Call Centre Training Manual

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call Centre Training Manual September 24, 2008. call Centre Training Manual iNVATERRA. Private & Confidential 1. call Centre Training Manual September 24, 2008. Table of Contents Section I 3. Section II Training 4. Section III Customer Service Training [Basic] ........................................ ...................................... 5. Section IV Customer Service Training [Advanced] ........................................ .............................. 6. Section V Telesales 7. Section V US Accent Training .

Sep 24, 2008 · will receive a workbook as a summary of the training course which they can use for future reference. Below is an outline of the course content: Identifying customers and their expectations Positive steps to excellent customer service Making a difference The importance of communication in the service delivery process

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