Values and Ethics: Situations for Discussion

1 Values and Ethics: Situations for DiscussionT raining Leader s Guide Coastal Training Technologies Studio DriveVirginia Beach, VA 23452 1993 Coastal Training Technologies rights reserved. No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying, recording, orotherwise, without the prior written permission of Coastal Training Technologies publication is designed to provide accurate and authoritative information in regard to the subjectmatter. It is sold with the understanding that Coastal Training Technologies Corp. is not engaged in renderinglegal, accounting, or other professional service. If legal advice or other expert assistance is required, theservices of a competent professional should be of ContentsValues and ethics : Situations for DiscussionPreparingfor YourSessionValues andEthicsTrainingSessionTrainingSessionF ollow-UpIntroduction.

2 4 Training Session Objectives .. 5 Possible Session Agendas .. 6 Trainer s Blank Session Agenda .. 7 Training Session Planning Considerations .. 8 Training Session Tips.. 9 Invitation Letter to Participants .. 10 Pre-Training Survey .. 11 Training Session Checklist .. 12 Icebreaker Discussion :Trainer s Instructions .. 13 Contract of Confidentiality .. 14 Checklist & Principles Discussion .. 15 Questions to Consider When Making Ethical Decisions Exercise:Trainer s Instructions .. 16 Trainer s Discussion Questions .. 17 Vignette Scenario Worksheet .. 21 ethics Game:Trainer s Instructions .. 25 Narration Script .. 27 Instructions for Role Play Participants .. 28 Observer Sheet .. 29 Name Tags .. 30 Character Information.. 31 ethics Game Discussion Questions .. 35 Recommendations for Change Exercise:Trainer s Instructions .. 36 Values and ethics Review:Trainer s Instructions.

3 37 Participant s Review .. 38 Training Session Evaluation .. 39 Training Session Follow-Up:Follow-up Letter to Participants .. 40 Values and EthicsHandout .. 41 Refresher Course .. 43 OverheadIntroductionThe line between right and wrong is often s right for one situation may very well be wrong for another, and even the rightthing may be done the wrong way. Or maybe your only choice is to pick from the best of all evils in certain any case, ethical decision making is not an easy chore. But it is a chore we should alltake seriously and practice reverently. We should be prepared for any kind of and Ethicsis a video-based training session that can help strengthen the valueand ethical muscle of your organization. This session cannot only help you assist youremployees in making wise ethical choices in the future, but also help them consider theconsequences of poor ethical choices which can cost your employees and yourorganization the loss of money, reputation, morale and training session outlines steps that your employees can take to create a foundationfor excellence through their high ethical standards.

4 A Three-step Checklistis presentedin this Training Leader s Guidewhich outlines three very important questions to askwhen faced with an ethical dilemma. These questions it legal?Does it comply with civil law or organizational policy? it a win-win situation ?Is it balanced and fair to all concerned in the long run? you do the same thing if a loved one, a boss, or a friend were watching?How will it make you feel about yourself? Would you feel good if your decisionwere published in the newspaper?The answers to these questions can guide any person to make the bestethical decision. Preparation Materials 4 Training Session ObjectivesUpon completion of the video-based training session, Values and ethics , yourparticipants will have an opportunity to: Develop a greater understanding of business ethics and Values . Learn how to correctly respond to ethical Situations .

5 Learn a three-step checklist to ethical decision making. Learn how to make ethical choices. Understand your corporate ethics Materials 5We would like to thank Kenneth Blanchardfor his contribution of the Three-Step Checklist toEthical Decision Making, and the Five Principles ofEthical materials and his insight greatly enhance theValues and Ethicsvideo-based training Session AgendasTrainer s Note:Two session agendas have been provided below to help guide youthrough your Values and Ethicstraining session. Feel free to add or delete from thesebased on the specific needs of your participants and your Session:ActivityTimePage Values and EthicsChecklist & Principles Discussion 10 minutes15 Questions to Consider When Making EthicalDecisions Exercise45 minutes16 ethics Game1 hour25 Values and EthicsReview5 minutes37-38 Training Session Evaluation5 minutes39 Three-hour Session.

