Transcription of Handbook for Basic Process Improvement
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Handbook for Basic Process Improvement
HandbookforBasic ProcessImprovementMay 1996 Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1 What is the new Handbook for Basic Process Improvement ?1 What is a Process ?1 Who owns processes?2 What is Process Improvement ?2 How does Process Improvement benefit the organization?3 How does an organization get started on Process Improvement ?3 What s in the Basic Process Improvement Model?4 step 1: Select a Process and establish the Process Improvement objective 7 step 2: Organize the right team11 step 3: Flowchart the current process17 step 4: Simplify the Process and make changes19 step 5: Develop a data collection plan and collect baseline data21 step 6: Is the Process stable?
Step 7: Is the process capable? 25 Step 8: Identify root causes for lack of capability 27 Step 9: Plan to implement the process change 28 Step 10: Modify the data collection plan, if necessary 30 Step 11: Test the change and collect data 31 Step 12: Is the modified process stable? 32 Step 13: Did the process improve? 33 Step 14: Standardize the ...
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