step may take several moments: 9 A new screen will appear.

7 Read carefully the instructions and after closing QuickBooks on all computers select Next. QuickBooks Company File represents the file that contains the accounting records for your company. QuickBooks Program File represents the file that runs the QuickBooks application. 10 Select Configuration There are three options 1. Payment Application previously installed 2. Payment Application at first installed (one computer) 3. Payment Application at first installation (multiple computers) Payment Application previously installed If the application was previously installed on your computer(s) you need to select the Yes option. After selecting the option, choose Server Location by clicking on button. 11 In the Open dialog screen select the server and press on Open.

8 Once the server is selected press on Next to proceed further. 12 13 Read the instructions posted on the screen for allowing QuickBooks access and press on Finish to end the setup. Print Install Instructions If you need to print installation instructions click on the Print installation Instructions link in the closing page of the installer. In the newly opened window select the printer and press on OK. 14 Payment Application at first installation (one computer) If you didn t have the application installed on any of your computers and you plan to install the application only on one computer, click on Next to go to the following step. 15 Read the instructions posted on the screen for allowing QuickBooks access and press on Finish to end the setup.

9 Print Install Instructions If you need to print installation instructions click on the Print installation Instructions link in the closing page of the installer. In the newly opened window select the printer and press on OK. 16 Payment Application at first installation (multiple computers) If you plan to install the application on more that one computer and is the first setup of the application, you need to select the folder for placing the server, accessing Server Location by clicking on button. 17 Note: Charge Anywhere Beta file represents the merchant s QuickBooks Company File. user must select their actually Company File. In the new window that appears choose the folder where your QuickBooks Company File is located on the server and click on OK button.

10 18 To go to the next stage of the application, click on Next. 19 Read the instructions posted on the screen for allowing QuickBooks access and select Finish to end the installation process. 20 Click on Close to complete and close the installation wizard. Click View Tutorial to see a demonstration of the Payment Application. 21 Granting Access to the Payment Solution Granting access to the Payment Application in QuickBooks requires the following operations: NOTE: If you are using Windows Vista, before opening QuickBooks for the first time after installing the plug-in, right-click the QuickBooks icon and select Run as administrator: This operation is necessary only when running the plug-in in QuickBooks for the first time.