Incident Management Process - Vanderbilt IT
Confidential to Vanderbilt University Incident Management Process 1 Incident Management Process Vanderbilt University October 2018 Confidential to Vanderbilt University Incident Management Process 2 CONTENTS Version History ........................................ ........................................ ........................................ ........ 3 Introduction ........................................ ........................................ ........................................ ............ 4 Goals, Objectives & Scope ........................................ ........................................ .............................. 5 goals.
Incident Status Diagram illustrating the possible statuses of an Incident record, how statuses are allowed to change and what triggers the status to be automatically updated. Priorities & Service Level Objectives Describes how Priority will be determined from Impact and Urgency, and the target time, to respond and resolve each level of priority.
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