QUALITY CONTROL AND CONTINUOUS …

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97PERFORMANCECOMPETENCIESAfter you have finished reading thischapter, you should be able to: Explain management s responsi-bilities in leading a QUALITY system Describe how QUALITY affects pro-ductivity, as well as employeeand customer satisfaction Explain three reasons why supervisors are often in the bestposition to champion trainingprograms Explain confirming signs andnegating signs and describe theexchange rate between the two Explain and facilitate simpleprocess improvement efforts foryour teamchapter sevenQUALITY CONTROLAND CONTINUOUSIMPROVEMENT QUALITY is everyone s responsibility. W. Edwards DemingAny supervisor working in a profitable company today will tell youhow important QUALITY is to its bottom line.

Quality Control and Continuous Improvement 99 quality. These awards include the Malcolm Baldridge National Quality Award, the European Quality Award, and the Deming Prize, Japan’s highest quality award.

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