6 ActivityTimePageIcebreaker Discussion10 minutes13 Values and EthicsChecklist & Principles Discussion 10 minutes15 Questions to Consider When Making EthicalDecisions Exercise45 minutes16 ethics Game1 hour25 ethics Game Discussion Questions15 minutes35 Recommendations for Change30 minutes36 Values and EthicsReview5 minutes37-38 Training Session Evaluation5 minutes39**These suggested times are approximate and may varydepending on the needs of your organization. Preparation Materials 6 Trainer s Blank Session AgendaTrainer s Note:You may wish to plan a session that is different than the sessionsprovided on page 6. Below is a guide to assist you in outlining your _____Preparation Materials 7 Training Session Planning ConsiderationsTrainer s Note:Whether you are conducting a seminar, workshop, or leading aninformal Discussion , you should find that the video, Values and ethics , and thisTraining Leader s Guidecan serve as a strong foundation for your training additional preparation and planning, you should be able to provide participantswith a valuable learning following comments are planning considerations you may find helpful indeveloping your with key peopleon your management team to determine your organization sphilosophy and attitude towards ethics .

7 Identify special actions that will be taken tocomply with your organization s philosophy. Make enough copies of thisphilosophy to give to each of your participants for your people have different needs. In the hectic, day-to-day activities of your organization, you need to make sure your attendees willreceive the full benefits of your specific objectivesfor your session that focus on the needs of yourorganization and your participants. These objectives can keep your session the videotape twiceprior to planning your training session. The morefamiliar you are with the material, the more comfortable you will become inplanning your training session. With proper preparation, the session can be moreenjoyable for you and more meaningful to your on an outlinefor your training session. Suggested agendas have beenplaced in this guide for your benefit.

8 You may be able to use them in their entirety,or you may want to add your own ideas. See page 6 for suggested sure that all logistical items have been properly reservedand are inexcellent working condition. The training checklist on page 12 is available to assistyou in this task. Preparation Materials 8 Training Session TipsTrainer s Note:The following tips were provided to assist you in preparing andconducting your Values and Ethicstraining session. Examining personal ethics is a difficult process. Confidentialityis vital to ensuringthat all your participants are comfortable discussing ethics . Your role is to create anenvironment of your participants know that they can share experienceswithout any repercussion on the part of the organization. On page 14 we haveprovided a contract to help communicate the need for confidentiality.

9 The goal of this training session is to assist employees in making wise ethicalchoices in the future. Use past ethical Situations from your organization as learningexperiences. Familiarize yourself with the entire presentation and sequence of the program. Share your personal experiences and ask participants to share theirs. It will generatediscussion, and make the group feel part of the program. Encourage laughter. It doesn t hurt. Explain that you are not training to address specific ethical infractions, but ratherto prevent any such Situations from occurring in the Materials 9 Invitation Letter to ParticipantsTrainer s Note:The memo below can be used as a guide. Your memo should be sent toparticipants approximately two to three weeks prior to the scheduled training included on page 11 is a Pre-training Surveyto enclose with your memo, whichwill allow you to understand how your employees assess the organization s 5, 20 XXTo :ParticipantFrom:Session Trainer, Training DepartmentRe: Values and EthicsTraining SessionOn August 17, at 8:30 in the main conference room, we will be holding a trainingsession to explain our organization s ethics philosophyand how it affects you.

10 Duringthe session you will have the opportunity to: Develop a greater understanding of business ethics and Values . Learn how to correctly respond to ethical Situations . Learn a three-step checklist to ethical decision making. Learn how to make ethical choices. Understand your corporate ethics take the time to complete the enclosed survey questions, and turn them in to meby August 10. Please be open and candid in your responses. The information receivedwill be combined and used as a measurement for our organization. Your individualresponses will be kept strictly confidential, and you need not sign your mark your calendar now so that you can attend this important training you will be unable to attend, please contact me at extension you August 17. Preparation Materials 10 Pre-Training SurveyInstructions:This survey is designed to assess our organization s ethical respond to the questions honestly and candidly.