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1 honda Civic Warranties00X31-SNA-W501 2010 honda Motor Co., Ltd. All Rights ReservedPrinted in Civic 4D_Covers_US size_Warranty:OM Cover Draft 10/27/2010 10:38 AM Page 1W A R R A N T I E S2014 Table of ContentsThese WARRANTIES are given byIntroductionCustomer Satisfaction ..2 Some Repairs May Be Covered Beyond the Limited Warranty ..5A Quick Reference to Warranty WARRANTIES in DetailGeneral Warranty Provisions ..8 New Vehicle Limited Warranty ..9 Powertrain Limited Emissions WARRANTIES ..11 Federal Emissions Systems Coverage ..17 California Emissions WARRANTIES ..18 California Emissions Systems Coverage ..25 Hybrid System Warranty ..26 Tires ..27 Seat Belt Limited Warranty ..28 Rust Perforation Limited Warranty ..29 Accessory Limited Warranty ..30 Replacement/Remanufactured Parts Limited Battery Limited Exhaust Components Lifetime Limited Warranty ..34 Your ResponsibilityOperation and Maintenance of Your honda ..35 How to Get Warranty Service ..37 Limitations and Disclaimers.

2 39 honda Automobile Division, a division of American honda Motor Co., Inc., gives these WARRANTIES on behalf of American honda Motor Co., Inc.,1919 Torrance Boulevard, Torrance, California 90501-2746, a California Corporation. 2012 American honda Motor Co., Inc. All Rights Reserved 00X31-T3V-W000 AWL 48372 (1211)AWL 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 12014 honda WarrantiesCustomer Satisfaction2 IntroductionYour complete satisfaction with yourHonda automobile is our main personnel at honda automobiledealerships are thoroughly trained toprovide the best service for yourvehicle. If you are not satisfied withany maintenance or repair workdone by the dealership, follow thesethree steps:Step 1 - Talk over your concerns withthe dealership's management, such asthe service manager or generalmanager. In most cases, a satisfactorysolution is found at this 2 -We recognize that, on someoccasions, a customer will not betotally satisfied with a dealer'sdecision or actions in Step 1.

3 If thisis the case, you should call or writeHonda Automobile CustomerService. The address and telephonenumber are on the inside front coverof this booklet. Please provide the followinginformation: Year, model, and VehicleIdentification Number (VIN) ofyour vehicle, and its currentmileage; The name of the dealer who soldyou the vehicle; The name of the dealer whoservices your vehicle; Date, mileage, and reason foreach visit to a honda dealership; Any non- honda dealership repairservice for the problem(s); and Your daytime and eveningtelephone staff of Automobile CustomerService is interested in working withyou and the dealership to find asatisfactory 3 -If you disagree with thedecision reached by the staff ofHonda Automobile CustomerService, you may request to haveyour case reviewed in anindependent forum run by theNational Center for DisputeSettlement (NCDS). You may file aclaim at any time by calling NCDS toll-free at 877-545-0055. You may also write to:National Center for Box 1108Mt.

4 Clemens, MI 48046 AWL 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 2 Customer SatisfactionIntroduction 3 The purpose of NCDS is to resolvedisputes between vehiclemanufacturers and their 's decision makers areimpartial third parties who will listento both the customer and themanufacturer and decide what canbe done to resolve the 's decision is not binding onyou unless you agree to accept it. Ifyou accept the decision, honda willabide by it. Generally, disputessubmitted to NCDS are resolvedwithin 40 days (47 days if you havenot first contacted honda about yourcomplaint). honda offers you the opportunity tomediate and arbitrate a disagreementthrough NCDS because we want youto feel that you have been treatedfairly. Eligibility is limited by yourvehicle's age, mileage, and otherfactors. In order to file a claim, youneed to provide your name andaddress, the Vehicle IdentificationNumber (VIN) of your vehicle, anda brief statement outlining thedisagreement.

5 Initially, NCDS maytry to resolve the disagreementthrough mediation. If this is notsuccessful, your complaint will bereviewed by an impartial may present the facts of yourcase to the arbitrator at an encourage you to use thisprogram before, or instead of, goingto court. It is informal, free of chargeto you, and generally resolvesproblems much faster than the courtsystem. Lawyers are usually notinvolved in the resolution of claimsthrough NCDS, although you mayobtain one at your own expense ifyou you want to go to court, we do notrequire you to first file a claim withNCDS. Please note that laws insome states may require that you filea claim with NCDS before you canproceed to a state-operated disputeresolution process or the courtsystem. If you do not accept thedecision of NCDS, you can still goto 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 3 Customer Satisfaction4 IntroductionLemon LawsMany states have enacted what arecommonly referred to as LemonLaws.

