Standard Operating Procedures for Complaint Processing

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Standard Operating Procedures for Complaint ProcessingM NICA PALACIO, DIRECTORDistrict of Columbia Office of Human RightsOctober 2017DISTRICT OF COLUMBIA OFFICE OF HUMAN RIGHTS441 4th Street NW, Suite 570NWashington, DC 20001Phone: (202) Fax: (202) INTRODUCTION ........................................ ........................................ ........................... 4SECTION I: GENERAL OVERVIEW OF THE OHR INVESTIGATION PROCESS ...................... 4SECTION II: THE INTAKE PROCESS ........................................ ........................................ . 6SECTION III: SERVICE OF CHARGE OF DISCRIMINATION ........................................ ....... 12SECTION IV: MANDATORY MEDIATION.

6. Fair Credit Employment Complaint Questionnaire: This form is used for filing complaints of violation under the Fair Credit in Employment Amendment Act by individuals who were unlawfully required to submit credit information to a current or potential employer or by

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