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ACTION PLANNING GUIDE

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ACTION PLANNING GUIDE2TABLE OF CONTENTS11DEVELOPMENT3OVERVIEW & MODEL17KnowledgeNow25BEST PRACTICES BY SURVEY ITEMEngagement 26 Leadership Team 31 Department Director 36 Immediate Supervisor 39 Teamwork 46Career Growth 50 Quality 53Safety 58HR Programs 64Affinity 68CONFIDENTIALITYThis document includes detailed descriptions of unique services, differentiated approaches, intellectual property and trade secrets developed and used by Arthur J. Gallagher. The contents and supporting materials contained in this proposal are copyrighted, confidential and should never be distributed to a third party. The entire contents and supporting materials contained in this proposal are intended ONLY for the use of Gallagher clients and should not be shared in whole, or in part, with any third PLANNINGOVERVIEW & MODEL34Action PLANNING | Overview & ModelACTION PLANNING OVERVIEWThis document helps outline some of the general leading practice strategies for establishing an ACTION response to your

This strategy is used to help set expectations and accountability with managers and senior leaders in terms of pace and direction of the action response. Giving 30 days post-survey to distribute reports keeps senior leaders from prolonging the cascade of reports to managers. It also helps keep the survey actions close to the time people completed

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