6 Although the details of theselaws vary from state to state, theirmain purpose is to assure you certainrights if you have problems withyour new vehicle. In general terms,these laws usually say that if yournew vehicle has a problem thatcannot be repaired in severalattempts, or has a series of problemsthat keep it out of service for anextended period, you may qualify forrelief under the lemon law in states require you to notify themanufacturer about the problem(s),and some states give the manufacturer,or its representative, a chance tocorrect the problem(s). A state mayrequire you to submit yourcomplaint to a dispute resolutionprogram, such as NCDS, beforeproceeding to other laws have many you feel your new honda qualifiesfor consideration under the lemonlaw in your area, we suggest youcheck the laws in your want you to be satisfied withyour honda automobile. If you haveany questions, please contact yourHonda dealer or honda AutomobileCustomer 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 4 Some Repairs May Be Covered Beyond the Limited WarrantyIntroduction 5 honda may cover, on a case-by-casebasis, some or all of the cost torepair a problem that is not coveredby your vehicle's limited your vehicle develops a problemyou feel should be repaired byHonda at no cost, discuss it withyour you are not satisfied with yourHonda dealer's decision, call or writeHonda Automobile CustomerService (the address and telephonenumber are on the inside front coverof this booklet).

7 Please provide this informationabout your vehicle: year, model,Vehicle Identification Number(VIN), mileage, maintenance history,a detailed explanation of theproblem, and why you think Hondashould be responsible for the request will be investigated,and you will be informed of honda ' honda offers a specialadjustment program to pay all orpart of the cost of certain repairsbeyond the terms of the with your dealer to determinewhether any adjustment program isapplicable to your motor 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 5A Quick Reference to Warranty Coverages6 IntroductionThis is a brief summary of the WARRANTIES covering your 2014 honda . Please refer to the listed page for a fulldescription of each warranty's coverage and Vehicle Limited Warranty.. 9 Every new honda is covered, including the 12-volt battery, for 3 years or 36,000 miles. The tires are Limited Warranty .. 10 The powertrain in your new honda is covered for 5 years or 60,000 Emissions WARRANTIES .

8 11 The Emissions-related Defects and Performance WARRANTIES cover the components that make up yourHonda's emissions control Emissions WARRANTIES .. 18 The Emissions Control Systems Defects and Performance WARRANTIES cover honda vehicles registered and operated in California or in other states that have adopted California warranty System Warranty .. 26 The Hybrid System Warranty (includes Integrated Motor Assist (IMA) systems) applies to all new honda models with hybrid .. 27 The original tires are warranted by their manufacturer. Your honda dealer will be glad to assist you incontacting a local representative of the tire's manufacturer, if 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 6A Quick Reference to Warranty CoveragesIntroduction 7 Seat Belt Limited Warranty.. 28 Seat belts that fail to function properly are covered for 15 years or 150,000 miles, whichever comes Perforation Limited Warranty.. 29 honda will repair or replace any body panel on your vehicle that rusts from the inside out.

9 This coverage extends for 5 years with no mileage of Accessories and Replacement ItemsAccessory Limited Warranty .. 30 All honda accessories are covered up to 3 years or 36,000 miles, whichever comes first, depending ontime of Parts Limited Warranty.. 32 honda Genuine replacement parts purchased from a honda dealer are covered for at least 1 year. HondaGenuine Remanufactured Parts purchased from a honda dealer are covered up to 3 years or 36,000 miles,depending on place of Battery Limited Warranty.. 33A replacement battery purchased from your honda dealer is covered by a 100-month (8 years and 4 months)limited Exhaust Components Lifetime Limited Warranty .. 34 Replacement exhaust components (muffler, A-pipe, and B-pipe) purchased from your honda dealer arecovered for as long as you own the vehicle. Installation is included if the covered exhaust components were originally installed by your honda 48372_2014 honda Warranty Basebook_JPN_Layout 1 12/3/2012 3:33 PM Page 7 General Warranty ProvisionsThe warranty coverages in thisbooklet are offered only to the owner of a 2014 honda be covered, the vehicle must bedistributed by American Hondathrough the honda AutomobileDivision, and sold by a Hondaautomobile dealer in the UnitedStates, Puerto Rico, the VirginIslands, Guam, and theCommonwealth of the NorthernMariana replaced under any of thewarranties in this booklet become theproperty of honda .

10 honda will makethe final decision whether to repairany existing part or assembly orreplace may use factory-remanufactured parts rather than newparts for some warranty repairs. Thoseparts, like new parts, are covered forthe remainder of the New VehicleLimited Warranty (see page 9).The WARRANTIES in this booklet do notcover: The failure of any part or accessorydue to:- Abuse, misuse, accidentaldamage, or acts of Improper installation A low fluid level or the use of a fluid other than specified The installation of any part thatis not equal to the original inquality of materials Use of the vehicle in competitionor racing events. Any installed part or accessory thatfails because it was not designed tofit that year and model of honda . Any vehicle with an odometer thathas been altered so it is impossibleto determine the actual mileage. Any vehicle while it is registered ornormally driven outside of theUnited States, Puerto Rico, the Islands, Guam, and theCommonwealth of the NorthernMariana Islands.