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Vocera Configuration Guide - bartlettams.com

Vocera Configuration Guide Version Copyright 2002-2005 Vocera Communications, Inc. All rights reserved. Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;. and EEC Patent Number ED 7513. Vocera is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. ( Vocera ). The reference text of the license governing this software can be found at The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller. Certain portions of Vocera 's product are derived from software licensed by the third parties as described in the Third-Party Software Agreements section of the Vocera User Guide .

iv ··· Vocera Configuration Guide Time zones for sites When a site and the Vocera server are in different time zones, you can use the Administration Console to specify a time zone for the site.

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Transcription of Vocera Configuration Guide - bartlettams.com

1 Vocera Configuration Guide Version Copyright 2002-2005 Vocera Communications, Inc. All rights reserved. Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;. and EEC Patent Number ED 7513. Vocera is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. ( Vocera ). The reference text of the license governing this software can be found at The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller. Certain portions of Vocera 's product are derived from software licensed by the third parties as described in the Third-Party Software Agreements section of the Vocera User Guide .

2 Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Microsoft Windows , Windows 2000 Server, Windows Server 2003, Windows XP, Microsoft Internet Explorer, and Microsoft Excel are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s. Vocera Communications, Inc. tel :: +1 408 790 4100. fax :: +1 408 790 4101.

3 Part No :: 930-01415 Rev A, 30-June-2005. ii Vocera Configuration Guide What's New? Version provides significant enhancements to the previous version of Vocera . The following topics summarize the changes related to installing and configuring Vocera . See the Release Notes for a complete list of changes for this version. New Features New Behavior Affecting Badge Users New Features This section outlines major new features in Vocera version Reorganized Material from the version Vocera Installation Guide and Vocera documentation Administration Guide has been reorganized for this version: Vocera Configuration Guide presents conceptual information to help you install, configure, and administer Vocera .

4 Vocera Administration Console Reference is a task-based reference to the features and functions of the Administration Console. Appendixes present additional reference material. Enhanced Vocera version adds support for the United Kingdom. See Working With support for Locales on page 235. New features include: locales Voice dialing 11-digit home and business phone numbers that begin with 0. Voice dialing 10-digit home and business phone numbers for the Bolton (01204 XXXXX) and Brampton (016977 XXXX) area codes Voice dialing three- and six-digit service numbers of the form 1xx, 1xxxxx, and 999. Support for "double", "triple", "treble", and "naught" speaking patterns What's New?

5 Iii Time zones for When a site and the Vocera server are in different time zones, you can use the sites Administration Console to specify a time zone for the site. See Working with Sites on page 203. Support for Support for the Internet Group Management Protocol (IGMP) enables Vocera IGMP broadcast and push-to-talk features to function across multiple IP subnets. Use the Badge Properties Editor to specify whether to use IGMP. See Configuring the Wireless Infrastructure on page 28 and Setting Advanced Properties on page 72. New Behavior Affecting Badge Users Vocera includes changes introduced in version Communicate the following behavior change to all users when you upgrade from a Vocera version earlier than : The Get me an outside line command is obsolete A user can no longer say Get me an outside line as an alternate form of the Dial an outside number command.

6 This alternate has been removed because it interferes with the Get me John Smith command. The badge now handles urgent messages the same way as urgent calls: it plays an urgent message immediately, interrupting a call or command if necessary. The new inner circle feature improves speech recognition by preferring a small set of names that a user is most likely to contact in a voice command. By default, Vocera populates a user's inner circle when a name uttered in a voice command is recognized by Vocera and confirmed by the user. The inner circle typically requires no intervention. However, if a user inadvertently confirms a wrong name, that name becomes part of the user's inner circle.

7 In this situation, Vocera may systematically misidentify a similar name in that user's voice commands, because Vocera strongly prefers the inner circle entry over other possibilities. For example, if Bill Harris is accidentally added to a user's inner circle, Vocera may always prefer that name when the user tries to contact Bill Marris. If a user reports such systematic misidentification, make sure that the user's inner circle does not contain an unwanted entry. iv Vocera Configuration Guide Also, inform users about the following speech recognition enhancements: Speak or Spell The Speak Or Spell feature allows a user to contact users, groups, or address book entries by either speaking or spelling a name in a voice command.

8 When two names sound similar even when the unwanted name is in the inner circle spelling usually identifies the intended name. Spellings are so effective that they may work even when they are slightly incorrect. Make sure users speak with an even pace and say each letter distinctly. Learned commands A user can train the Genie to recognize the way he or she says certain commands. All users benefit from these features; however, users with accents and ongoing speech recognition problems may experience the most noticeable improvement. See the Vocera User Guide for additional information about the Get Me . command, Speak or Spell, and learned commands. What's New? v vi Vocera Configuration Guide Contents What's New?

9 Iii New Features .. iii Reorganized documentation .. iii Enhanced support for locales .. iii Time zones for sites .. iv Support for IGMP.. iv New Behavior Affecting Badge Users .. iv Introduction.. 15. About the Vocera System Software .. 16. Main Components .. 16. Software Utilities .. 16. Specialized Modules.. 17. Optional Software Components .. 18. About This Guide .. 19. Installation and Setup .. 21. Before You Install Vocera Software .. 23. System Requirements .. 23. Vocera Server Requirements.. 24. Telephony Server Requirements .. 25. Administration and User Console Requirements .. 26. Configuration Hardware Requirements .. 27. Multi-Site Requirements .. 27. Configuring the Wireless Infrastructure.

10 28. Setting Up the Server Computer .. 29. Disabling IIS .. 29. Setting Up Dr. Watson .. 30. Configuring Windows Update .. 31. Contents vii Upgrading from a Previous Version .. 33. Upgrading Vocera Software .. 34. Backing up Vocera Data .. 35. Removing Vocera Software.. 35. Upgrading Properties Files .. 37. Running the Vocera Installation Program .. 39. Fault Tolerant Configurations .. 41. About Fault Tolerant Environments.. 41. Prerequisites for a Cluster .. 43. Using the Microsoft Cluster Service.. 44. Setting Up a Fault Tolerant Vocera Environment .. 45. Setting Up the Primary Server.. 45. Setting Up the Secondary Server .. 47. Starting the Primary and Secondary Servers.


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