Handbook for Basic Process Improvement

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HandbookforBasic ProcessImprovementMay 1996Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1What is the new Handbook for Basic Process Improvement ?1What is a Process ?1Who owns processes?2What is Process Improvement ?2How does Process Improvement benefit the organization?3How does an organization get started on Process Improvement ?3What s in the Basic Process Improvement Model?4Step 1: Select a Process and establish the Process Improvement objective 7Step 2: Organize the right team11Step 3: Flowchart the current process17Step 4: Simplify the Process and make changes19Step 5: Develop a data collection plan and collect baseline data21Step 6: Is the Process stable?

Step 7: Is the process capable? 25 Step 8: Identify root causes for lack of capability 27 Step 9: Plan to implement the process change 28 Step 10: Modify the data collection plan, if necessary 30 Step 11: Test the change and collect data 31 Step 12: Is the modified process stable? 32 Step 13: Did the process improve? 33 Step 14: Standardize the ...

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