Warranty Guide - fordservicecontent.com

1 Ford & Mercury2011 Model Year(except F-650/750 and Hybrid vehicles) Warranty GuideBW7J 19T201 EALitho in PrintingWarrantyFordYour satisfaction is our #1 goal. If you have questions or concerns aboutyour vehicle, we suggest you follow these steps:1. Contact your Sales Representative or Service Advisor at yourselling/servicing If your inquiry or concern remains unresolved, contact the SalesManager or Service Manager at the If the inquiry or concern cannot be resolved at the dealership level,please contact the Ford Customer Relationship the United States:Ford Motor CompanyCustomer Relationship Box 6248 Dearborn, MI 481211-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952) Canada:Customer Relationship CentreFord Motor Companyof Canada, Box 2000 Oakville, Ontario L6J 5E41-800-565-3673 (FORD) the Asia Pacific Region, Caribbean,Central America, Israel and Sub-Saharan Africa:Ford Motor CompanyFord Export OperationsAttention: Customer Relations1555 Fairlane DriveFairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804E-mail: Puerto Rico and Virgin Islands.

2 Ford International BusinessDevelopment, Relationship Box 11957 Caparra Heights StationSan Juan, PR 00922-1957 Telephone: 1-800-841-3673 (FORD)Fax: (313) Middle East:Ford Middle EastCustomer Relationship Box 21470 Dubai, United Arab EmiratesTelephone: 971-4-3326084 Fax: of Contents1. INTRODUCTION12. IMPORTANT INFORMATION YOU SHOULDKNOW2If You Need Customer Assistance2 Know When Your Warranty Begins2 Check Your Vehicle2 Maintain Your Vehicle Properly2 Who Pays For Warranty Repairs?3Do Warranties Apply In Other Countries?43. THE NEW VEHICLE LIMITED Warranty FORYOUR 2011-MODEL VEHICLE5 Limitations And Disclaimers5 What Is Covered?8 What Is Not Covered?124. IN ADDITION ..16 Roadside Service Assistance (United States,Puerto Rico, And Virgin Islands)165. FEDERAL REQUIREMENTS FOR EMISSIONSWARRANTIES17 What Is Covered?20 What Is Not Covered?216. CALIFORNIA REQUIREMENTS FOR EMISSIONSWARRANTIES22 What Is Covered?

3 26 What Is Not Covered?297. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS Warranty COVERAGE, UNDERFEDERAL AND CALIFORNIA REQUIREMENTS308. NOISE EMISSIONS WARRANTY329. FORD EXTENDED SERVICE PLAN3310. BETTER BUSINESS BUREAU (BBB)AUTO LINE PROGRAM3411. STATE Warranty ENFORCEMENT LAWS3512. IMPORTANT INFORMATION ABOUTAMBULANCE CONVERSIONS3513. IMPORTANT INFORMATION ABOUT FORDLIMOUSINE CONVERSIONS361. IntroductionFord Motor Companyand your selling dealer thank you for selectingone of our quality products. Our commitment to you and your vehiclebegins with quality protection and you need Warranty repairs, your selling dealer would like you toreturn to it for that service, but you may also take your vehicle toanother Ford Motor Company dealership authorized for Warranty Warranty repairs require special training though, so not alldealers are authorized to perform all Warranty repairs. That means that,depending on the Warranty repair needed, the vehicle may need to betaken to another dealer.

4 If a particular dealership cannot assist you, thencontact the Customer Relationship Center at you own or lease a 2011-model E-350 Livery Van equipped with theLivery Service Package or a 2011-model Crown Victoria PoliceInterceptor equipped with the Fleet Crown Police Package Option, referto the Addendum Card that was given to you when you took delivery ofyour vehicle for further explanation of the amendments to the NewVehicle Limited Warranty . Please ask the vehicle modifier for a copy ofthe Addendum Card if you wish to review it prior to taking delivery ofthe booklet explains in detail the Warranty coverages that apply to your2011-model car or light truck. If you bought a previously owned2011-model vehicle, you are eligible for any remaining Motor Company provides theEmissions Defect WarrantiesandEmissions Performance Warrantieswhich cover your emissionscontrol systems, andNoise Emissions Warrantywhich applies only tomedium/heavy duty trucks over 10,000 pounds Gross Vehicle WeightRating (pages 17-32).

5 12. Important information you should knowIF YOU NEED CUSTOMER ASSISTANCEYour Ford Motor Company dealer is available to assist you with all yourautomotive needs. Please follow the procedures outlined on the frontpage of this addition, if you are an eligible owner, you may use - at no cost -the services of the BBB AUTO LINE program. For details, see BetterBusiness Bureau (BBB) AUTO LINE program,page 34 or WHEN YOUR Warranty BEGINSYourWarranty Start Dateis the day you take delivery of your newvehicle or the day it is first put into service (for example, as a dealerdemonstrator), whichever occurs YOUR VEHICLEWe try to check vehicles carefully at the assembly plant and thedealership, and we usually correct any damage to paint, sheet metal,upholstery, or other appearance items. But occasionally something mayslip past us, and a customer may find that a vehicle was damaged beforehe or she took delivery. If you see any damage when you receive yourvehicle, notify your dealership within one YOUR VEHICLE PROPERLYYour glove compartment contains anOwner Guideand aScheduledMaintenance Guidewhich indicate the scheduled maintenancerequired for your vehicle.

