What our members are saying - Aetna

1 Quality health plans & benefits Healthier living Financial well-being Intelligent solutions what our members are saying Aetna Resources For livingsm . Management referral During a very stressful and difficult time, your staff was respectful and truly concerned for our employees' well-being. During work yesterday, (Employee) said she was really down All of those affected by this crisis felt relieved to know that on her luck and feeling overwhelmed by everything going on in someone would be at the worksite to speak with us. Thank you her life. Now, she feels like she has reason to keep fighting and very much for your kindness and thoughtfulness.. is excited to go through these appointments and have someone help her. When an employee or dependent calls with: I am so grateful for our partnership.

2 You spoke with Relationship/family issues: I feel like your counselor saved (employee) and got her scheduled for an appointment the my marriage.. same day. Without your expertise and quick responses, helping her at this level would be very challenging. Legal/financial issues: I can hardly begin to express what a relief it was to talk to an attorney and to get some quick The Employee said he thought it was a very positive process answers and guidance.. and we have seen no further instances of the troubling behavior that initiated this process. ID theft issues: I felt so vulnerable. Having someone to speak with who knew exactly what steps to take in order to protect Critical Incident Stress Management my assets was a real relief.. You could feel the mood of the entire workforce change for Work/life issues: I had to leave town unexpectedly and the better after the on-site sessions were over.

3 Those who were everything fell through when it came to finding child care. Your uneasy about attending later said that they got a lot out of it. counselor was a life-saver.. Your coordinator and counselor were prompt, professional and caring. They worked around our schedule and changed Fantastic response time, very sessions to fit our needs. My hat is off to your group. Many thanks for what you do. understanding, empathetic professional interaction and overall terrific service.. Aetna Resources For living SM is the brand name used for products and services offered through the Aetna group of subsidiary companies. The EAP is administered by Aetna Behavioral Health, LLC, Aetna Health of California, Inc. and Aetna Health and Human Resources Company, Inc. This material is for informational purposes only.

4 All calls are confidential, except as required by law ( , when a person's emotional condition is a threat to himself/herself or others, or there is suspected child, spousal or elder abuse, or abuse to people with disabilities). Services are available to you and your household members , including dependent children up to age 26, whether they live at home or not. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to 2012 Aetna (8/12)