WARRANTIES - Honda

1 WARRANTIES2012 Honda Civic Warranties00X31-SNA-W501 2010 Honda Motor Co., Ltd. All Rights ReservedPrinted in Civic 4D_Covers_US size_Warranty:OM Cover Draft 10/27/2010 10:38 AM Page 1In the United States:American Honda Motor Co., Automobile Customer ServiceMail Stop 500-2N-7A1919 Torrance BoulevardTorrance, CA 90501-2746(800) 999-1009In Puerto Rico and the Virgin Islands:Vortex Motor Box 190816 San Juan, Puerto Rico 00919-0816(787) 620-7546 AWL 45311_2012 Honda Warranty Basebook_US:Layout 1 1/18/2011 12:07 PM Page iiTable of ContentsThese WARRANTIES are given byIntroductionCustomer Satisfaction.

2 2 Some Repairs May Be Covered Beyond the Limited Warranty ..5A Quick Reference to Warranty WARRANTIES in DetailGeneral Warranty Provisions ..8 New Vehicle Limited Warranty ..9 Powertrain Limited Emissions WARRANTIES ..11 California Emissions WARRANTIES ..17 Federal and California Emissions Systems Coverages ..24 IMA Warranty ..25 Tires ..26 Seat Belt Limited Warranty ..27 Rust Perforation Limited Warranty ..28 Accessory Limited Warranty ..29 Replacement Parts Limited Warranty ..31 Replacement Battery Limited Exhaust Components Lifetime Limited Warranty ..33 Your ResponsibilityOperation and Maintenance of Your Honda .

3 34 How to Get Warranty Service ..36 Limitations and Disclaimer ..38 Honda Automobile Division, a division of American Honda Motor Co., Inc., gives these WARRANTIES on behalf of American Honda , 1919 TorranceBoulevard, Torrance, California 90501-2746, a California Corporation. 2011 American Honda Motor Co., Inc. All Rights ReservedAWL 45311 (1101)AWL 45311_2012 Honda Warranty Basebook_US:Layout 1 1/18/2011 12:07 PM Page 1 Customer Satisfaction2 IntroductionYour complete satisfaction with yourHonda automobile is our main personnel at Honda automobiledealerships are thoroughly trained toprovide the best service for yourvehicle.

4 If you are not satisfied withany maintenance or repair workdone by the dealership, follow thesethree steps:Step 1 - Talk over your concerns withthe dealership's management, such asthe Service Manager or GeneralManager. In most cases, a satisfactorysolution is found at this 2 -We recognize that, on someoccasions, a customer will not betotally satisfied with a dealer'sdecision or actions in Step 1. If thisis the case, you should call or writeHonda Automobile CustomerService. The address and telephonenumber are on the inside front cover. Please provide the followinginformation: Year, model, and VehicleIdentification Number of yourvehicle, and its current mileage.

5 The name of the dealer who soldyou the vehicle. The name of the dealer whoservices your vehicle. Date, mileage, and reason foreach visit to a Honda dealership. Any non- Honda dealership repairservice for the problem(s). Your daytime and eveningtelephone staff of Automobile CustomerService is interested in working withyou and the dealership to find asatisfactory 3 -If you disagree with thedecision reached by the staff ofHonda Automobile CustomerService, you may request to haveyour case reviewed in anindependent forum run by theCouncil of Better Business Bureaus(BBB). This program is called "BBBAUTO LINE.

6 " You may file a claimat any time by calling the BetterBusiness Bureau, toll-free, at (800)955-5100. Your call will beautomatically directed to the BBB inyour may also write to:BBB AUTO LINEC ouncil of Better Business Bureaus4200 Wilson Blvd., Suite 800 Arlington, VA 22203-1804 AWL 45311_2012 Honda Warranty Basebook_US:Layout 1 1/18/2011 12:07 PM Page 22012 Honda WarrantiesCustomer SatisfactionIntroduction 3 BBB AUTO LINE's purpose is toresolve disputes between vehiclemanufacturers and their AUTO LINE's decision makersare impartial third parties who willlisten to both the customer and themanufacturer and decide what canbe done to resolve the BBB AUTO LINE's decision isnot binding on you unless you agree to accept it.

7 If you accept thedecision, Honda will abide by , disputes submitted toBBB AUTO LINE are resolvedwithin 40 days (47 days if you havenot first contacted Honda about your complaint). Honda offers you the opportunity tomediate and arbitrate a disagreementthrough BBB AUTO LINE becausewe want you to feel that you havebeen treated fairly. Eligibility islimited by your vehicle's age,mileage, and other factors. In orderto file a claim, you need to provideyour name and address, the VehicleIdentification Number of yourvehicle, and a brief statementoutlining the disagreement. Initially,BBB may try to resolve thedisagreement through mediation.

8 Ifthis is not successful, your complaintwill be reviewed by an impartial,volunteer arbitrator. You may presentthe facts of your case to thearbitrator at an informal encourage you to use thisprogram before, or instead of, goingto court. It is informal, free of chargeto you, and generally resolvesproblems much faster than the courtsystem. Lawyers are usually notinvolved in the resolution of claimsthrough the BBB, although you mayobtain one at your own expense ifyou you want to go to court, we do not require you to first file a claim with BBB AUTO LINE. Please note that laws in some states may require that you file a claim with BBB AUTO LINE before you can proceed to a state-operated dispute resolution process or the court system.

9 If you do not accept the decision of BBB AUTO LINE, you can still go to 45311_2012 Honda Warranty Basebook_US:Layout 1 1/18/2011 12:07 PM Page 32012 Honda WarrantiesCustomer Satisfaction4 IntroductionLemon LawsMany states have enacted what arecommonly referred to as LemonLaws. Although the details of theselaws vary from state to state, theirmain purpose is to assure you certain rights if you have problems with your new vehicle. In general terms, these laws usually say that if your new vehicle has a problem thatcannot be repaired in severalattempts, or has a series of problemsthat keep it out of service for anextended period, you may qualify for relief under the lemon law in your states require you to notify themanufacturer about the problem(s),and some states give the manufacturer,or its representative, a chance tocorrect the problem(s).

10 A state mayrequire you to submit yourcomplaint to a dispute resolutionprogram, such as BBB AUTO LINE,before proceeding to other laws have many you feel your new Honda qualifiesfor consideration under the lemonlaw in your area, we suggest youcheck the laws in your want you to be satisfied withyour Honda automobile. If you haveany questions, please contact yourHonda dealer or Honda AutomobileCustomer 45311_2012 Honda Warranty Basebook_US:Layout 1 1/18/2011 12:07 PM Page 42012 Honda WarrantiesSome Repairs May Be Covered Beyond the Limited WarrantyIntroduction 5 Honda may cover, on a case-by-casebasis, some or all of the cost torepair a problem that is not coveredby your vehicle's limited your vehicle develops a problemyou feel should be repaired byHonda at no cost, discuss it withyour you are not satisfied with yourHonda dealer's decision, call or write Honda Automobile Customer Service (the address and telephone number are on the inside front cover).