6 Proper maintenance guards against majorrepair expenses resulting from neglect or inadequate maintenance, mayhelp increase the value you receive when you sell or trade your vehicle,and is important in allowing your vehicle to comply with applicableemissions is your responsibility to make sure that all of the scheduledmaintenance is performed and that the materials used meet Fordengineering specifications. Failure to perform scheduled maintenance as2specified in the Scheduled Maintenance Guide will invalidate warrantycoverage on parts affected by the lack of maintenance. Make sure thatreceipts for completed maintenance work are retained with the vehicleand confirmation of maintenance work is always entered in yourScheduled Maintenance Ford or Lincoln Mercury dealership, or Ford or Lincoln MercuryAuto Care Service Center, has factory-trained technicians who canperform the required maintenance using genuine Ford parts.

7 Thedealership looks forward to meeting your every service need to maximizeyour satisfaction with your PAYS FOR Warranty REPAIRS?You will not be charged for repairs covered by any applicable warrantyduring the stated coverage periods, unless specifically stated elsewherein this states have mandated alternate time coverage periods for parts ofyour vehicle ( seatbelts).Some states and/or local governments may require a tax on a portion ofwarranty repairs. Where applicable law allows, the tax must be paid byyou, the owner of the the Bumper to Bumper Warranty period, dealers may receiveinstructions to provide no-cost, service-type improvements - notoriginally included in your Scheduled Maintenance Guide - intended toincrease your overall satisfaction with your Ford may offer a special adjustment program to pay all orpart of the cost of certain repairs beyond the terms of the applicablewarranty. Check with your dealer or call 1-800-392-3673 to learn whetherany adjustment program is applicable to your vehicle.

8 Please have yourvehicle identification number WARRANTIES APPLY IN OTHER COUNTRIES?TheNew Vehicle Limited Warrantyand theEmissions Warrantiesdescribed in this booklet apply to your vehicle if: it was originally purchased through the Ford Export OperationsMilitary Sales Program; or it was originally sold or leased by Ford Motor Company or one of itsdealers in the United States or Federalized Territories, and it wasoriginally registered/licensed and operated in the United States, Territories, or you meet either of these two requirements, you do have warrantycoverage when you travel with this vehicle outside the United States, Federalized Territories, or Canada. In some cases, however, you mayhave to pay the servicing Ford dealer in a foreign country or Territory for a repair that is covered under the If this happens, be sure to save the paid repair order orinvoice. You should present this document to a Ford MotorCompany dealer for Warranty refund consideration.

9 Refer for additional customer assistance reference The New Vehicle Limited Warranty for your2011-model vehicleLIMITATIONS AND DISCLAIMERSAll of the warranties in this booklet are subject to the followinglimitations and disclaimers:The warranties in this booklet are the only express warrantiesapplicable to your vehicle. Ford does not assume or authorize anyoneto assume for it any other obligation or liability in connection withyour vehicle or these warranties. No person, including Ford employeesor dealers, may modify or waive any part of these and its dealers reserve the right to make changes in or additionsto vehicles built or sold by them at any time without incurring anyobligation to make the same or similar changes or additions tovehicles previously built or and its dealers also reserve the right to provide post-warrantyrepairs, conduct recalls, or extend the Warranty coverage period forcertain vehicles or vehicle populations, at the sole discretion of fact that Ford has provided such measures to a particular vehicleor vehicle population in no way obligates Ford to provide similaraccommodations to other owners of similar a condition of these warranties, you are responsible for properlyusing, maintaining, and caring for your vehicle as outlined in yourOwner Guide and Scheduled Maintenance Guide .

10 Ford recommendsthat you maintain copies of all maintenance records and receipts forreview by and your dealer are not responsible for any time or income thatyou lose, any inconvenience you might be caused, the loss of yourtransportation or use of your vehicle, the cost of rental vehicles, fuel,telephone, travel, meals, or lodging, the loss of personal or commercialproperty, the loss of revenue, or for any other incidental orconsequential damages you may , exemplary, or multiple damages may not be recovered unlessapplicable law prohibits their may not bring any Warranty -related claim as a classrepresentative, a private attorney general, a member of a class ofclaimants or in any other representative shall not be liable for any damages caused by delay in delivery orfurnishing of any products and/or may have some implied warranties. For example, you may have animplied Warranty of merchantability (that the car or light truck isreasonably fit for the general purpose for which it was sold) or animplied Warranty of fitness for a particular purpose (that the car orlight truck is suitable for your special purposes), if a special purposewas specifically disclosed to Ford itself not merely to the dealerbefore your purchase, and Ford itself not just the dealer told you thevehicle would be suitable for that implied warranties are limited, to the extent allowed by law, tothe time period covered by the written warranties, or to the applicabletime period provided by state law, whichever period is implied warranties do not apply at all if you use your vehiclefor business or commercial purposes.