IT Services Management
Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT Services Management A Description of a Service catalog White Paper Prepared by: Rick Leopoldi June 19, 2002 People Process Technology Organization Integration RL ConsultingRL ConsultingRL ConsultingRL Consulting ITSM - SLA DESCRIPTION RL ConsultingRL ConsultingRL ConsultingRL Consulting Page - 1 People Process Technology Organization Integration This paper discusses the processes and methods to define, characterize, and develop a Service catalog as part of IT Service Management best practices and the relationship between a Service catalog and service level Management . Introduction A Service catalog focuses specifically on documenting and articulating the IT Services provided to the organization. Typically it also contains the necessary service level requirements that are usually detailed in a service level Agreement (SLA).
ITSM - SLA DESCRIPTION RL ConsultingRL Consulting Page - 2 People • Process • Technology Organization • Integration Develop a Service Catalog within Service Level Management
Download IT Services Management
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document:
Related search queries
LEVEL, COMPARISON OF ENTERPRISE ARCHITECTURE, Comparison of Enterprise Architecture Frameworks, How to establish a Cartridge Change Schedule, Service Level Agreement, Establish, Automated Patch Management Service, Service, Automated Patch Management Service Establish, SERVICE LEVEL MANAGEMENT, How to Establish Service Level Agreements, Service Level