Implementing Quality Management Systems - Fasset

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Implementing Quality Management Systems October 2004 Implementing Quality Management Systems 2 Table of Contents 1. Glossary ........................................ ........................................ ........................................ ....... 3 2. Foreword ........................................ ........................................ ........................................ ...... 5 3. The Concept of Quality and Quality Management 6 The Concept of 6 Achieving Quality in the Workplace ........................................ ................................... 6 Quality Management 7 The Advantages of Implementing a Quality Management 7 4. Legislation and Requirements Affecting Providers and Quality .

Implementing Quality Management Systems 3 1. Glossary Term Description Assessment A structured process for gathering evidence and making judgments about an

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