Incident Management Process - Vanderbilt IT
Incident Status Diagram illustrating the possible statuses of an Incident record, how statuses are allowed to change and what triggers the status to be automatically updated. Priorities & Service Level Objectives Describes how Priority will be determined from Impact and Urgency, and the target time, to respond and resolve each level of priority.
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Vanderbilt University IT Service Management Program
it.vanderbilt.eduVanderbilt University IT Service Management Program IT Knowledge Management Strategy Document Created: May 7 2012 Document Revised: September 14, 2012 Document Author: Cheryl Graves, Vanderbilt University Medical Center Document Title / Version: Knowledge Management Strategy / 1.3 . ... Vanderbilt University Vanderbilt Confidential ©
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