ITIL - ITSM

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itil V2 to itil V3. A Comparison of Best Practice Frameworks: Silos to Lifecycle Rick Leopoldi itil is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of RL Information Consulting LLC Government Commerce, and is Registered in the Patent and Trademark Office People Process Technology Organization Integration itil V2 Framework and Processes RL Information Consulting LLC Slide - 2 People Process Technology Organization Integration itil V2 Framework and Processes IT Service Management Service Delivery Service Support Service Level Management Service Desk *.

RL Information Consulting LLC Slide - 3 People • Process • Technology Organization • Integration * Note that Service Desk is a Function, not a process.

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